Premier Inn Leicester - Braunstone

Honestly so nice. The restaurant was warm and comfortable on what was a wet cold and dark night. The fish and chips were the best I've had for a long time. Fresh fish - and piping hot. Dessert was the banoffee cheesecake - utterly delicious. Nadine and Jaz looked after us beautifully - thank you so much.

Stopover en route from Southampton. No lift but given ground floor room on arrival due to problem with using stairs by the pleasant receptionist. Usual high standard with a spotless room and bathroom. Excellent breakfast! No complaints other than a hiccup with gaining the right access road off the dual carriageway due to my Sat Nav!

Great warm welcome, very friendly staff, comfortable room and bed, very clean and perfectly cooked breakfast even provided an umbrella for the rain 10/10

Nice comfortable room, slept well and found the room clean and tidy.
The food deal.worked well and the evening meal was very nice indeed.
Breakfast was a good with a nice selection of foods to choose from. Did feel they could do with one more staff member as the drink and food wasn't refilled that quickly but overall it was fine
Would recommend and will use again

Great room, good food, helpful staff.

Nadine, serving at the restaurant/bar what an absolute diamond, a credit to your staff. Excellent service, warm and smiley, you're lucky to have her!

Better inside than out.
Friendly staff, clean comfy room. A few pubs in local vicinity and a retail park. Difficult access to public transport and other local landmarks.

I have now stayed a number of times for business and the team are great! Courtnay and Agata really stand out and go the extra mile to make you feel welcome, thank you

Served by Emma. Very friendly and polite. The Burger was very tasty. Very good value, 3 course meal deal. Service was quick.

Staying up at Braunstone for a three month job. Rooms were always clean , staff were always very friendly and always eager to please customers. Ate in the premier inn restaurant most evenings and again the staff were always doing their best to make sure we were happy. Have to mention manager Emma and also Nadine and Jas as they couldn't do enough for us during our time there, always greeted with a smile even when they were run off their feet. Also top floor mopping by Jas!!
Best one we've stayed at

Very pleasant stay, extremely comfortable bed, basic bathroom, nice checkout time. Perfect but adequate stay
WiFi not great, plenty of hot water, didn't like the "sheets" if toilet paper 😑

Room was ok just noisy doors slamming all night as the room was next to reception bed was smaller then normal bath tiny just a basic room not worth £102 no breakfast included no frills car park was free
Wouldn't rush back

I booked for two nights including the meal deal. The first night the evening meal in the restaurant was handled brilliantly by Nadeen who was cheerful, friendly and helpful. The menu choice and food were excellent. The second night there was appaently only one chef on duty and everyone was seated in the bar area rather than the restaurant. Only one young man, serving drinks and food, was rushed off his feet.I arrived at 7:00 expecting someone to come and take my order. When food arrived for the next table at 7:40 I asked them how they had ordered and they told me food was ordered at the bar - wish this had been made clear!. Ordered food and it took until 8:50 for it to arrive and, when it did, both courses arrived at the same time.
I had ordered steak which was beautifully cooked, but no tomato, mushroom or peppercorn sauce, but by then I was just glad to have something to eat.
I am sure this is an isolated incident, but in such cases why not put a notice up at the entrance advising people to order at the bar.
This was my only criticism. The breakfasts were excellent and the room was clean and pleasant. Free Wifi was painfully slow - 1 mb/s. Agatha on reception was very patient in arranging that I received my agreed price as my booking had initially been for Fosse Park which closed down forcing me to rebbok.
All in all I can definitely recomment this hotel, but disappointed that management had not sorted out the restaurant staffing issues.

What a lovely hotel rooms was cleaned and well maintained was down here on business with work for nearly 2 weeks
Food was amazing and the girl in restaurant Zoe was amazing always looked after you she was so friendly and very good at her job.
If I am down here again on business I would definitely stay here again

Cleanliness not happy
Didn't speak to anyone
Bathroom was untidy
Hair in the bathroom and taps where not clean , upset but only stayed one night was going book another night changed mind, no extra bedding or towels .

This is our go to Premier Inn in Leicester when travelling between Portsmouth and Yorkshire, as the other local ones we have tried don't compare.
As always, a great welcome, excellent value for money and spotless.
The attention to detail from Sharon and the HSK team in our room was up to its usual high standard.
We don't tend to use the restaurant as we prefer the branded restaurants - not that there is anything wrong with the one here, we just prefer Beefeaters if given a choice, so eat on route before arrival.
The breakfast quality and service in the restaurant on Sunday (17th) was brilliant.
Emma the manager and her team work really hard and it shows.
Well done and thank you for making our stay so great.
Already planning our next stay!

Nice accommodation and the food selection is very diverse, covering all the clients expectations. I strongly recommend!

My sister and I had a lovely stay at this hotel but it was the quality of the staff that made it special. Andre, Brai and Sharon on reception were exceptionally kind and helpful as were Nadeen, Jasleen and Zoe in the restaurant. A huge thank you to them all.

The staff were really helpful and Agata amazed me with great service Water and a fan for my room, the best Premier inn I've visited and outstanding service

Having used this hotel on a regular basis, I am quite used to it not being one of the better Premier Inns - it certainly could be doing with an upgrade and doesn't compete with a Premier Plus. However, this proved to be one of the worst stays I have had. The weather was very hot and the room temperature was unbearable. Despite providing us with a fan, it wasn't strong enough to make any different.

The water pressure in the over-bath shower was intermittent which made the temperature run between hot and cold. There was also water in the body wash holder (not shower gel).

Not our best stay!

My husband and I stayed at the Leicester Braunston Premier Inn on the nights of the 1st and 2nd August. On the 2nd August we went for breakfast at the Observatory Restaurant. We arrived at the desk and Zoe greeted us with a smile.. It immediately became apparent that she was in charge of an extremely busy restaurant, She was meeting everyone, cleaning the tables, looking after the food, in fact was running the whole restaurant with NO help, with a smile. Her efficiency was quite exceptional.