Premier Inn Gatwick Crawley - Goff's Park

Trevlig personal! Elementet fungerade inte i rummet men ett elektriskt fanns på plats. Frukost lagas på beställning.

An overnighter prior to going to the Airport!! Evening meal was good.
Breakfast not so good!
The room was very cold, light bulbs out, a shortage of staff meant that just 2 ladies doing everything from checking you in/out, running the bar and waitressing
We probably would not stay here again

I stayed to have a base to visit places nearby.
The hotel is tired looking and in need of maintenance!
Peeling paint everywhere.
However when I left I forgot to take my Sketchers (expensive) trainers with me.
I emailed the hotel (reception very difficult to get hold of) and they eventually confirmed my trainers were in lost property. They instructed me to send a suitable box or bag with sufficient postage to their hotel and they would return my trainers. £9 postage cost
I did that and contacted them again after 2 weeks of not hearing anything. They confirmed the box with postage had just arrived and the trainers would be posted that same day.
It is now the end of November and I still haven’t received my trainers.
Every time I make contact with them they claim not to know about this issue!
I have given up but I’m warning you not to trust their words or actions.

I honestly never leave reviews but DO NOT STAY HERE

I was meant to return next week but I’ve had to cancel this booking.

I must say this is no reflection of the staff. It’s like something out of faulty towers. Someone will check you in, then you see they’re running the bar, the next they’re taking your order

You need to book in dinner and the times goes quickly because they only have one cook. Currently I’ve been sat here for 30 minutes and haven’t had a drink let alone got food.

Massively understaff - NO INTERNET. Even the wifi you pay for is terrible.

AVOID AVOID AVOID.

On arrival was given our door card then was directed to where to go but not been here before and luckily another gest showed us the way to go.
It would of been nice if a member of staff showed us..
Room was nice and clean. Looking out the window the window ledge was dirty and windows on the outside were the same. All the guttering was overflowing in light rain. Outside of the building needs a lot of maintenance before it falls into disrepair.
Breakfast was cooked lovely and served by helen. The floor and tables were sticky ...

Room ok.
All fire doors propped open .
No decaffeinated coffee.
Breakfast cold
Out of date sauces on table.
A member of staff although was lovely , personal hygiene a big issue

Booked a premier inn as they usually are a safe bet of a hotel. This hotel is by far the worst hotel I have ever stayed in. On arrival we joined a large queue trying to check in as there was only 1 staff member there. We eventually got into our room which was small, cold and had a horrible feel to it. We were greeted with an unpleasant smell of cigarettes/weed within our room. There was dirt in the sink and clumps of hair in the bath/stuck to the bathroom tiles, disgusting. When going back down to reception to grab a drink from the bar, the buzzer was pressed 4 times with a 15 minute wait for someone to actually be at the bar. The receptionist guy that had previously checked us on showed up and then began working behind the bar. The pint of beer me and others had was cloudy and tasted horrendous. There was no atmosphere, the toilets as well were shocking and disgusting. DO NOT STAY HERE.

We came and stopped for a couple of nights and found the beds to be very comfortable and room was found to be home from home.. we stayed for breakfast both mornings and found the waitress (Helen) to be very pleasant and helpful and could not do enough for us ….my husband really enjoys black pudding but other places does not do it to his satisfaction but the newly appointed chef (humiz) did to the point where he ordered more .. we will definitely be and have already booked again ..

Great stay as always at Goffs Park.
Staff welcoming, room clean and warm, meal deal excellent value for money, food very good.

Stayed here the night before flying from Gatwick.
Checked in with a smile and warm welcome.
Room as expected clean tidy and comfortable bed.
Good shower.
If you don’t fancy the onsite restaurant just a few minutes drive away is Crawley Leisure Park with lots of places to eat.
If you need extra teabags etc these are available in reception on the wall already.

Firstly, it is worth noting the staff where friendly which was the only saving grace of the whole experience. Stayed in lots of Premier inns but sadly this one was lacking. We booked 2 rooms, one of which was for my daughter and allocated us in separate buildings. We went for a drink in the bar which and only 2 other guests having a drink, but had to wait along time for one of the 2 staff that where on duty to come and serve at the bar. Very limited selection of drinks only 1 cider and no pink gin but price was still at a premium cost. Watched 2 guests arrive at 20:15 and asked for food to be told that no food available till breakfast (so glad we stoped to eat before we arrived). Went to our room and it was missing a tv remote, so had to walk back across the poorly lit carpark to reception where they gave me a remote and I asked for extra pillows as the 2 we had where flat as pancakes. Again staff were friendly and said she would bring 2 more to our room. Then went back to the room to find tv remote didn’t work with the tv so up and steamed something on my phone. Waited but the extra pillows didn’t materialise which caused a poor nights sleep. One positive was breakfast was ok served by a lovely waitress.

Location is 15min walk from train station/ town center
atmosphere is quit and relax
room was not cleaned unless demanded, and then they make your bed replace the towels, but everything else is untouched - had a dirty cup the whole week - they left it as is !!!
the dining hall is dirty - floor and furntures are sticky - never washed - just been wiped with dirty cloths.

great stay staff are so friendly and helpful amazing service helan in particular was excellent rooms were well kept and tidy we did have yo ask for an extra duvet but it was sorted quickly

it was wonderful and comfortable place to stay.. i nice quiet room. very nice breakfast and the staff was very pleasant and helpful. I will for sure come back and stay at this location.

Stayed here before a flight, I've only just read other people's reviews and they are truly alarming, however...
Our stay was actually really positive
We arrived about 7pm, we rang the buzzer a young smiley lady promptly checked us into the White annexe building
Which was clearly recently renovated
Our bed was clean and comfy
Only minor negative was the room was slightly on chilly side.

Charlie and Hayley were amazing, lovely cocktails and always promoted drinks offers. Staying here weeks and this place feels like home :)

Terrible service. Badly understaffed. Long waits for everything and most items on the menu unavailable. Room missing pillows and teabags forcing a long walk to find somebody to correct this. Only positive was convenient for the airport.

We stayed here as a stop off to see family on our way home from a family holiday. Room was lovely, spacious and exceptionally clean. We were very pleased. Staff in the restaurant couldn’t do enough for you, very friendly. Food delicious and lots of choice. Helen who served us at breakfast was outstanding, so friendly and again couldn’t do enough for you. Charli and Hayli were amazing at our evening meal. A fantastic stay… we will definitely be back!

While the assigned room was without AC, only one fan was provided. We requested an additional fan and was promised one. We never got it until the last night. Unfortunately the additional fan did not work. The windows couldn’t open so the air quality was horrible. Additionally, housekeeping was not available for our three day stay. Based on the above experience, we cannot recommend this property.

Positive - free parking that’s it.

Negatives - Very very poor service. Told to wait for table for evening meal when only 3 tables were occupied. Waited over an hour for ‘chips’. Menu items not available. Chef totally clueless on allergens.
Breakfast was very slow again with only a few people in the restaurant. So slow service that when the kitchen doors opened everyone looked up to see it was their plate. Breakfast took over an hour to be served once ordered. Was supposed to be limitless but no way to order again or have the will to wait.
Rooms mixed up when clearly booked. Restaurant floor dirty and sticky.
Understaffed and when asked why there’s delays they told us they were very busy. Can’t imagine if they had more than 10 diners to serve!!!