Premier Inn Chelmsford - Springfield

We stayed in this property for 5 days (December 11 to 16). On checking out, we asked for the total fee for our parking our vehicle for the 5 nights. We were told it costs £8 a night and to pay using the machine at the gate. We did. We paid £40 for the 5 nights. We got home, and received a £60 "fine" for parking at this hotel, even though we paid, we have the receipt and it shows in our credit card. We got another £60 admin fee charged by our car rental company to our card for this same "fine". We called the hotel and they said there is nothing they can do. We called HORIZON PARKING and they said they don't deal with appeals over the phone. They not even interested in listening to us or looking at the evidence. Before the hotel "moved" the car park management to HORIZON PARKING", we had stayed here 3-4 times in the past each time we are in the UK, pre-covid. So, in essence, we lost £160 to parking fee for 5 days! This is certainly our last time staying in this hotel. They should get their act together and take responsibility for clients who stay with them rather than hiding under the coverage of Horizon Parking managing their parking.

Very good experience. We arrived very late, but all the staff were friendly and smiley.
The room was very clean, beds comfy and the towels soft, fluffy and very white.
The breakfast was excellent, cooked to order and Jordan our waiter was lovely.
Parking on site was good, would recommend to anyone.

Brooke was the shining star of our stay, always happy, brilliant customer service. She really made us feel welcome and looked after.

The hotel is good. Little tired in places. Overall its clean and comfy. No air-conditioning so the room was quite hot at the start.

Restaurant kitchen is small, so dinner could be slow, but the breakfast was great.

Would stay again. Convenient for working in Chelmsford.

I found the hotel staff to be generally helpful, although they seemed a bit dismissive during check-in. It was unclear whether this was because they were busy or understaffed. When I arrived in my room, it was very cold. I tried adjusting the heating controls, but after 30 minutes, the temperature hadn’t improved. Eventually, I discovered that the heater was switched off at the wall.
In the restaurant, the staff were friendly and the atmosphere was pleasant, with only about 10 tables occupied. I ordered calamari as a starter and a mixed grill with steak (requested medium rare) and topped fries for my main course. Unfortunately, the calamari was overcooked and dry. The steak looked unappetizing, resembled a minute steak, and was cooked well done instead of medium rare, with a grey color. When I raised this with the waitress, I was told the steak looked fine and matched my request. I asked for a replacement, but the new steak was only slightly less cooked and still not what I had ordered.

Really good service over two breakfasts and dinners in the week. Very friendly and professional staff. Food was pretty good too!

Really nice chilled atmosphere, able to get on with some work in the bar seating area. Food was pretty good for a hotel chain.

We stayed overnight at the Chelmsford Premier inn. Jordan made us feel welcome from the very start of our stay, he communicated well and explained all we needed to know.
Jordan was also working the next morning and alongside Brooke, he continued to ensure that every guest was looked after in an exemplary way. Both Jordan and Brooke made breakfast a very enjoyable experience.

When we checked out later, Jordan gave my husbands jacket to him which he had forgotten at breakfast.

We have stayed at many a Premier inn but never received Customer Service like this. Very friendly and helpful and most of all, an assett to the company.

Brooke was an excellent cheerful hostess, who was attentive, jolly and great at cocktails, we would come again and recommend the restaurant

Jordan was wonderful and very attentive couldnt have asked for a better waiter ,
Thank you would definitely recommend .
He was very and very chatty

I've stayed in a few premier inns and its always a good stay- comfy bed, awesome hot breakfast. What made me leave a review for Chelmsford Springfield was how helpful and friendly all the staff were. Made all the difference to my busy work week away from home. Thank you!

Good hotel, decent room, good value. 2 watch-outs - a compulsory £8 parking charge that was not clear when booking, and room can be a bit noisy as close to services and lorry park.

Clean, friendly, good bed, great shower. Good value for money

Good location for a visit to RHS Hyde Hall, very friendly and helpful staff. Loved the fact that hot breakfast was served to table and cooked to order.
Only disappointment was having to pay for parking when only premier inn customers were likely to use the car park.

Dirty and shabby in all communal areas. Rooms tired with dirty carpets and smelly bathroom. Nice white towels though. Not enough staff to respond to customers though they were pleasant when you got their attention. Restaurant dirty, breakfast fair.

For £388 for 3 nights I expected more positives than negatives!
Positives - Location, Shower power and bed.
Negatives - so hot! A good fan provided but full of thick dust so caused us to do nothing but sneeze! 2 nights we had to sleep with window open but then was disturbed noise outside in the car park.
Rooms very run down and in serious need of an update. Our room smelled like hospital. Was tidy but nowhere near clean. Ive provided photos, not sure if they are preparing for Halloween or if they just dont dust? It was radio 2 in the park at Chelmsford when we stayed, im thinking maybe we had a room that hadnt been used in a very long time? Still no excuse.
On check out, no staff present to ask how our stay was. Very poor customer service! Service has gone down at Premier inns unfortunately

Hotel was very clean. All the Staff so helpful and friendly. Especially the receptionist on Sunday 7th Sep. When we returned after a long day she couldn't have done enough to check us in and get us a drink. Brilliant nights sleep, breakfast was delicious. Definitely recommend.

Haizel is amazing! Very friendly and has good customer service. She made my stay a good experince and is an asset to the company! #payrise! 😊
#chelmsford, springfield

Stated 2.nights with for work.purposes.
Very clean and comfortable
The room was good air condition didn't work but a great fan in the room
Lovely staff
Definitely stay here again

The service was good. However the room was horribly humid, smelt damp and the sockets were useless for our electricals.

Good