Premier Inn Leicester - Forest East

What a kind and attentive waitress. I was never left wanting or without a smile. I would most definitely come back for another stay.

On arrival after a very tiring drive, Julie was a breath of fresh air with a great welcoming smile.
Lovely reception and a perfectly poured pint
Just the ticket. Thanks Julie !!

Julie is wonderful. She is so warm and welcoming and made the stay memorable for our party. Julie’s the best! food and rooms were great. Even though the wifi was pants the staff made up for it

Great service , lovely friendly ladies behind the bar and reception , very attentive and made us feel very welcome, food was great , one of the best hotels for service I’ve encountered , Julie is a star x

Had a lovely stay. The waitress at the breakfast and dinner were very kind and helpful. The bed was very comfortable and the room had everything we needed. Julie was a very kind waitress and helped us with everything we needed. She was very kind and funny, while also being professional. The atmosphere was great. Check in and Check out was very smooth. The food was very tasty and breakfast was no fuss, we all enjoyed the stay will definitely be coming back soon and staying again. I definitely recommend this Premier Inn to everyone who is visiting the area.

Stayed one night visiting family east check room was clean .
Had breakfast the next morning . Big shout out to Julie for checking us and making sure everything was ok and making us laugh

Used the hotel as a stopover while travelling in the area and glad we chose this one as the welcome and then the service was brilliant.
Great warm room and lovely food in the restaurant

Staff are friendly and welcoming, very handy location with easy parking. Unfortunately let down by the tired and worn facilities.

The hotel is in need of massive repairs, the beds were ao hard, even my 9 year old who weighs next to nothing could feel no support from her mattress. There was an internal door which slammed consistently throughout the night. The bathroom had black mold and shower pressure was so poor. We waiting ages to be checked in and met the most blunt receptionist and when we checked out, no one was around despite pressing the bell, still no one came. We also got to witness two breakfast waitresses have a fight, all in ear shot of my two round children including their swearing. Never again!! We go back to a Travelodge.

Great 4 night stay for us. The staff were very welcoming and always polite and friendly. The room was very clean and had all that we needed in it. Hairdryer in the room, kettle, good sized tv and help yourself to extra milk. All that we needed. Restaurant and bar right next to the hotel was very handy.
Would recommend staying here and will do again next time we are in Leicester

2nd time staying here whilst visiting our daughter at Leicester uni. Friendly staff. Rooms all clean beds really comfy. Easy check in. Breakfast choice really good a little expensive but it is eat as much as you want. Would recommend this hotel and definitely stay again

Very polite staff and helpful staff and the staff is very lovely I would recommend the beds are very comfortable and the rooms are clean

I visit Leicester a few times throughout the year and stop over at the LFE Premier Inn everytime. Always a pleasant, friendly and helpful service. Especially Daniel! Thank you

This particular Premier inn is well situated, looks very appealing, free car park, quick check in by friendly efficient staff, room well appointed room, which was clean and fresh

A clean hotel with comfortable surroundings and excellent parking, easy to find and well looked after, the only improvement would have been air conditioning in the room as it was stuffy overnight

This is our second stay at this hotel as we enjoyed the first time around when we have been visiting the Supercar Fest nearby. Staff are friendly and nothing is too much trouble. Breakfast each morning is cooked to order and is delicious. We had an evening meal and this was lovely and good value for money. Beds are comfortable and room was very clean. We stayed three nights and my son wanted to stay more.

Worst hotel ever! Even worse customer service from the company. The hotel has no A/C it was 29 degree in the family room at night. It wasn’t not this outside! The company is penny pinching and has stopped using the a/c that is clearly in the room. When a complain was made as my children could not sleep they hide behind the small print on the “good night guarantee”. They should have accepted it was a bad hotel - end of. Conditions were terrible - end of. A refund or credit note should be offered. It was not. Do not use this hotel or the chain as you will be disappointed.

Never had an uncomfortable stay in a Premier Inn until now. The heat in the room was unbearable. They have got rid of their air conditioning, yet the windows can still only be opened a tiny amount. There were 4 of us staying in one room with one inefficient fan, and it was 29 degrees in the room. The receptionist tried to get us a fan but none were available, he said that they had ordered 60 more fans but had not arrived yet. Apparently some rooms had two fans and the receptionist would have moved us but all rooms were full. I don’t know if this meant our room (125) was especially hot. Anyway, a terrible night’s sleep, so uncomfortable and no chance of a refund as apparently the Good Night Guarantee is not affected by lack of air conditioning! Thanks to the receptionist who tried his best.

Got here late after a long drive from south coast,the kitchen was closed when I got here,but jas and James the chef one duty put together a real nice curry and pudding for me .very nice very much appreciated

The rooms were clean, comfortable, and spacious. We had two adjoining rooms which we'd requested. The hotel were extremely helpful, providing leakproof sheets for a potty training toddler.
The restaurant was lovely, food delicious and not expensive.
Breakfast was plentiful, and well cooked. The fact both youngsters ate for free was an unexpected bonus.
The wait staff were extremely helpful and made us all very welcome.