Premier Inn Manchester - Sale

Stayed here 24/11/2025. On arrival we were greeted by Sarah on reception, she made us feel very welcome, very professional, friendly and has a quality that makes you feel you're a special guest. The room was very clean and everything expected at Premier inn. Breakfast the next morning was excellent, the chap serving us was great. We will definitely stay here again.

I stay in many Premier Inns due to travelling for work regularly but I have to say the customer service received by this one was excellent. Leon who worked the bar/restaurant is a credit. So polite, helpful and an absolute joy to chat too. He stood out and deserves to be recognised for his hard work. Will definitely return.

Stayed for one night, lady on reception lovely and welcoming.
Went to the restaurant/pub side, met Leon.
What an absolute pleasure he made our dinner time, great service, attentive and just an absolute Gem, feel there will be a lot of people/companies wanting to steal him!
Thank you for pushing me to eat that ice cream! X

Leon was great for service and overall experience, overall the hotel was up to good standard with the food and cleanliness.

Room, food etc all good, and as I would have expected, breakfast lovely. What made the difference was the staff. Everyone was really good. Friendly but not in your face. I would like to single out Leon for recognition (Breakfast Service). He was so polite, friendly, attentive enough and professional. Not just with me, I listened to his interactions with all the guests. I made a point of feeding this back directly to him at the time ( as I feel that people should hear when they do a good job) but I hope his line managers are taking note.
(please turn the heating up in the restaurant area and keep the condiments stocked, otherwise great).

Location is very good customer service was good not much help needed bedroom really comfy the room was very warm on a winters night .

Check-In & Room: Check-in took slightly longer than expected, with a 5-minute wait for a staff member to arrive at the desk. The room itself was clean and met expectations.
​The Adjoining Restaurant (Major Issue): The restaurant, which serves both breakfast and evening meals, was a significant let-down. It desperately needs a full revamp; the environment was poor with worn, dirty carpets, sticky tables, and old furniture. To make matters worse, the dining area was freezing cold due to a complete lack of heating. The food was acceptable, but given the high price point, I would strongly recommend guests dine elsewhere. The restaurant also lacked any atmosphere, and the single visible staff member was observed doubling up as both the Receptionist and the bar attendant.
​Breakfast: Breakfast itself was decent. While the cooked option must be ordered (not self-service) and was lovely, the continental area needed attention. The coffee machine was broken, and the yogurt was presented unappetizingly in a single large bowl rather than individual pots.
​Staff: Despite the operational issues, the three staff members I encountered were absolutely amazing and very helpful. Their positive attitude and excellent service were the highlight of my stay."

Room was lovely and clean, dinner was also amazing, special shout out to Leon and his amazing service, was extremely friendly all evening, kept on checking if everything was alright. He is real asset to this hotel.

The hotel facilities were fine, pretty much like any other Premier Inn. However, the receptionist didn't ask me for my car registration or inform me that I needed to register it at checking. 10 days later I received a demand for a £100 parking fine from the company that manages the carpark.
I did eventually manage to successfully appeal this after a lot of phone calls to various people, but this should never of happened in the first place. They advertise this hotel as having free parking and they should inform you about the need to register your vehicle when checking in.

A lovely friendly premier inn. Friendly staff and very clean and comfortable rooms. Free parking.
Great breakfast next door in the restaurant, lovely staff. Simon in particular, attentive, friendly and helpful.

Have not stayed here for a few years and was pleased to find it just as comfortable and friendly as it used to be. The room was very clean and quiet, with a nice comfy bed and big bathroom and lovely hot shower. In the bar in the evening we had exceptional and attentive service from Leon, and in the morning Simon worked non stop with the breakfast and his cheerful banter, couldn't do enough for everyone despite being rushed off his feet. Breakfast was delicious. Would definitely stay here next time we are in the area.

Great service from Leon. He was lone working and ran the whole restaurant delivering great attentive service. He’s a credit to you. Great communication skills and really friendly. He recommended things on the new menu. He kept on top of all of the tables. Well done Leon 👍

First time we have stayed in this hotel. On arrival the outside did look tired and needs painting. Went in to reception and the staff are friendly and very helpful.
Our room was on ground floor and was very clean and tidy. Always a good sleep in these beds.
Breakfast was amazing and the lad that showed us to our table was really helpful and happy.
We had a great stay at this hotel and would go back again next year.

Terrible bed, terrible room. Get an AirBnB.
Double bed was two very worn mattresses put together. Bed sheets that did not fit the bed, they were smaller than the mattress! A fan going off all the time and the only way to turn off was to turn the fuse off that controls the lights!! Intermittent pump sounding off every couple of minutes.
Ended up driving home after two hours of this.

Simon in the restaurant was brilliant, so friendly and kind, running the breakfast on his own on a busy Sunday morning after the football. Made you feel really welcome, give this man a pay rise!

Usual premier inn but old building so in ground floor rooms every footstep above can be heard. Baby elephants walking up and down from 6 am.
Reception told us we had to book breakfast and only time slot available was 9 am. Also told we couldn't bring in guests.
The restaurant manager told us neither were true. Obviously no joined up message from hotel to restaurant even though both are run by premier inn.
We have regularly stayed here for past 16 years and it's the first time we received such poor service

The staff were exceptionally helpful & friendly both in the hotel & restaurant. The room was clean, comfortable and the right temperature. The quality of food in the restaurant was good, albeit a little bit tired but that didn’t cause any problems. Big shout out to Simon behind the bar on Saturday night and Leon who was on breakfast duty. Both went above & beyond to make our stay great

Recpetion lady was lovely and helpful, Room was fine. Bar/restaurant next door (mersey farm) is terrible. The guy behind the bar is very rude. Unfortunately i can't find mersey farm on trip advisor otherwise this review would be for them

We arrived late at the hotel but found it clean, comfortable and a large bedroom. Just what we needed after a day of travelling and flying.

Have just enjoyed a fabulous breakfast. Thanks must go to the chef but also the waiter Leon was extremely efficient and friendly. It was a joy to talk with him. Thanks Leon for your hospitality and infectious smile 😊

Simon was lovely and helpful. The best bar man! Would definitely recommend this hotel...clean rooms. The food was very good too.