Premier Inn Ashford - Eureka Leisure Park

Bad wifi and limited facilities. No fridge in the room, gym or anything really other than a square room with dodgy aircon.
I would give it a 3 star but the staff were so friendly and helpful that it deserves a 5.

Victoria and the team are excellent..very warm and welcoming and will gladly return in the future. Thank you for your hospitality

Great stay as always , use this hotel regularly as work local to area , all staff are friendly and approachable. Housekeepers do a fab job

Terrible terrible nights sleep ruined my trip away to see my family Kids above jumping off and on the beds above my room while parents in the bar getting drunk this went on most of the night. I had to get out of bed 3 times to go to reception to complain . Ended up face to face with the Mum in reception having an argument. Toilet and room stank floor in bathroom filthy did not want to walk on it so had to lay towels down
Noises in the night huge vibration making my bed shake god knows where that was coming from. Terrible

Excellent location for nearby restaurants/amenities. Good size carpark. Front desk staff were friendly and professional. I was stopping away for work so for the money you pay including breakfast I would definitely recommend this Premier in to others and go again myself.
Only gripe is having to pay £5 for decent wifi.
Many thanks,
Chris

All I can say is what a welcoming and amazing team. This was not a planned stop, but was necessary due to the most horrendous failings of the RAC. Tim and his team were so accommodating and kind whilst my husband changed our alternator in the car park and I entertained 3 small children. The hotel and room itself was also perfect for us. It was clean, quiet, food easy to access and the team made quite a stressful experience feel like it was just part of the adventure. What a lovely atmosphere. The location was also ideal when it came to sourcing parts for the car and eventually getting on our way home.

Location is amazing, view of lake from attached restaurant and room. Atmosphere was so friendly in both hotel and restaurant, they could not do enough for you. Rooms are good sized and laid out really well, with en suite bathrooms which are really clean. Value is fantastic and really worth the price. Meal deals in restaurant are worth it when you see what you get for your money. Noise levels are good, we didn't hear much inside our room from inside or outside hotel. The staff are amazing, very friendly and helpful with good knowledge of area. Very big car park outside with loads of room.

Having stayed at channel tunnel Premier inn on the way out to disney, and having THE WORST night sleep due to scorching temperatures in the room we decided on the way back we couldn't return there as our son was poorly and couldn't risk him becoming even more unwell in the temperature of the room. We book eureka park and the second we arrived we recieved the best experience. The two people on reception were amazing, getting my son a bag as he was sick, the gentleman was so helpful when we explained we'd had to abandon our booking at the other Premier inn.
He even took the time to come check and chase up possibly getting us a refund as our experience was so bad at the other branch. He was brilliant. The room was huge and so much space, much better for a family of four. The stay was phenomenal and although we had a poorly little one, we all managed to get a brilliant night sleep!!! Thank you so much we will 100% be returning!!

Room was clean & tidy.
Bed was awful! Mattress protector wasn’t the right size for the bed resulting in a ridge on both sides of the bed, very uncomfortable to lie on, the mattress itself was very soft and uncomfortable resulting in me having back ache on waking.

Lovely room. Excellent breakfast and friendly staff. However, thumping and crashing noise from room above was unacceptable- so too was the fact we tried to phone reception but got no reply!!

Group of 30 visited today 19 adults and 11 children ,we were given a back room all to ourselves which was ideal and also carvery was enjoyed by everyone ,excellent value and piping hot,manager brought sweets in for the kids which was a good touch,also it was a good place to visit with the lake outside and loads for the kids inside ,already thinking of going back as a group again ,thanks for the hospitality.

Perfect hotel, great value and every single thing exactly how it wanted to be. Clean fresh room, friendly staff, comfortable bed, food fantastic. Super place to stay.

Lovely stay beds the best quality mattresses make all the difference room Lovely... only thing missing was mini fridge which is a must for us

We stayed for 4 nights in November.
Check out in was easy and staff were friendly.
We requested a ground floor room not too far from the reception area.
Our allocated room was at the back of the hotel adjacent to the A road, whilst we could hear the traffic noise it did not disturb our sleep.
Room was fine and up to the usual Premier inn standard.
For security reasons the window would only open 2 inches and as the air conditioning was restricted not to go below 19 degrees ,the room could get a bit stuffy.
It wasn’t a big issue but could be during the warmer weather.
The location of the hotel is ideal for exploring along the coast and inland.
Morpeth was our favourite place that we visited.
Amble,New biggin on the sea, Alnwick ,Walkworth and Alnmouth are also worth a visit.

The team at this hotel are truly amazing! From the moment I arrived, they were friendly, welcoming, and always willing to go above and beyond to make my stay comfortable. Amanda was so friendly and her attention to detail and genuine care really stood out — it’s clear that all staff take great pride in what they do. I can’t recommend this hotel enough for anyone looking for outstanding service and a memorable experience.

Great stay for my business trip to the north east. Reception staff friendly and helpful on arrival. Rooms clean and fresh and for a change the shower heads were pristine definitely recommend if you need to stay in the north east.

Overall I was happy with my stay
Despite only being 30 minutes early for check in I was asked to pay £15 for early check in
The bedroom was clean and comfortable a little tired if I'm honest
The meal deal was reasonably priced the food was decent if not outstanding
Food service staff were run off their feet and as a result tables remained dirty.
The staff were extremely helpful and polite
Please Premier inn
Employ more staff or you will lose the decent staff you have in place
I really felt sorry for them

From the moment I arrived, the staff were incredibly friendly, welcoming, and helpful – easily some of the best service I’ve experienced at a Premier Inn. The room was spotless, comfortable, and well-prepared, making it easy to relax after a long day. Everything felt well-organised and efficiently run, from check-in to breakfast. The team went above and beyond to make sure my stay was enjoyable and stress-free. It’s clear they take real pride in their work and customer care. I’d highly recommend this Premier Inn to anyone looking for a comfortable, reliable, and friendly stay.

Chose this hotel as the website says it has air con. Unfortunately I didn’t notice the rooms do not have air con and are very stuffy and warm. My error but they shouldn’t show air con on the website.

Bed not so comfy felt springs !breakfast no plant based milk in coffee machine had to get expresso and put milk from cereal area
No Gluten free options except toast