Premier Inn London Rainham

Vary clean and comfortable beds as always. But prices are going up and can rise significantly between looking for a break and the booking a few days later.
Facilities have been pared back over the years - no shaver socket, no second chair or table, no toothmugs, no tissues, no biscuits, no room service.
You have to ask for more coffee etc, shower mat, extra pillows, extra towels (only one set in room even though booked for two adults)
No case rack so you have to put case on floor or bed to unpack/pack

Was lovely stay with clean rooms, comfy beds, and really welcoming staff. Everything ran smoothly from check-in to check-out. I’d definitely stay again!

It was an overnight stay as we were at a party and finished late, and its a fair distance to where we live, so we stayed at premier inn, place was nice and quiet and beds were comfy.

Found the hotel to be clean, tidy and well presented. Only down side was the beds are high if you are on the short side. The shower is in the bath which are deep so that was also a challenge for a 5ft tall person - maybe a warning should be visible online. We paid extra for the breakfast, which was ok not great. Food was only warm not hot. Coffee was not very nice.

The room was clean and perfect for the family. Service was great too, very friendly staff and an easy check in - would come again

The staff were so professional and friendly. The rooms were tidy and clean. The car park was really big and had a lot of space to park. Overall, the stay was great and I would recommend to others.

To say I was shocked at the comments made by one of your staff is an understatement, we always ask for an accessible room as I am unable to get into and out of a bath, regardless of height, all the accessible rooms we had booked in the past and we have booke many MANY times with P/I, have all been wet rooms or flat floor showers etc, we have an account to make it easier and it is on there.

We got to the hotel to be told we had a bath, which I can not get in and out of, but to then have the receptionist stand there and say "let me see if you can get in" and then walk down to the room and attempt to get me a registered disabled person to get in the bath, just to suit her is not only disgusting but illegal.... You can not ask any disabled person if they can or can not do something especially when they have already advised it is not possible.

Yes they offered to change our room the following day, but that was inconvenient as we were out in the morning and only had a 45 minute turnaround to get to an even just up the road for 3pm, so had no time to pack up everything move then get ready and be there in time for the start of the event. They did say they would refund one days breakfast, which was "generous" of them, but I am seriously unhappy. NO ANGRY...

It is hard enough not being able to do the things I want to do, but then to be questioned over what I am able to do or not but a member of staff, then be escorted to the room and told, yes TOLD to get in the bath while she stood there and watched, made my blood boil, I AM SO ****ing angry.

I hate to have to ask my better half to assist me with my ablutions, and I generally never have too, Holiday Inn were really good and did everything that was asked on the booking without any quibble, and stated at the desk on book in, if there is anything about the room thats not right just let us know and we can see what we can do, Travelodge, whom i really do not like, were the same when we had no alternative but to stay with them, nothing for both was too much trouble.

It is really making us seriously consider not using Premier Inn anymore if this is now the way that they treat Disabled customers, and for a hotel that size to allegedly have ONE flat floor shower in the entire place, another of our group was in the same position, only she is in a worse condition then me, they were less than impressed as well.... Disgusting, utterly DISGUSTING. And to say they are an Accessible hotel.. That's a JOKE !

Nothing to complain about at all, from check in to check out everything was great from the politeness of staff to the cleanliness of the rooms. I would happily stay here again in the future as I have done in the past.

Liam is a very friendly and well professional staff.
Also helpful in the information needed about transportation in this area.

Good stay, would recommend. Staff were friendly and atmosphere was nice.
The beds were comfortable and rooms were neat and tidy.
Car park had many vacancies. Reception team were extremely professional and kind!

Excellent upscale room, with excellent facilities. Spotless and bed was super comfy.
Breakfast however was awful. Not enough choice re fruit. Not enough staff. Quality of cooked breakfast very poor. Asked for eggs well done and they came out runny.

Clean lovely hotel. The staff were soo nice especially Monica.
However I gave 4 stars because I booked a premium plus room and the description claimed that a bathrobe and slipper was included in the room. However upon arrival I found that the premium rooms do not provide this at this Premium inn. My point being everything described on line must be as described in the room. The room also had aircon which was great.

Had a lovely stay here with my family this summer.
Would definitely recommend to anyone looking to stay in or around the area.

Firstly the positives: I travelled there bank holiday weekend arriving later than expected on the Friday.Reception staff are lovely, in fact all the staff are lovely
Room was clean, bed comfy, plenty of car parking
I ate in the restaurant and the staff were very accommodating as I hadn’t booked but it was quite in there. Food was okay, don’t expect top notch because it isn’t but a big shout out to my server Sophie she was lovely and very attentive
Negatives: shower door couldn’t move so had to step into the bath to turn taps on. The room was warm but there was a fan, this hotel doesn’t have a/c but it does state that. Rooms are no longer cleaned daily unless you request it before 12
The last night I was there there were a lot of kids hanging around the rear car park which was worrying. Yes the hotel is on a main road but the boy racers were out in force that night until 3 in the morning but this isn’t the hotels fault it was just incredibly noisy
Would I stay here again… most definitely

Bed comfy, room was unbelievably HOT worst nights sleep this year by far, had a shower to cool off... mistake the water was set to medium scald or boiling..

Food in restaurant was below par at best. Breakfast was burnt, slow to arrive and lots of items unavailable including but not exclusive to. Apple juice, water, muffins and croissants. The evening food was ok but the service was poor the staff were slow, forgetful and at times just incompetent. In the end we asked our server to let us know what was available as he kept telling us "sorry were out of that" then after taking our dessert order.. after 45 minutes I had to ask if my son was going to get his ice cream sunday... "oh yes mam I will bring that out shortly" I could understand if they were busy but there was 2 other tables to be served in the entire restaurant. Very disappointing service from both hot hotel and restaurant will not be staying again.

Enjoyed my stay

Lovely central and clean hotel. Friendly staff and welcoming atmosphere.
Parking was perfect for our disabled car. Free ice pops for kids too!

A very bad experience
at this site.
Vans broken into for work tools happen quite often at this site
id never stay here again
ive since looked at reviews from previous customers that have experienced the same
8 vans broken into in one early evening happening under your nose

Lovely upgraded rooms (including a fridge and a coffeemaker!) Lovely, friendly and helpful staff. What more can you ask for.

A much appreciated birthday gift with left in the room. The staff are very friendly and the room was of an exceptionally high standard