Premier Inn Ashford - Eureka Leisure Park

Bad wifi and limited facilities. No fridge in the room, gym or anything really other than a square room with dodgy aircon.
I would give it a 3 star but the staff were so friendly and helpful that it deserves a 5.

Excellent location for nearby restaurants/amenities. Good size carpark. Front desk staff were friendly and professional. I was stopping away for work so for the money you pay including breakfast I would definitely recommend this Premier in to others and go again myself.
Only gripe is having to pay £5 for decent wifi.
Many thanks,
Chris

All I can say is what a welcoming and amazing team. This was not a planned stop, but was necessary due to the most horrendous failings of the RAC. Tim and his team were so accommodating and kind whilst my husband changed our alternator in the car park and I entertained 3 small children. The hotel and room itself was also perfect for us. It was clean, quiet, food easy to access and the team made quite a stressful experience feel like it was just part of the adventure. What a lovely atmosphere. The location was also ideal when it came to sourcing parts for the car and eventually getting on our way home.

Having stayed at channel tunnel Premier inn on the way out to disney, and having THE WORST night sleep due to scorching temperatures in the room we decided on the way back we couldn't return there as our son was poorly and couldn't risk him becoming even more unwell in the temperature of the room. We book eureka park and the second we arrived we recieved the best experience. The two people on reception were amazing, getting my son a bag as he was sick, the gentleman was so helpful when we explained we'd had to abandon our booking at the other Premier inn.
He even took the time to come check and chase up possibly getting us a refund as our experience was so bad at the other branch. He was brilliant. The room was huge and so much space, much better for a family of four. The stay was phenomenal and although we had a poorly little one, we all managed to get a brilliant night sleep!!! Thank you so much we will 100% be returning!!

Great value and very comfortable hotel on the outskirts of Ashford.
Clean comfortable rooms with tea / coffee available in the room. Friendly professional staff who made me feel a welcome guest. Would definitely recommend.

We booked a room at Ashford which was great, but after going for breakfast at the beefeater restaurant next door we really didn't enjoy any part of breakfast.

I attended with our two grandsons, one of which suffers with learning difficulties.

It was Very unsettling to have to order the fried breakfast, and wait so long for it to arrive.

We waited 30 mins after cereal before the breakfast was served. This was not a one off, another parent was complaining that it had been more than 35mins and still waiting.

No where did it explain that there would be an ordering system and a long wait for the food to arrive.

Premier Inn state "Mornings have never been so tasty! Build your own breakfast and fill up your plate with
freshly cooked favourites like bacon, sausages, eggs and hash browns - plus a tasty selection of veggie and vegan options - and continental delights like fruit, cereal and freshly baked pastries."
I asked the waitress if this was normal to be served like this, and such a waiting time, she stated "yes " it depends on what Inn you stay at?

A nice location at Eureka Park, in Ashford
We stayed for 1 night.
A shout out to Tim at reception. We had a nice chat together, and Tim was great. Very professional, and a nice demeanour.
The lady next to him at the desk was lovely too.
A nice room, and we thoroughly enjoyed our stay.
Excellent breakfast.
Thank you
David & Angela

We have stayed at this Premier Inn on numerous occasions and in each case, it has delivered first rate service. On this occasion, we actually had just stayed 6 nights in three different Premier Inns within 12 days and this one surpassed all of them. Location wise it is perfect, so easy to reach with plenty of free parking. However what shines for me, apart from the cleanliness, lack of noise and quality of beds and bedrooms, are the staff, in particular the reception staff. Instead of hiding in the back office or having to use a machine to log in and retrieve our room key, we were greeted by two smiling welcoming receptionists - Cju and Tracey. After driving for nearly 200 miles, they were just the perfect welcome that anyone would want. The icing on the cake was to have a conversation with their manager, Tim, whom, I suspect, is behind the happy team working there. It is my privilege to give a mention to everyone working at reception. Thank you for being there... late at night and first thing in the morning.. Thank you for your smiles, kindness and efficiency - and thank you for looking after Teddy!

Friendly, clean and quiet

Premier Inn standards continue to drop. I’ve stayed at lots of Premier Inn’s but it’s such a shame how poorly they are currently being run. We had a fire alarm in the middle of the night and there wasn’t any leadership from the hotel or any visible presence. All guests were left to their own devices and still no communication when guests started going back into the hotel!! I mentioned this at reception in the morning and was told I wasn’t the only person giving that feedback and to ring guest relations for a refund. That wasn’t my intention but the hotel needs to manage fire alarms better. My daughter couldn’t get back to sleep as she was too scared!! Long story short I did ring guests relations - no refund!!

Lovely premier inn. Staff were excellent, the reception area and availability of extra tea and coffee was great. Had a really good stay thank you!

We stayed here before making our way across to France. Hotel from the outside is FILTHY, doesn’t look how it does on the photos at all. Bedroom carpet was filthy. Bathroom was old fashioned , dents in the bath, paint missing and just looked overall scruffy and tired. Staff were very good and friendly and breakfast in the pub next door was decent as you’d usually expect from premier type pub. Wouldn’t stay here again very grubby place and not cheap either.

Hotel Ok but restaurant was in urgent need of upgrade and improvement in food. The food on my first night was just about warm enough not to be sent back and was poor value for what it was, ie not like the photos. the second night I sent the starter back as the plate was covered in greasy thumb prints. the main was fine. Breakfast was plentiful but again only just about warm enough to be passable, not piping hot as it should be. Staff were attentive and did their best, seems like a kitchen staff issue, Restaurant decor tired, seating was actually ripped/split along its length, toilets not working downstairs

Premier Inn continues too drop in its standards from the good old Lenny Henry Days!

Another Premier Inn that required some atLC - the outside was drab and required a serious paint job. My kids said the place looked haunted 😂

The room was clean but required a modernisation & the corridors had a jippy smell.

The worst part was breakfast - aka dont bother! Not a buffet style as you normally get but have to order what you want from a list for hot food. Chef looked lost and confused and took ages to provide hot food. Start to finish we were in for an hour just to eat breakfast!

Wont stay here again, not value for money on this one guys!

Staff however were very friendly 👍

We usually stay in the Ashford North Premier inn which is excellent (but full) so the Eureka Park was second choice. We asked for a ground floor room which we were given with a walk in shower which was very good. Only problems with the room was that we could only get 2 channels on the TV and the pillows were like breeze blocks. We had the meal deal for the restaurant next door, the evening meal was good with good service, however the breakfast was awful, its a large restaurant and there wasn’t enough staff to cater for it. We could see the chef preparing the breakfasts on the pass, however because of the lack of staff they stayed there too long and were cold (the pass didn’t keep them hot) by the time they were served. Both our poached eggs were like hard boiled eggs, hash browns were burnt and black pudding over cooked. The couple beside us ordered before us and we’d finished by the time they got theres. Next time we’ll make sure we book earlier to avoid the eureka park.

Hotel was perfect for our stay. We needed a bed and evening meal and breakfast for a group of friends. The room was very comfortable and clean and even better was the reception staff. I can’t remember their names but they were very welcoming and asked us about our stay. We felt very comfortable asking any questions we had. They booked us in for the dinner and breakfast deal, if you dont want to eat in a beefeater there is plenty of other options within a 2 minute walk. We would definitely return to this premier inn. Thankyou for our stay

Warm welcome. Accessible room a bit dated. Furniture not very coordinated. Great for a single night. Good disabled parking

No complaints either my recent visit here. Large car park with plenty of space. Nice friendly staff on reception. Room was clean and tidy. Modern Premier Inn with a decent Beefeater restaurant next door. Situated on a retail park with the usual outlets nearby.

We stayed at Premier Inn Ashford Eureka Park for a quick overnight on our way back from Europe, and the experience was very smooth. Despite booking quite last minute, the staff were really accommodating and made sure we had a quiet room, which we appreciated - thank you to the ladies on front desk last night !

The room itself was very comfortable and up to Premier Inn’s usual standard. A big plus is the range of restaurants just around the corner—super convenient after a long drive with easy drive through options if you're arriving really late or leaving early .

Reliable, friendly, and well located—would definitely stay again.

This is a fairly tired premier inn badly in need of a revamp. It is busy with a lot of tourist heading to or coming from the channel ports.
Handy for motorway with large carpark. It goes downhill after reception with a rickety lift. The bedroom was clean but that's it.
The very very tired beefeater next door, complete with torn plastic upholstery served dried out chicken and fish dishes in the evening. Breakfast is not buffet style so a wait for a cooked breakfast is involved.
Simply put avoid this combination. I will not go back.