Premier Inn Thurrock West

Loved my stay here! Super comfy beds, great shower, and the team at reception were so helpful with directions. Will definitely be back!

Hotel reception staff never ever pick up their phone no matter the time for day. After 2 weeks of trying to call, spoke with female staff who was searching for my booking on a WRONG date and kept saying my booking did not exist. No apologies for my wasted time

We were here for one night and although we arrived pretty late, we had a lovely friendly welcome. It's next door to the train station and not far from the town centre too.

Our room was on the top floor and it was very spacious, clean and with all the usual Premier Inn features plus their lovely comfy bed. It was very quiet so we had a great sleep.

Breakfast was really good, the restaurant was quite large but we did find it pretty cold in there.

All in all, it was one of the nicer Premier Inns we have stayed in.

I stayed for a week and its not a bad hotel the staff are very friendly. They just need to work on their cleanliness. It turns out they only clean your rooms if you specifically request it and leave a sign on your door. I did this two days and they still didn’t clean the room. Bathrooms really should be cleaned regularly.

The last night I went to the bar and a member of the kitchen staff arrived for work. He told his colleagues to stay away from him as he had “the plague” a bad cold I believe he was referring to. He then donned his chef’s attire and went to serve food. Safe to say we ate out that night.

Genuinely not a bad hotel. Just needs a bit better oversight.

A great premier inn with such great team, always welcoming.
Just what you need when your away from home
Well done Thurso premier inn

I had wonderful staying in that cozy place "Premier Inn West Thurrock", very good service!
Especially Ralitsa on the bar best service staff!

went for a meal in the restaurant. Excellent choice of menu, Kelsey was a fantastic host and she was a very pleasant girl, nothing was a problem and she is a credit to premier inn. also Michael who took my reservation was very professional and his multi tasking was a credit, from reception to bar to the floor he was efficient in everything.

Family friendly hotel, warm welcoming from reception, fab new room. We’ve done a lot of shopping in Lakeside mall nearby

Our stay at Premier Inn was truly wonderful. The staff were exceptionally friendly, helpful, and welcoming from the moment we arrived. The room was spotless, cozy, and very comfortable – the bed was perfect after a long day. We’ll definitely be coming back!

Stay at this Premier Inn on many occasions. Staff always friendly and helpful. The new chefs provide a great standard of food and never long to wait for your meal. It's a wee home fae home now.

Marina at the reception , she’s absolutely amazing and really helpful.
Definitely premier inn could use more staff like Maria.

All the best

Great room with working heating/air con which made a change and was welcoming as I had ridden my motorbike 200miles in biblical rain so needed to warm up and dry out.
Only slight disappointment was all the self check in screens weren't working so a 5 min wait for a member of staff to become free from working elsewhere in the hotel.

WiFi Ultimate doesnt work. Paid for it and even after several new codes just unable to connect. Free WiFi not any better.

Confusion over refunding a meal deal, followed by huge confusion the following morning regarding parking for me and 2x other unrelated people.

The car park has been 'sold' to an external company that charge for parking. Premier Inn apparently have no access to that company to see who has or hasn't paid for parking, which is fine until the lady at check in say's she's waived the parking fee. Upon check out, we were advised to drive off and we might get a £50 parking fine, we might not!

The comfort is good and the hotel clean.
I will not bother with breakfast again it is really poor. Lack of items AGAIN. The continental is so basic it is not worth the money and if you don't get up super early they will run out of items. This has happened to us before but we won't eat there again.

We invited our Friends for an evening drink before going out which was lovely. Except the choice of Non Acoholic choice need variety

I've been served by Lidia and Marina who did their best to accomodate all family in same room. Very friendly and supportive. Room was clean and good temperature for a November night.

As seasoned Premier Inn guests, we feel like we come highly equipped to judge, and judge we will.

Wow! What a great Premier Inn experience. From check in to check out, we were very pleasantly surprised.

Positive welcome at Reception, a warm and clean room, good smell in the room and hotel - always a must!

The food was delicious. Hannah, the chef, cooked the Big Stack to perfection. I would go so far as to say it was the BEST burger I’ve had. My husband’s smothered chicken was equally good. The service at the tables was attentive yet non-intrusive.

Thanks, Thurso Premier Inn. We had a lovely stay.

I had a long journey and arrived at the hotel on my last legs. A warm welcome and the staff kept me going throughout my 2 week stay. Emma, Megan, Demi, Ross, Tracey. Then in the kitchen Hannah,Bruce, Michael and James. THANKYOU all. Mandy

My Mum and I visit Lakeside each year around this time for a Christmas shopping trip. We usually stay elsewhere but thought with such a bargain price, we'd give it a go! Upon arrival there were signs detailing a £7.50 overnight parking charge - I was slightly annoyed by this as I don't feel this was made clear at the time of booking (we booked direct). We usually stay at another hotel locally, where parking is free.
The reception area was tidy and we were greeted and made to feel welcome.
I found the bed quite hard and woke up feeling quite stiff - at 5.30, when the fire alarm went off. We traipsed downstairs in a sleepy haze, along with everyone else. Once at reception we were told the gentleman in room 6 was having a shower that was too hot and the steak had set the alarm off. This information went down like a led-balloon as I'm sure you'll realise. The staff went back to work and someone had to ask if we were able to return to our rooms, which we were. Overall, not the best stay, but maybe you get what you pay for.