Premier Inn Helston

Great location ,very accessible to town centre.
Room clean ,comfortable and staff helpful

Room underwhelming for the price. Beds extremely uncomfortable. All I could have accepted however the extremely noisy radiator that shrieked everytime time it attempted to warm the room meant I didn't sleep until I turned it off and slept in the cold. Not acceptable. Would've complained immediately but the children were already asleep. When I did complain in the morning the most the staff member could offer me was to tell me that the place was falling apart. Had never stayed in a Premier Inn before and now reluctant to do so again. Save yourself £100+ and stay in different chain in Huddersfield.

As a very frequent user of premier inns all over England and Wales I am afraid to say this premier inn has to be the worst I’ve stayed in, from walking into our room into what I could only describe as a store cupboard made into a room, room 205, the room just was not the usual premier inn standard, messy made bed, pillows way too small for the pillow cases, the pubic hairs on the side of the bath, the lack of sleep from the heating keep clicking on and off every 10 minutes, to which at 4am I had to switch it completely off which left us having to sleep in a freezing cold room, the confusion over breakfast, which I asked twice about and still wasn’t resolved the next morning at breakfast, we stay in a premier at least 4-5 times a year and after travelling for 4 hours and paying £104 for just 1 night, I was so so disappointed

The receptionist Latifah who was on duty when we checked in was exceptionally helpful, friendly and patient. The breakfast staff were also friendly and efficient, and the breakfast was satisfactory. The room we stayed in was adequately comfortable, and a reasonable size.

Now for the bits that are less than 'Premier'.
It didn't help that we arrived in the dark, in pouring rain. The parking directly outside the entrance to reception is not well lit, or well drained. A mixed blessing because it meant that there was an open parking space where others had avoided parking becaus of the substantial puddle. The exterior of the building looks a bit gloomy and institutional in conditions like these.
The room looked like there were areas that needed a deep clean and some redecorating. Areas like the air extractor grills in the bathroom, around the drainhole of the basin, looked like they needed more than just a quick wipe. The bathroom floor linoleum was cracked, skirting boards and joinery looked like a home DIY job. Granted that it's an old building, but the random and intermittent noises from what I assume is the plumbing were not an aid to restful sleep. Family who stayed on a different floor reported the same issue.
A full king size bed or a conventional twin bed with two matching full single beds would also have enhanced the facilities, or at least brought them up to the same as most of the other Inns I have stayed at.
Overall, it was fine, because we were there for one night, so that we didn't need to drive home after a funeral. But I wouldn't recommend it as a leisure destination.
On the plus side again, the staff in general were very friendly and helpful and I am sure do their best in what amounts to a sub-par facility, but then it's clearly never going to be as easy to manage as a new purpose-built premises.

The room was very nice, clean, big enough for two people. The hotel is in a very good location, in the city center. The hotel has an elevator and a dining area. There are many bars, cafeterias, a shopping center, other shops nearby. The train station is 10 minutes walk from the hotel. It would be nice if breakfast was included by default, without having to buy it separately. The room reservation fee per night was high enough to include such a bonus.

The one main issue with premier inn that stands out more than anything else in my opinion is the dreadful WIFI . Even the 24 hour purchased wifi is is sub standard. When the likes of Holiday Inn have free reliable wifi this puts premier inn to shame .

The room was cold on arrival and smelled of damp and overpoweringly musty.
The stuff were nice in the restaurant but very clearly stressed at being massively understaffed.
Trying to grab a quick bite to eat turned into a 1 and a 1/2 hour session for just a simple main and desert.
Food was extremely lacklustre.

Nice large room with bathtub and really hot water, great breakfast and amazing hospitality. Motorcycle parked and chained up next to reception room👌 Thank you!

Satisfied for our stay location is within the town centre near bus and train station,breakfast is good and staff was so friendly

Fantastic comfortable beds and clean rooms, staff were lovely this is my second stay and I will be back, would 100% recommend this hotel

Restaurant and carpark busy Need to book a table in advance to receive table service rather than ordering at the bar Food good for a chain hotel

From arriving at reception to handing in my room key on departure all the staff were super polite and friendly. Nothing was too much trouble. A very enjoyable stay.

Location great. Had food both in the evening and breakfast in the morning really great service and great food. Everything was piping hot and the chef came over to ask us if we was enjoying our food

Fantastic experience overall. Friendly welcoming staff, delicious food and a comfortable room. 10/10 will visit again.

Car parking restricted by scaffolding all around the hotel blocking car parking spaces. Car park not lit very well and signage leading to the hotel needs improving.
The bed was comfortable and warm, there was no shaving light in the bathroom and with the main light on the extractor fan made a great deal of noise.

Lovely spacious rooms, very comfortable, spotlessly clean and offers excellent value for money. Never tried the food as had a family breakfast elsewhere.

Minor considerations are it was quite noisy outside the hotel with lots of people about visiting the fast food chain opposite. The bar was shut when we got back from a family function circa 11.00pm which was disappointing. Car park wasn't easy to find (my Sat Nav got very confused!) Would stay again.

Great location, rooms, breakfast and staff. Rooms clean with great shower. Breakfast was beautifully cooked with friendly staff. Would highly recommend.

Hotel clean. Reception staff lovely on check in. Room clean. Pillows too soft. Towels too small. Could have been warmer but overall great stay. Brewers Fayre not value for money and staff rude

Courteous hospitable staff. Very helpful. In particular, Carly on reception very helpful indeed.
Excellent breakfast. Room up to premier standards. Nice setting.

I was put next to a room of a family that clearly had 2 small children... Up until late walking around their room with what sounded like a herd of elephants.
Then this morning the kids running up and down the hallway at 8am screaming and playing with the dad joining in!!
Dreadful stay.