Premier Inn Market Harborough

Not a premier experience . Poor cleanliness and service . Food quality poor . Choices . 2 of 3 booked rooms changed .
Noise from road .

Extremely dirty room - Massive cobwebs in room in corners with spiders counting up to 5 in the bath room - killed one at the bottom of the shower which will still be there mashed up like mashed potato - killed one above the tv which dropped at huge thick cobweb hanging. Awful - worst Premier inn iv ever stopped in! - Bed quilt had loads of black hair on like a dog had been on it.

The location is good for access to Market Harborough. Good atmosphere, rooms are comfortable and clean. Although you are next to petrol station and McDonald's have not experienced any noise.

Yet another very agreeable stay at a Premier Inn, only made possible by the efforts of a very friendly and competent team in all departments. I particularly like the fact that the staff talk to you like human beings as opposed to robots preprogrammed by head office. Excellent value too.

Pleasant one night stay to break up our drive to Reading .
We had a nice enough stay despite being next to 24hr drive in with all its neon signs .
Definatley request a room at the back ( rooms with Odd numbers ) if you have trouble sleeping .
Our room was spacious and comfortable .
The staff throughout our stay were very good , helpful and professional.
We ate dinner in adjoining pub . Service was great ( pleasant young waitress.)
Food menu was pretty basic but OK.

Cooked breakfast next morning was fantastic .freshly cooked and very tasty.

We would stay again but make sure we had a room at the rear away from the drive thru .
Market Harborough is a great town and well worth a visit

Amazing stay at Premier Inn. Staff very helpful. Answered on all my request. Room was clean . Bed was very comfy. Will back again and I will recommend it for my friends!

We have stayed in many Premium Inns but never any as tired & tatty as this. Cleanliness left a lot to be desired. The bath mat was stained, there was only one bath towel and the toilet didn’t look as though it had been cleaned. We were also allocated a room the furthest from reception, when the hotel was half empty. The corridors smelt and the carpets were well worn & stained. The staff are flippant & unprofessional and needing training in customer service. First impressions count!!
I would not recommend this place to anyone - it’s a disgrace to Premium Inn.

Stayed at Premier inn Market Harborough 2 weeks ago. Room looked very clean and reception was very nice and helpful. Dinner was very nice and tasty. Will be back again for Christmas.

Just want to say a massive thank you for all reception and management team for so lovely stay. Manager support in all my stay. My child got presents and coloring book from reception. My daughter want to come back for next stay. Highly recommend this hotel.

My husband & I have been staying here off & on since August while waiting to move into our new house. Our experience here has been an excellent one, both the staff in Table Table & the Premier Inn are professional, helpful & courteous. We would like to single out Tia, who has been first class throughout & understanding of our needs during this stressful time for us.
I hope Tia is recognised for her ability & talent in this industry & I hope she will be encouraged to progress within your company. Thank you|

Only one person at reception who was busy dealing with other customers. We checked in & got to our room to find there were were no towels in our room. We went downstairs to report this & were given a bale by the friendly receptionist

We had had a tiring day so just wanted a shower & to get to bed for an early night
The temperature controls did not work in our room. We were up in the middle of the night trying (& repeatedly failing) to reset it from the balmy 24-25 degrees it was set at. We followed the instructions to the letter to no avail (we’ve stayed in quite a few Premier Inns & are familiar with the controls).
We reported out problem in the morning and the helpful (different) receptionist apologised & gave us the customer service number to ring as we had not had the famous “guaranteed good night’s sleep”
We spoke to Nadine who rather tersely told us there was no air conditioning in Premier Inn rooms. Pure semantics- temperature controls did then. The bottom line is that we both work repeatedly in the night iverheated and needed to stand by the open window to cool down.
Nadine informed us that because we didn’t report it in the night, there is nothing they could do. I have only had cause to complain about a poor night’s sleep many years ago and the duty manager was able to refund us in the spot. I certainly was t expected to dress & report our issue during the night.
Nadine said we could have telephoned & didn’t have got dressed & our room would have been changed. So she clearly expected us to walk through the corridors in night attire & our luggage in hand if an alternative room had been found for us.

Disgraceful customer service

An amazing bunch of staff- they were all so lovely, tempered by room that was so hot Dayan would have been forced to remove his jumper and stick with at shirt and flip flops. Food was great. The inn is looking tired. Our toilet seat was in desperate bed of replacement. The carpets are all quite worn and frayed, the bed as always at premier in was shopper comfortable but I had to allow it to dry from my sweat pool at 3am (and this is not me being sarcastic). We had a fan on full blast all day during our stay and the window open (outside temp 18.5c). Room temp felt close to 35 and that is conservative. A winter stay with windows open probably fine. If you are an Orc in the master of darkness flame torture department, you’ll be fine. Otherwise bring very lightweight PJ’s.

Lovely staff, spacious room BUT air con non existent and the fan didn’t really cut it on a mildly hot evening. Carpets a bit tired and generally needs an update. Friendly welcome though was fabulous

You know what to expect wit Premier Inn and this one does what it says on the tin. Very nice and helpful staff at reception, dinner and breakfast. Free parking. My room was quiet, comfortable and clean. Everything worked including in the bathroom. There is a restaurant on site and they were happy to accommodate my fussy tastes. Breakfast is the usual buffet selection plus hot cooked items on request.

A great venue. Staff were friendly and extremely helpful. Comfortable, clean room and bathroom. Good service and food from Table Table next door, too.

Friendly staff, free on site parking. We ate out as wanted to go into Market Harborough which is a lovely town. Comfortable clean facilities.

Really nice stay, we love a premier inn because we know what we get each time! The rooms were as expected, the comfiest bed ever! Friendly staff too.

Clean room, friendly staff and very accommodating. Other guests started causing problems and they dealt with them quickly and efficiently. I really felt for the staff as these guests were being unreasonable and really selfish. But the staff dealt with them professionally and promptly. I was very impressed

The beds are comfy and as you’d expect from a standard room. But the room temps are close to sleeping on satans lap and the understanding on the front counter from a simple request is far from
Desirable, the bathrooms while clean have a stack of loo roll NOT a tried and tested roll ! Poor really. No air con or even a window that opens wide enough to allow in any air flow would be a good idea
Leaving me to suffer grumpy children and worse a wife melting next to me

Perfect hotel for a 3 night stay to attend a wedding. The staff are all extremely helpful and kind both at reception and in the restaurant. Bedding is very confortable and if you have a room facing the back you can hardly hear the road even with the window open. Rooms was clean, just a small smell of humidity due to poor evacuation of steam from the bathroom, but hopefully this has been sorted since then