Premier Inn Brentwood

Very good

Contacted CS prior to visit re parking. Carparking confirmed (ca £8/night). Arrived - NO hotel parking!! Had to pay over £30 for parking space. Very cross and disappointed. No solution offered by staff. Bathroom - no heating. Breakfast - no healthy options. Cooked breakfast was tepid (eg mushrooms) and limited in choice. Premier Inn in Watford had much better breakfast. All in all - not worth the money paid. We could have cancelled booking and found alternative accommodation WITH onsite parking but Premier Inn confirmed there was a hotel carpark which was VERY important to us. Annoying and very disappointing. Ps. No response received to messages complaining = poor CS

Letter of Commendation

To the Management Team,

I don’t often find the time — or the genuine need — to write letters of commendation. I travel extensively for work and stay across a broad range of hotel groups, from IHG and Hyatt to Marriott and Hilton. Consistency varies, service varies, and usually the experience is simply “good enough” for the nature of my job.

My two-week stay at Premier Inn has stood out so clearly that it warranted being put on record.

Everything started with a genuine welcome from the two lynchpins of your hotel, Gary and Brogan. Their professionalism, warmth, and day-to-day presence set the tone from the moment I arrived. They remained visible and engaged throughout my stay, and in my view they are managers in all but title — the type of talent any organisation should be developing for the next step.

They were supported by an excellent night team who handled my overnight working patterns and regular late-night cigarette breaks with patience, good humour, and a constant “Is there anything you need?” attitude. Not once did I feel like an inconvenience; if anything, they made the disruption feel normal.

The service has been seamless, consistent, and genuinely welcoming in a way that’s rare in this industry.

Please pass on my thanks to the whole team. They are a credit to your brand, and they made what could have been a stressful two weeks feel comfortable, supported, and easy.

Kind regards,
Ashley Cave

Clean, comfortable room with a great shower. Good, friendly service. Had a drink in the bar to finish a day out, also good service and a nice bar area.

Very friendly staff, very clean and relaxing atmosphere.
Very clean in hallways, dining areas and bar area.
Cleanliness is very important as can fully relax.
Bathroom excellent.
Very easy no problem locating hotel

Apart from the parking nightmare the staff were fantastic. The children’s meal was also delicious and excellent value. Staff went out of their way, friendly and efficient. Room was very good value and spacious, clean. Very quiet night’s sleep too considering it was Halloween

Stayed for a couple of nights while visiting family, the receptionist was welcoming and helpful. Booking in was quick and easy.
The room was very clean and comfortable . The bathroom was lovely and clean , we asked for extra towels which as given to us very quickly.
The breakfast was really nice. We could order our eggs freshly made ,
Staff are friendly and, welcoming

First of all, the location is very convenient for transportation. The staff is clean and friendly. Only the WIFI could work a little more effectively. The messages came but I couldn't watch the video.

We stayed here as a group of ladies who meet up regularly for a catch up, the service was fantastic from check in to breakfast. The manager was lovely and the receptionist was so helpful too. We would definitely recommend this hotel.

The maid knocked on my door three times between 9.30 and 10.30am. I wanted a lay in. Gave up and got up and left hotel. Only to find all the trains were cancelled. Usually Brentwood is very good but to knock three times within the hour when I don’t need to leave the room until 12pm is not acceptable. All I wanted was some peace and quiet after a night out in town. Very disappointed . Also took ages to book in, only one machine to check inn and there was a school party being sorted out by the main desk. Very long queue built up to check in. Room was very good, clean and combed.

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I wouldn’t go back..
Corridors smell, the hotel is dated and the standard of rooms very poor.
We had one set of towels between us, broken curtains and a broken hair dryer.

We stayed overnight going to our sons wedding in Norfolk.We booked a
Premier Plus room and was highly delighted with the room and a fabulous bathroom .It was room 805 which had views of the Main Street.
We parked in a small car park behind overnight and we had a great freshly cooked breakfast .Very central to the town and very clean .

Thank you to the wonderful staff at the Premiere Inn Brentwood, constantly working hard all weekend, to ensure an ideal stay for us.
Led by an excellent lady manager (unfortunately I didn’t get her name)
Thank you very much!

Parking didnt have any cost me an extra £17

Staff on checking in very cold, not very polite. Didnt care attitude.

Room the tv didnt work.
Wifi kept lagging even though upgraded it.

Fire alarm was ringing aroubd 3pm on morning to find out theres no fire..

We needed to stay overnight on our way to our sons wedding in North Norfolk.Booking in was a delight and very easy .The room 805 was on the eighth floor and was very clean .We parked at the the car park at the rear of the hotel. Great night sleep and a good breakfast .Will certainly be staying again ,good value ,staff very helpful .

Very noisy, Four men arguing at the main entrance and they was just left to talk and chat loudly for over two hours so could not sleep
Stairwell and corridors were very dirty and not cleaned,
Car parking is an extra charge and a total rip off.

Terrible parking facilities - nearest was station which only covered the car til 4.30am ridiculous so ended up paying 2 days

Hotel shabby couple making out on stairwell - publicly

Deffo avoid and I will remove from our business booker

The Premier Inn in Brentwood was very good. I will certainly stay there again and highly recommend it.
The room was clean, comfortable and quiet.
The only disadvantages were only two tea bags and no coffee in our room plus just one hand towel and one bath towel.
It would be useful to be told when booking in, where to get more.