Premier Inn Runcorn

Lovely people, clean and well run hotel. Breakfast was okay and staff were also great. I would thoroughly recommend. Atmosphere was good.

Lovely room. Staff very nice. Would definitely recommend a visit in the future. Very cheap too. Good across the road too.

brilliant reception staff, clean hotel and rooms, beds are very comfy, never had an issue out of all the times i’ve stayed here

Nice clean room, lovely reception staff where very helpful
Good value for price, nice breakfast. Bathroom nice and clean

Excellent stay. Great reception staff, really helpful. Food was delicious and quick to serve. Bar staff was also very good

Stayed for business as I do regularly with premier inns and unfortunately this place is going down hill and I will not be staying again , rooms are shabby , dirty and staff uninterested the restaurant next door needs closing come on premier in sort your self out what has happened

I had a very wonderful time. The service was amazing and the rooms were super clean and the food was great. The staff members were very helpful and with a smile

Amy sicily and Emma brilliant very helpful can't do enough for you i have been staying for some time and they never fail to help with everything always have a warm welcome

Excellent stay. Great location with plenty of parking. The on site Beefeater was excellent value with great food. Bedrooms and showers up tot he usual standard. Rooms very quiet considering proximity to the M56. Staff very friendly and helpful.

I have been staying at this premier inn for many years during the build and break of Creamfields Festival. This year I found myself needing to stay for a longer period of around 9 days. The two wonderful ladies on the reception, Amy and Emma could not have been more helpful to me during my stay if they tried. Their customer service was truly outstanding and their friendly demeanour really made my stay away from home for such a long time much more pleasant. Big thanks to them in particular.

Only thing positive about this place were the staff, car parking and location for Chester Zoo!
Arrived at hotel to be told that breakfast had been cancelled due to a maintenance issue which they were aware of earlier in the day but didn't bother getting in touch to offer an alternative or a refund to allow guests to book elsewhere.
As we were travelling with 2 young children this hotel was specifically booked as it was the nearest to our destination that offered breakfast! Had the hotel not offered breakfast we wouldn't have booked it!
The room was hot and humid as they don't have air-conditioning. Beds were far to soft to the point of being uncomfortable! Carpets were grubby, and in the public areas badly worn. In fact the whole place is crying out for a refurbishment. All round cleanliness could be improved too.
All things considered we won't be staying here again and urge anyone thinking of doing so to think long and hard before booking as there are better choices nearby. For us it was by far the worst Premier Inn we've ever stayed in!

Room 14 was stinking of mouldy smell
Was so hot even with windows. Open couldn't not have fan on as was making mouldy smell. Worse! I am now ill with chest infection due to breathing in this and spending g the night here even thoe I wore a face mask all night because of the smell

Sadly, this hotel really needs an air con upgrade.

For balance, it was easy to check in and get to the room. Plenty of parking and no other issues.

Warmth was a big problem. The room was really warm. No air con means having the window open and a fan in the room.
The hotel next to the motorway so with the window open, its really noisy.

Unfortunately, it was really difficult to sleep due to the heat..having to leave the fan on overnight and window open meant too noisy and too hot.

The place is in desperate need of air con retro fit.

No staff around at reception to complain to so we left early morning.

The blonde on reception I think her name was Emma. was very friendly and polite nothing was to much to ask especially when we arrived late an were trying to find food that late.i would definitely stay there again if I’m ever back up that way!

The windows didn’t open in the room and the air conditioning wasn’t working properly
so the room was very stuffy.The curtains had holes in them so in the morning light was shining through them and breakfast was a mess from getting told they didn’t have a table when half of them were empty to waiting ages to order and receive the food.

Staff were very friendly and professional, nothing was too much for them, rooms were cleaned to perfection couldn’t ask for any more would definitely recommend and stay here again

Does exactly what you need for a pit stop - clean, convenient, comfy beds, decent breakfast. Room was warm with no air con, but you can't have everything!

Thick dust on skirting in room, damage to skirting in bathroom - all very off putting. Paid for a meal deal but was charged full price for the dinner. Family room had no AC so had to open window, very loud all night as room was right next to a 6 lane motorway. Overall, disappointing, expected much better from a Premier Inn

Reception staff were lovely.
The young lady on reception was dealing with another guest but as soon as they were free they welcomed me to the hotel.
The room was lovely. It had been a hot day but the room was nice and cool.
Everywhere was spotless.

We stayed for 3 nights. On arrival we were told the parking tablet in reception was not working and to give them the vehicle registration and they would register for us.

I now have 3 parking tickets @ £100 each!

Not expected and something we will bear in mind if we stay again