Premier Inn Basildon - Rayleigh

Rent rum, trevlig personal.

19.45 Wednesday 3rd December 25
Andy the Premier Inn receptionist was very helpful and told me everything I need to know i certainly recommend andy because he has great customer service.Skills

Room could have been cleaner. Fluff on headboard. Mark on duvet.
Disabled facilities in room not needed or requested.
Breakfast warm, not hot.

I book Premier Inn rooms to stay at while on business. I often have to work in the evenings. The rooms here at Basildon Rayleigh are very small. The long side tables/desks have all been removed.
The first room we were given the lights did not work except for beside the bed. It was very dull and impossible to work in. The next room we were given for an upgrade price was upstairs at the end of the corridor in Premier Plus. The room was bright and only a little bigger. However here the heating did not work unless turned up to 24° and then the room baked. Turn it down to 22° and the cooling came on and froze you. Reception gave us an oil filled radiator.
My wife who accompanies me on business and enjoys looking round the local areas has mobility problems and had to stay in the room for two full days because she could the keep going up and down the stairs and down the long corridor. We had booked a ground floor room.
I will not be staying here again, and before I book any more Premier rooms for business I will check out the photos on the webpage. I was working with a large local college for four days. They told me that the Ofsted inspectors don't stay at this premiering at this Premier Inn which is the nearest hotel, rather they stay with another chain that I won't mention here but you can research and are located in the near vicinity.

Our first visit was in October, and now a swift return stay in November. Premier Plus room 226, very clean and comfortable. While double glazed, it does overlook the A127, so we had guessed there would be some traffic noise, but actually found it didn't disturb us. In the event it had, then ear plugs would seem easy to use, if we had indeed been light sleepers, or could perhaps ask for availability of a room which overlooks car park. Well lit signage in communal areas. Great value, when considering the comfort and amenities, and very convenient for visiting Raleigh. Really notable for the friendly yet while always very professional team members. A great pleasure to again see Andy's friendly face, and enjoy his helpful, positive approach to any enquiry. Also to meet cheerful and attentive Fay, together with James the chef, at breakfast (our first experience, and more please...) - and Sophie and Katie, who were changing other rooms and were good fun to meet in the hall as we checked out. For what we paid, the team at Rayleigh effortlessly lifted the general perception of service to an altogether different level. Thanks to all for everything, and more visits to be booked very soon, and will be eagerly anticipated!

My son stayed in this hotel on his own for the first time tonight and we would like to say how lovely Andy on Reception was. He went out of his way to make sure my son was comfortable and had everything he needed. He was very observant and tuned in to my sons nerves and made his stay less nerve racking. Hotel was as always clean and comfortable 10/10 and 11/10 for Andy, thank you

Polite and helpful staff when I first entered the reception area. And Andy, the staff gave me the room which is close to the reception as I was travelling on my own. He was polite, genuine, helpful and nice. The checkout the morning after was also quick. The price was right. I had the best experience at Basildon Rayleigh hotel Premier Inn, compared to other Premier Inn (and other hotels) hotels.

Just had a lovely weekend away visiting family and friends. We decided to stay at the Premier Inn Rayleigh Rayleigh Weir for location.

I don't know where to start but from booking this was so easy online and could check in online too a breeze. We arrived later in the evening and welcomed by a lovely lady on the desk. We were on the first floor room 216. The Inn is spotlessly clean and the corridors nicely lit. When we opened the door the room smelt lovely and fresh and exactly like the photos. Loved the design of the room . We had everything we could need including complimentary tea and coffees. Lovely big TV screen on the wall. Wonderful lighting especially in bathroom loved the lilac coloured down light that gave a lovely spa effect. Massive shower and towels too (only one tip if two guests staying you need to smaller towels) You can get one from reception.

Now the one thing we all want when we go somewhere is a great nights sleep. Well our heads hit the pillow and even though the A127 was outside our window it wasn't any trouble the double glazing unit was a good. We slept solid and woke refreshed. The shower was amazing and loved the heater we could control in the bedroom. There was a fan there if you needed it but being October we didn't. (Air con I think you'd need in hot weather but not this weekend.

Breakfast firstly the lady on the reception wished us good morning and then we went to the breakfast area. The ladies that were on duty greeted us and it was lovely to see people enjoying their jobs. They couldn't do enough for us explained how everything worked. On Sunday morning it was a buffet breakfast help yourself. So much food if you wanted it. We had a cooked breakfast and some toast and tea. All excellent and even though a lot of guest had come down for 8 am. everyone was treated the same and the breakfast room had a lovely calmness about it. I have to say for £10.99 so much great quality food for the price. We don't eat a lot breakfast time but decided on a small cooked breakfast but did see some guests piling their plates and going back for more. It was never a problem. This morning we were the only guests in breakfast at 7:45 and today they take your order at the table. A very nice man took our order. Again breakfast was delicious.

Must congratulate the chef and kitchen staff they kept the buffet running excellently Saturday morning . All hot and plenty of it. That takes some organisation with lots of guests coming in at the same time and not having to wait for refills.

The whole Premier Inn Rayleigh Weir Team were amazing. Excellent Customer Service and friendly too, We will be back.

We did try the Harvester next door for a meal in the evening. They aren't linked with Premier Inn) I'm sure if they were the food would of been tasty and the food too. Service was awful in there too.

What's important to say is Premier Inn Rayleigh is excellent as are their team.

Andy on reception was extremely helpful and professional ! 5 star customer service . Thank you 😍. We need more Andy's in the world

Highly recommended for a short/overnight stay. Good value. Very very clean room. Staff polite and attentive . The adverts for premier inns harp on about the comfy beds. I can tell you they are are VERY comfy. Breakfast service is excellent and good value. I couldn't find any fault and would reccomeded to anybody. Well done guys!

Great customer service- from checking in late last night to breakfast this morning everyone was helpful and friendly.
Very clean place-lovely rooms- comfy beds.
Would definitely stay again

Starting with negative, the room was too hot. 25° and couldn't fix.
Positives were the staff, they were just brilliant. So helpful, chatty and efficient. Couldn't do enough!
Fay and the chef, think his name was John or James, terrific and Jackie and Sophie on reception wonderful also. I had vegan breakfast which was tasty. The bed was so comfortable and the room clean.
Thank you for a lovely stay.

Warm welcome. Easy parking. Lovely room. Clean, modern, not tired. Excellent facilities in room. Location is great however it does mean some of the rooms are facing a very busy road. Double glazing is extremely good but doesn't get rid of all the noise.

First stay at this location, hotel quite small which was fine, staff were all friendly and efficient, room as expected, decent nights sleep, very quiet even though we were on the ground floor with the carpark outside, shared with the Harvester next door. Bonus of plated breakfast this morning, not buffet, much prefer this but suited the hotel to do it this way based on bookings. Happy to stay here again if in the area.

Room was over 27 degrees, window didn't open and no air conditioning just a little table fan that barely worked ,couldn't stay in the room and had no others available so we left ,totally ruined our night out as we had to drive and couldn't enjoy our sons 40th birthday party.
It was also very noisy as its on a roundabout of a main busy road.
Very poor for Premier Inn,definitely would not recommend.
I have complained and am waiting for a response as I would like a refund or at least part refund

On the whole good hotel to stay in. The warm welcome at reception, the room/bedding was clean, facilities, tea/coffee/mugs etc very good and you can replenish at the reception as you need to. Couple of small points, the toilet paper was very poor quality and we had to use reams of it to suit purpose! If you're going to leave the shower gel/hand containers that have been used, clean them please especially around the tops.
Breakfast, the choices were excellent, covered all palettes and alergy/vegan requirements. The quality of the food 😋 nom nom, however, it was only just luke warm which let it down a little and better care of making sure napkins/cutlery are replaced and ready for use would be helpful. I would recommend this hotel, added bonus of having a Harvester right next door, perfect. Great service, great food.a 👍 👌

Very comfortable beds. Everything was spotless and clean. Although there was no air-conditioning, ghe room had a fan and it was cool enough.

Efficient and welcoming receptionist. Beautiful clean and modern rooms. Free WiFi,Usb plugin, Very comfortable bed. Great breakfast.

I love the Premier Inn brand. Never any surprises. Given a friendly welcome on arrival. The room spotlessly clean. Excellent 1 nights sleep. Unlimited full english breakfast and as a bonus free parking.
Thank you.

Perfect for families on a budget and you get nice comfort stay in return.
Warm welcome at reception and people are friendly around.
On the downside, Breakfast options are very limited and not impressive, unless you are happy with a few regular breads.