Premier Inn Herne Bay

Great value for money

We stayed here for the night after visiting the Harry Potter studios, we chose the Premier inn as you know what you’re getting with the chain, a clean and very comfy bed with a good breakfast! We arrived to the loveliest smell in our room, so lush! Quickly dumped our bags to go get some tea, service here was extremely hap hazard! The pleasant young man bless him didn’t seem to have a clue what he was doing which resulted in our order being forgotten to actually put through! Lovely food when it did arrive though. Our nights sleep was awful, the room was absolutely baking and the air con just did not work. I always love premier inn pillows, but these were awful!! So hard!! We all have very stiff necks today! Breakfast was lovely as per usual from Premier inn.

Good location and easy parking. Everything you need for a night out or shopping for Christmas. Good selection of food and drinks but there are also plenty of options in the area.
Service was high standard and everyone we encountered where nice and helpful

Sophie and Jodie were nice and helpful in the reception, the rooms were clean and I didn't see any hairs. The places is close to a beach.

I had a great stay here. Great location, clean and spacious rooms and lovely staff. Great experience and would definitely stay again!

I stayed at this hotel as I had a business trip this month.
Best choice ever. A beautiful hotel I can say.
I had a lovely stay, everything was perfect.
All the staff were professional.
The room was spotless and the breakfast was high-quality.
I will definitely return here. I highly recommend.

I went for a long weekend just to get away from it all. The staff were so friendly and helpful and I was so happy with my room. Such a comfy bed and had best night’s sleep during my stay.
Will be going back!

Had a great experience at this hotel. The room was spotless, the cleaning was very good, and the staff were friendly and helpful. Would definitely stay again!

Another visit in the area and another great spot. I recently stayed in other branches but this so far is the best. I had a room with a nice view and it was spotlessly clean. I didn’t have breakfast as we were leaving early in the morning. The lady on the reception was very accommodating and answered all our questions.
When I return to the area, I will stay at this gem.

Beautiful location, friendly staff, clean and comfortable the rooms. Nice breakfast, overall me and my wife we enjoyed our stay ! We will definitely come back !!

We had a lovely family room for the four of us and it was so clean and just prefect for what we needed.
The staff was great, very helpful.

We had some friends come and visit so we suggested staying here. Really friendly staff and the rooms were as expected but the beds were so comfortable. My uncle said he had the best nights sleep.
I was worried that the room could be noisy as it’s by a busy road but I needn’t have had concerns as the window were excellent at blocking out any noise.
We would definitely use this hotel again.

Very dissapointing. Grumpy reception staff.
One tea bag in the hot drinks tray.
Shower was luke warm.
Room was freezing cold upon arrival.
The temperature finally increased after 6 hrs in the middle of the night causing me to wake up in a sweat feeling sick.
The occupant above my room woke me almost every hour by stomping back and forth across their room...
Overall a terrible experience.

Amazing team and hotel!

Easy to park in the multi-storey carpark and just a short walk to the hotel. The receptionist was very nice and explained everything I needed to know. Breakfast in the morning was good with great selection, everything was fresh and topped up despite how busy it was.
I will be back for my Christmas shopping as the there are many great shops just down the street.

We stayed there for two night and it was so lovely everyone made us feel so welcomed the staff was amazing the food was really good

Was impressed by this hotel ,right in the middle of the town however still quiet , comfy rooms and a great price , handy for all your requirements , you can have breakfast or theres plenty places to choose right outside the venue ..

We stayed for one night and will definitely be coming back to stay again. The staff were polite,friendly and welcoming and very helpful.
Our room was very clean and had everything we needed.
We had breakfast and the food was hot and very nice.
Would recommend this premier inn 100%

Oh my God! This hotel is amazing and I recommend it to everyone!
I have stayed in many different hotels but this one is completely adorable. management ,Staff, room and hospitality is all under one roof.
Thank you guys

Location is good.
Breakfast was rubbish, hardly anything out. A few of each item arrived at all different times.
One of our group had to go up 4 time just make small breakfast. Worse premier inn breakfast we have had.
Upgraded room had bedside light missing, air would only do fan mode.
.
Lager was flat in the bar.

Usual Premier Inn refinements, big comfortable bed, clean, plenty of space to move around, a good number of plug sockets, although there weren't any by the bed. Good location and easy to find by the main road, with a large and secure car park with plenty of space. £3/night parking was good value, considering the location and lack of free street parking nearby.

However, the experience went downhill at the very end, when I had breakfast in the adjoining pub. The breakfast itself was fine - had the full English, freshly cooked to order and hot etc.

I was told off, for putting a pain au chocolat in the toaster. Furthermore it wasn't just a small, quiet word, it was a condescending telling off, like I was naughty schoolchild in the middle of an almost packed dining area. Apparently I wasn't allowed to put a pain au chocolat in the toaster, as it was considered a fire risk (no, the pub didn't burn down that morning). There was no notice telling me, you can't put pain au chocolats in the toaster, only croissants weren't allowed (of which there were several notices saying so). One of the reasons saying why croissants weren't allowed, is because they couldn't fit. However, the pain au chocolats were not as tall as the croissants, and fitted fine, so I thought there wouldn't be a problem toasting it (and there wasn't any notices saying I couldn't).

The lady in question who scolded me, said they had similar ingredients, and the butter which is contained in them would burn. Which is true, though that wasn't the reason displayed on the notices why croissants weren't allowed to be toasted, as well as the fact that a pain au chocolat isn't a croissant, nor is it a type of croissant.

Now, the sign should specifically say "No croissants and pain au chocolats are allowed to be toasted", then it would be crystal clear. Or say, which items can be toasted.

I doubt management would see this or act upon this (i.e. amend the signs), or discuss this issue with the lady in question, but just be warned about what you can or can't be toasted, despite what the sign is saying, and expect to be mind readers.

I have yet to receive the usual follow up survey e-mail usually sent out after hotel stays, but when and if I do, I will of course be mentioning this grievance, which put an upsetting end to, what was otherwise a pleasant stay.