Premier Inn Basildon - Rayleigh

Rent rum, trevlig personal.

19.45 Wednesday 3rd December 25
Andy the Premier Inn receptionist was very helpful and told me everything I need to know i certainly recommend andy because he has great customer service.Skills

Room could have been cleaner. Fluff on headboard. Mark on duvet.
Disabled facilities in room not needed or requested.
Breakfast warm, not hot.

I book Premier Inn rooms to stay at while on business. I often have to work in the evenings. The rooms here at Basildon Rayleigh are very small. The long side tables/desks have all been removed.
The first room we were given the lights did not work except for beside the bed. It was very dull and impossible to work in. The next room we were given for an upgrade price was upstairs at the end of the corridor in Premier Plus. The room was bright and only a little bigger. However here the heating did not work unless turned up to 24° and then the room baked. Turn it down to 22° and the cooling came on and froze you. Reception gave us an oil filled radiator.
My wife who accompanies me on business and enjoys looking round the local areas has mobility problems and had to stay in the room for two full days because she could the keep going up and down the stairs and down the long corridor. We had booked a ground floor room.
I will not be staying here again, and before I book any more Premier rooms for business I will check out the photos on the webpage. I was working with a large local college for four days. They told me that the Ofsted inspectors don't stay at this premiering at this Premier Inn which is the nearest hotel, rather they stay with another chain that I won't mention here but you can research and are located in the near vicinity.

Fabulous hospitality. Bobby was very attentive to my party. He ensured we were well watered and fed, and well informed. I felt very 'seen and heard'. Thank you

Bobby!!!! Is all over customer service and very much appreciated he multi skills!! check in running the bar and just being BEAUTIFUL 😍 THANK YOU BOBBY 😊 XX

Our first visit was in October, and now a swift return stay in November. Premier Plus room 226, very clean and comfortable. While double glazed, it does overlook the A127, so we had guessed there would be some traffic noise, but actually found it didn't disturb us. In the event it had, then ear plugs would seem easy to use, if we had indeed been light sleepers, or could perhaps ask for availability of a room which overlooks car park. Well lit signage in communal areas. Great value, when considering the comfort and amenities, and very convenient for visiting Raleigh. Really notable for the friendly yet while always very professional team members. A great pleasure to again see Andy's friendly face, and enjoy his helpful, positive approach to any enquiry. Also to meet cheerful and attentive Fay, together with James the chef, at breakfast (our first experience, and more please...) - and Sophie and Katie, who were changing other rooms and were good fun to meet in the hall as we checked out. For what we paid, the team at Rayleigh effortlessly lifted the general perception of service to an altogether different level. Thanks to all for everything, and more visits to be booked very soon, and will be eagerly anticipated!

Warm welcome at reception. Comfy room and bed. Great location to visit the town (less than 5 minute walk) and the Anvil theatre (less than 10 minute walk). Tasty, hot breakfast with plenty of choice.

My son stayed in this hotel on his own for the first time tonight and we would like to say how lovely Andy on Reception was. He went out of his way to make sure my son was comfortable and had everything he needed. He was very observant and tuned in to my sons nerves and made his stay less nerve racking. Hotel was as always clean and comfortable 10/10 and 11/10 for Andy, thank you

I stayed here again sat 8th and sun 9th November. It's become a go to place to stay for me when I visit my mother in a nearby care home. As usual I had a great stay and the staff are fantastic. Big shout out for Bobby,he really does know the meaning of fantastic customer service. Area and country wide management of premier Inn take note👍👍👍

I've stayed at a fair few Premier Inns over the years and this is honestly the most warma and welcoming one imaginable. The staff here are beyond attentive! The whole team are incredible. Welcoming, warm, polite, attentive.
The rooms are immaculate, clean, well laid out and have everything you need for a comfortable stay.
The food is tasty, hot, generously sized portions and served in good time.
I have literally nothing negative to say!
Thank you, and well done, to all the team here - Bobby, Suhas, Claire, Alam, Irene and David - keep up the great work and I hope you're managers appreciate you as much as I have during my stay!

Stayed for a great couple of nights,
The two gentlemen who greeted and arranged meals etc, outstanding.
Hospitality at its best,

All staff where frendly and attentative, couldnt ask for any more, above and beyond exspectations for service.

Hotel was great, clean, restaurant offered good food and beverages, its located very close to parking and town.

Had a fantastic one-night stopover at Premier Inn Basingstoke Town Centre. The staff were incredibly welcoming at check-in and continued to provide excellent service during breakfast and check-out. The rooms were clean, comfortable, and offered great value for money. Parking is available on a first-come, first-served basis right outside, with additional options nearby if needed. Highly recommend for a convenient and pleasant stay.

Polite and helpful staff when I first entered the reception area. And Andy, the staff gave me the room which is close to the reception as I was travelling on my own. He was polite, genuine, helpful and nice. The checkout the morning after was also quick. The price was right. I had the best experience at Basildon Rayleigh hotel Premier Inn, compared to other Premier Inn (and other hotels) hotels.

This is a well run premier inn with helpful friendly staff. Great location, a few minutes walk from the town centre and Haymarket Theatre.

Just had a lovely weekend away visiting family and friends. We decided to stay at the Premier Inn Rayleigh Rayleigh Weir for location.

I don't know where to start but from booking this was so easy online and could check in online too a breeze. We arrived later in the evening and welcomed by a lovely lady on the desk. We were on the first floor room 216. The Inn is spotlessly clean and the corridors nicely lit. When we opened the door the room smelt lovely and fresh and exactly like the photos. Loved the design of the room . We had everything we could need including complimentary tea and coffees. Lovely big TV screen on the wall. Wonderful lighting especially in bathroom loved the lilac coloured down light that gave a lovely spa effect. Massive shower and towels too (only one tip if two guests staying you need to smaller towels) You can get one from reception.

Now the one thing we all want when we go somewhere is a great nights sleep. Well our heads hit the pillow and even though the A127 was outside our window it wasn't any trouble the double glazing unit was a good. We slept solid and woke refreshed. The shower was amazing and loved the heater we could control in the bedroom. There was a fan there if you needed it but being October we didn't. (Air con I think you'd need in hot weather but not this weekend.

Breakfast firstly the lady on the reception wished us good morning and then we went to the breakfast area. The ladies that were on duty greeted us and it was lovely to see people enjoying their jobs. They couldn't do enough for us explained how everything worked. On Sunday morning it was a buffet breakfast help yourself. So much food if you wanted it. We had a cooked breakfast and some toast and tea. All excellent and even though a lot of guest had come down for 8 am. everyone was treated the same and the breakfast room had a lovely calmness about it. I have to say for £10.99 so much great quality food for the price. We don't eat a lot breakfast time but decided on a small cooked breakfast but did see some guests piling their plates and going back for more. It was never a problem. This morning we were the only guests in breakfast at 7:45 and today they take your order at the table. A very nice man took our order. Again breakfast was delicious.

Must congratulate the chef and kitchen staff they kept the buffet running excellently Saturday morning . All hot and plenty of it. That takes some organisation with lots of guests coming in at the same time and not having to wait for refills.

The whole Premier Inn Rayleigh Weir Team were amazing. Excellent Customer Service and friendly too, We will be back.

We did try the Harvester next door for a meal in the evening. They aren't linked with Premier Inn) I'm sure if they were the food would of been tasty and the food too. Service was awful in there too.

What's important to say is Premier Inn Rayleigh is excellent as are their team.

Hotel is located well for town centre. Staff were excellent. Shower was cold, mixer valve may have been faulty so wasn't mixing the hot and cold water. Bed was uncomfortable. Windows couldn't be opened, on purpose, so no fresh air in room was possible, o only from ac.

The Basingstoke Premier Inn is a comfortable, friendly, central hotel. Good bed and bath/shower plus freshly cooked breakfast.

My wife and I had a lovely night when we stayed this weekend. A special mention must go to Bobby. He was really friendly and attentive. A real asset to the company. Nothing was too much trouble for him and I must also mention Claire who was also very friendly and cooked us our excellent meals. We will be returning at some point and its largely down to Bobby and Claire

Andy on reception was extremely helpful and professional ! 5 star customer service . Thank you 😍. We need more Andy's in the world