Premier Inn Bolton West

The hotel was great. Clean, fresh rooms and welcoming staff. It came to the next day and we went across for breakfast. I arrived first then my partner mins later, I told the staff he would be there in 5 mins. The staff were extremely rude in the beehive and very loud. They shouted at me and my partner cause my partner started taking food and they hadn't realised he was part of the hotel. The plates felt gritty and the breakfast contents were nearly gone. The breakfast was poorly stocked and the continental items were rock hard and left in the open air. What really put me off was the amount of fly's around the beehive restaurant next to the hotel. I won't be back for these reason.

reakfast service during my recent visit. There was not enough food available, and what was out did not seem fresh or hot. The fried eggs looked like they had been sitting out for quite some time, there were no hash browns or scrambled eggs available, and the overall selection was very limited.

Several staff members were walking around but seemed unsure of what to do, and the manager appeared too busy with paperwork to notice the issues in the dining area. This was my second visit, and unfortunately, it was nearly identical to the first experience.

I paid for three breakfasts, and given the poor quality and lack of service, I feel a refund would have been fair. I hope you take this feedback seriously and make improvements, as I would like to see a better standard in future.

I stayed at this hotel for 5 nights whilst attending a course in the area. Was surprised as to how quiet it was for a main road location and the bed was one of the most comfortable hotel beds I have ever slept on. Would stay again if in the area.

My first time at Premier Inn and honestly not impressed. The room was cold with no way to control the heating. The TV isn’t smart, and the volume is locked at 16, so you can barely hear it. No microwave either because it’s a “fire hazard” — yet there’s a kettle and hairdryer. Overall, not great value for money, and I’d appreciate some sort of goodwill gesture for the inconvenience.

Adele was a lovely receptionist, remembered us from another time we had stayed here and we had a really good chat with her

A good Premier Inn. Clean and convenient location. Best things without a doubt is the receptionist Adele. Greets you with a smile and nothing is too much. Without a doubt the best Premier Inn receptionist I have ever met. A credit to the company.

I’ve yet to have a bad stay at this little gem of a place. Always greeted with a smile and referred to by name on arrival. Staff are very friendly and accommodating- especially the lady on the desk in the evening.

Bathroom could have been cleaned properly and products like soap could be checked to see if there is enough before check in. Also a room for 2 adults should not have 1 large towel. Otherwise bed was comfy, room very spacious and nice.

I recently stayed at Premier Inn Bolton West and would like to commend the team, in particular Adele, for the outstanding service we received. From the outset, Adele went above and beyond to ensure our stay was as comfortable as possible.

What stood out most was the exceptional level of care and attention Adele showed towards my son, who has a disability. She took the time to make sure he felt safe, welcomed, and fully included during our stay. Her professionalism, empathy, and dedication were evident throughout, and it made a significant difference to our overall experience.

The hotel itself was clean, well-maintained, and provided everything we needed, but it was Adele’s personal commitment to delivering such a high standard of service that truly elevated our visit.

Premier Inn should be very proud to have Adele as part of their team. She is a credit to the brand and an excellent example of genuine hospitality at its best. I would not hesitate to recommend Premier Inn Bolton West to others and will certainly return in the future.

It was in a good spot loads of parking
Friendly clean very good night sleep no noise
We went on a bank holiday
There are other restaurants nearby and the football stadium.
There is a pub next door for food
FANTASTIC FOOD

Were there for a few days to visit nearby family
Staff were very welcoming.
Only thing I say is Mabey on checking staff could inform guests where and times for breakfast , we had to figure that out for our self's .
Hotel is tired but clean and comfortable,
Beds were really comfy
Pub next door The Beehive is a lovly bar and so handy

Good location for onward travel, shops etc. Quiet location. Bit tired but clean & comfortable. Lovely reception staff...very welcoming & friendly. The breakfast wasn't the best,wouldn't recommend. The bar where breakfast is served had an awful musty, damp smell.

From the moment I arrived at Bolton West Hotel, I knew I was in for a treat. The warm welcome at reception instantly set the tone for what turned out to be an unforgettable stay.

The room was spotless, beautifully furnished, and thoughtfully equipped with everything I needed for comfort and convenience. The bed was heavenly – easily one of the best night’s sleep I’ve had in a hotel!

What really stood out was the exceptional service. Every member of staff I encountered was friendly, attentive, and genuinely eager to make my stay enjoyable. Nothing ever felt like too much trouble. The manager Andrea was so lovely every time we seen her, all the staff really which I could remember all there names

The hotel’s location is perfect

We will be back !!!

I've stayed in many Premier Inns and you get what you expect. The room was fine, a bit shabby in places but that was not a problem. It was extremely hot, a fan was provided which helped a little. I had booked for breakfast.....I went to the bar next door. The lady on duty was really welcoming & friendly. There was an unpleasant smell in the bar, a wet musky smell. The coffee was not machine coffee which was disappointing as I had latte sachets in my car..just hot water provided. I ordered 2 sausages, bacon and a fried egg. I ate the bacon....it was ok...the sausages were not nice at all & had a weird consistency & odd smell/taste (I did not eat them)......I did not eat the fried egg.....it looked fine but had an overwhelming taste of oil. Very disappointing as I could have gone to Greggs for a nice latte and bacon sandwich for £3.80. I didn't fancy a cold offering after trying this as I had been put off and couldn't ignore the awful smell.

Welcoming, helpful arrival. Room sorted efficiently and quickly without any fuss.
Room clean and tidy. Storage space good, lovely bathroom. Wonderful bed.
Parking right out side the Inn and plenty of spaces. Disability parking for those require it, right outside reception. Beehive pub next-door. Food good and staff pleasant and helpful.
Can highly recommend.

部屋の写真が無かったので、期待していませんでしたが、とてもキレイで快適でした。スタッフの対応も良く、朝食もバリエーションがあり良かったです。ただチェックイン時支払い済みに関わらず「支払いされていない」と2回言われ「onlineの領収書を見せる」と言っても反応なく、不安になったのでこの評価です。

Had a couple of days in Bolton. Stayed at the Premier Inn in Horwich. Excellent value for money and very comfortable. Bed was really comfy. The attached pub was nice. Food good and luckily for us served until late. The price of drinks on the other hand were very expensive. Wouldn't be going to this pub too often.

My review is just about the breakfast, as my partner and I called in for breakfast after the car boot sale on Sunday; we did not stop over.

The lady on the front desk was friendly when buying our breakfasts , and so was the lady who directed us to the food hall, and we were given the option to choose whatever seat we liked.

We arrived around 8:15am, and it was very clean, and quite empty. We got here just in time as about 10 minutes later everyone came down to breakfast from their rooms.

This is one of the smaller breakfast halls within the Premier inn branches, but it still had a fruit juice section, small cooling fridge with yogurt, fruit etc, and muffins pancakes and brown and white bread. The hot section was very clean, and the food is constantly being checked and filled with fresh food.

Food was fab, as always and I love the quality of the sausages that are so nice.

10/10

I really enjoyed my stay at the hotel, it was nothing but enjoyable and ran easily from start to finish. Adele was nothing but helpful on reception and went totally out of her way to make sure my stay was a stay to remember.

great stay the best in horwich
the staff where great
wifi weak
bedrooms are great for a good nights kip
woke up refreshed and reddy for the day