Premier Inn Ramsgate - Manston Airport

Quick, friendly check-in. The twin room was clean, comfortable and well maintained. The double room was not clean or well maintained and was missing a bedside table. The shower leaked on the floor as the seals were missing and the aircon was noisy and ineffective.

Overall the place looked grim and uncared for. The toilets were not clean along with the rooms needing a good vaccum.
Maybe look at their cleaners and do more spot checks.
We required a single bed to also be included in our room, which was promised would be completed before our return after an evening out. On return to our room the bed was not made up, having said that the receptionist rectified this quickly.

For the price - £42 - I struggle to find fault with this place. Good bed, clean room, quiet night. Only beef is a regular one - why do Premier Inn buy hundreds of good quality beds but then buy sheets which are too small and don’t tuck in properly?!

Had a 3 night stay here, stayed last time for business and was a pleasant stay. This time not so much. When I arrived after a long drive my bathroom was dirty (bath and toilet) I went and asked for this to be cleaned and was told this would be done tomorrow. Tomorrow came and I arrived back around 8pm and the bathroom had not been cleaned. Reception apologised and said they would put it on the note for tomorrow but offered to change me rooms. After a long day I couldn’t be bothered to move all my stuff around so I said I’d wait but really did want it cleaned. Next day came..guess what! Not cleaned again! With only one night left I gave up! Cleaned it myself! Due to stay here again in a couple of weeks but will be changing my mind now and booking somewhere else 😢 annoying!
Premier inn- let me know if you want to see the pictures 😂

What a lovely place. Spotless accommodation, good food with waitress service, a very well stocked bar, lovely staff and no aircraft noise

We found that the duvet cover and bottom sheet had dried blood stains, but there was no one around to attend to replacing this.
We paid extra for more space and a quieter location.
The first floor room was immediately above or very close to the access door from the reception area on the ground floor.
Each time this door was used to gain access or depart the door slammed very noisily to the extent that the floor actually vibrated.
The freezers in the restaurant had broken down; you had changed suppliers and as a result the range of food available was less than normal.
Despite being relatively quiet, the food that evening took an eternity to be served.
When it arrived
, the plate was cold, the food was tepid and not at all pleasant.
At breakfast the following morning, there was no buffet, with orders for food being taken.
Again a long wait, cold plate, barely warm food,
All this being served in a very shabby restaurant where the toilets were unclean with flooding..
An absolute disgrace, with automated check in and check out and no obvious way of gaining staff attention.
The bell either didn’t work or was ignored.

Very clean, spacious, well priced rooms, all facilities you need in the room.
Table/table restaurant bar on site. Staff here need some lessons in manners and customer service, Breakfast on Friday was pleasant and food hot, cooked to order. Saturday was a cold, tired looking buffet, some items had not been replenished and when a large group arrived more food was needed. Host on Sat 20th Sept, was rude and curt with all guests, unlike the lovely ladies serving on Friday 19th Sept. Bar staff were very rude and almost verging on argumentative - bar closes at 10pm.
Plenty of local amenities close by, walking distance
Self check in could be challenging for older, less IT familiar guests.

Everything was ok except for the breakfast: the omelette and hash browns triangles looked like warmed up leftovers from previous day, sausages were burnt (literally half of their surface was black), so it was a pretty low quality breakfast.

The room was clean, ready, quiet and perfect after a long day at the renaissance fair locally. No staff in sight but the check in was easy on the touch screens and plenty of notices around on how to contact a human if needed.

I have stayed at Premier Inn Ramsgate on many occasions, and have no complaints about the hotel or the breakfast (which is SUPERB). However, the car park has recently been taken over by HORIZON PARKING. 16 days after my stay, HORIZON sent me a £57 parking charge (£95 if not paid within 14 days). My booking clearly stated FREE PARKING, and I gave my car registration number when booking AND on arrival. Yet still I have been charged £57 to £95 for a 2 night stay.

Clean lobby and hotel room, it was air conditioned, also a quiet & peaceful environment, perfect for a long travel day. Great customer support

Room stay and overall hotel stay was lovely. However the restaurant staff were not friendly with us. They were not welcoming and were very grumpy to help out. It was mainly one lady who allocates the seating - she was cross faced and it wasn’t a pleasant morning for us. We noticed that she wasn’t doing this to other customers and it was just to mainly our family. This happened to all the days we were down for breakfast. Because of this, we were not able to enjoy the wonderful taste of the breakfast. Even though we were so happy with the stay and experience of the hotel, the restaurant for breakfast really let us down.

Very enjoyable overnight stay.
Clean room.
Friendly staff. Handy for out of town shops and petrol station.

Would stay again, no hesitation

Very comfy and clean room, staff helpful, check in and out a dream! Hotel ideally placed for Broadstairs - Whitstable - Canterbury and surrounding areas. Also very quiet which is a bonus.

Booked last minute to say for one night 10th till 11th..... over all the hotel was ok .... Reception lady was helpful but forgot to advise us about the car reg input machine .... even tho we had placed reg no in key drop machine ,she advised us later that ,that has no bearing on the other machine ,but she did till us if we got a letter that they could sort it ....... Room was large and did what it says on the packet.... only gripe there was the dirt on the edge of shower screen and brown limescale on bottom of inside toilet showed that the bathroom did need thorough clean to get rid of issues ..... The pub where ur food is served is a issue I will post on their own page but hence to say I wouldn't order a meal deal at this branch again. .

Couldn't find any staff, no one was on reception to greet us and explain about the room and where to go for breakfast, we had to self serve to check ourselves in and create a room key. The outside of the inn looks run down. Our room was dusty (i had to take antihistamine to stop sneezing) and not very clean, in particular the bathroom where the plug holes were grimey and had hair in them, the seal on the bottom of the shower door was also grim, the bed linen had stains on it. The restaurant was very understaffed meaning tables weren't cleared and breakfast items not replenished very quickly when they ran out, the few staff that were in the restaurant were friendly and polite despite being run off their feet and dealing with complaints about the service.

We arrived at hotel on Sunday 20th July approx 8.15pm and when we checked I realised I did not book a family room, school boy error, however the gentleman on duty was amazing and he informs us to sit in restaurant while he will sort out my error and made our room to family room, amazing and friendly service

Toe nails on the floor! And the bathroom smelt of urine . They hoovered the room but did not have another room available. We were going to a funeral. Otherwise, we would have left. Staff were very embarrassed and kept apologising. The bed was really comfy, though. The breakfast before we left for the funeral was the best ever, and mimi Is a credit to the company . Very good at making sure allergies were adhered to. We where very impressed

Despite waiting a whole to check in, the staff were friendly and helpful. The room was fine with everything we needed, comfy bed and pillows and it was great to have the aircon

Could not fault bedroom, best sleep I've had for some time.
Showering facilities very poor, unable to shower as water leaked from waste pipe work under shower, flooding into bedroom, and towels used to mop up mess. No maintenance on site, and offered no alternative offered to shower