Premier Inn Braintree - A120

Booked in an extra night with the app but got the dates incorrect but Amanda was fantastic and managed to swap things around and got everything in order for me.

Stayed here the night of our wedding as it wqs convenient and most of our guests were also staying. We arrived back to our room with a hand written card and wine from the manager Carolyn. The room was also decorated with petals which was lovely. The room was clean and tidy and great value for money which made it even better. Every staff member we came across was helpful and lovely. We was made a fuss of in the morning but everyone which made our stay even better and our guests. Lots or tea and coffee in the room was a bonus!

I often stay here when visiting family nearby the staff are always friendly and helpful and my last stay was no different. Clean and comfortable room and lovely staff I will be visiting again soon with my partner, we wouldn't stay any where else.

Non existent customer services, busy receptionist not paying attention to arriving guests and handing key card without any explanation about facilities and timings. Meal was too expensive for the offered quality. Breakfast doesn't worth extra payment for continental label. Rusty bathroom stands with permanent dirt marks within tub.I wouldn't recommend anyone to stay for 95per night with below average facilities.

Not being allowed to check in only 6 minutes early is poor. Wifi was shocking for 2025. A powerful shower sprays water everywhere - have a glass panel instead of a curtain, and then no mould would grow as it was.

Max on the desk was a joy to deal with, staff shortages led to rooms not being ready at check in time . He was helpful and willing to enjoy a bit of banter . Good job Max

Amanda T so wonderful and friendly.
Went above and beyond, so grateful.
Even got a good book for a donation to wonderful charity

A very kind receptionist named Amanda made us a coffee and looked after us. This really kind and nice gesture really good a long way. Thank you so much

A good hotel on the main A120. It was clean and welcoming. The meals were also good. The parking facilities are also good and there is a petrol station adjacent.

We were booked to stay in this hotel as a big group spread out over a few rooms. We were all arriving at different times, me and my husband arrived at 2:15pm, we were told our room was ready but we would have to pay £15 to check in 45 minutes early, so we decided to go and wait in the pub/restaurant next door as we felt that was a lot of money for the sake of 45 minutes. Then other members of our group arrived at 2:56pm and they were told that they would have to wait 4 minutes to check in even though their rooms were ready. At 3:10pm me and my husband walked over to check in and the queue to check in was going out of the door, the whole process seemed very slow as the queue was barely moving, there was only one lady checking everyone in. I understand that these early check in rules are probably the same with all Premier Inns, but considering how busy this hotel was and that there was only one person on reception, the poor lady seemed rushed off her feet, whereas if we could have checked in gradually it would have helped her out massively and it would have made the process so much quicker for the guests.

The hotel itself was fine, it wasn't anything special but the room was spacious and the bed was comfy.

Hotel was very tired. Badly needs a refurbishment. Cleaning needs attention. Only minimum staff. Brewer's fayre also minimum staff . One member of staff taking drinks and food orders. Queue unbelievable at times.

Although reception lady was very helpful and smiley the room and condition of the premises was very shabby. Holes in the carpet, peeling paint, lights not working, generally felt dirty and old. Very expensive for such an old tatty room.

Brilliant customer service all staff cleaners and receptionists were very kind, friendly and approachable we had a 2 year old with us and they were brilliant with her stored her milk in the fridge and also heated up for her for bed time. Very chatty on the front desk always welcoming with a smile and a chat kept asking how the stay was going. Went above beyond without having air con offered us a frozen towel and also ice poles to cool us down 110% be coming back great work !!

The room we were allocated had no air conditioning and the room was very hot. Advertised was ice towels and ice pops and when I went to get these for me and my family I was given one towel for all four of use. We stayed at this hotel because it was close to the airport and so that we could all have a relatively good night sleep before travel. Well this didn’t happen for any of us due to humidity of the room

This is probably the worst Premier Inn we have stayed in. The place was so tired, not the best in terms of cleanliness, the corridors and stairwells had not been vacuumed at all during out stay which was clear from the debris on the carpets. My partner removed the spare pillow from the pillow bag on top of the wardrobe to find something sticky folded into the ironed pressed pillow cover. It was like someone had blown their nose (or worse!) into the pillow and placed it into the bag. The breakfast in the adjoining Brewers Fayre wasn't the best either. Constantly waiting and queuing for more food to be brought to the pass and again the place wasn't the cleanest. Not good for the price of breakfast at £65.00. Also surprised there was no lift to the first floor.

Clean tidy and quiet hotel, pleasant staff well stocked buffet breakfast with air con in the restaurant/bar area
Room was very warm but a fan was supplied car parking was free but remember to put in registration plate on arrival

The room was clean but basic. No air conditioning but a fan was provided. Had to pay £15 early arrival fee even though the room was ready and we were only an hour early. No lift in this building which meant lugging baggage up flights of stairs. The bathroom really needs a non slip bath mat. Both my friend and I nearly slipped either in the bath or on the floor getting out. The breakfast the next morning was adequate but the restaurant itself felt tired and not very clean. All in all it did the job but I have stayed in better Premier Inn's in the past.

Cannot fault the staff they were lovely friendly and really helpful and made our stay. The hotel itself could do with a revamp even if it’s just to install air con. We’ve stayed at a couple of premier inn’s in Essex and it’s always sweltering when we do. The room was clean and the shower was good, also plenty of tea and coffee. The breakfast at the neighbouring establishment was ok. Probably not worth the price charged if I’m honest. But as I said the staff made our stay, they were all extremely helpful and nice.

Lovely friendly hotel. Customer service excellent. Thank you Bridie and Charlie for all your help with ironing board, extra tea and coffee and your lovely friendliness. Would come again.

The customer service makes this place a very enjoyable stay.
The manager, Caz I believe, excellent to talk to, can’t do enough for you.
Rooms very clean and well made.
Have recommended this place purely because of the welcoming of the happy staff.
Happy staff makes a stay much better