Premier Inn Newcastle - Holystone

Premier Inn is always a quality experience. This one is perfectly placed to visit family. After a 6/7 hour drive a room with an assured night’s sleep is very welcome. The shower was outstanding - spacious, easy controls and up to heat immediately.

Lovely, super friendly staff, both in reception and the breakfast room. excellent value for money, everything you could possibly want or need. Room was spotless, breakfast absolutely fantastic, cooked to perfection by a lovely friendly lady. Reception staff were so helpful, letting us know nice places to visit.
Will definitely be staying again and would recommend to all.

Brilliant room really clean staff were all very nice and helpful. Would recommend and stay again. Friendly and kind throughout our stay.

I stayed two nights, waiting for a hospital procedure. I had an excellent night’s sleep in 129 as it looks onto the quiet car park at the back. Everything was as you’d expect, cleanliness, all facilities, hot shower.

For my evening meal I took the 17 minute walk across the roundabout to Sambuca Braise Station, which serves beautiful pizza, pasta, steak. So don’t let the pub being closed out you off staying here because the good at SBS is superb.

Room was clean, spacious and a very quiet spot. Good for getting into Newcastle city centre. Staff were very friendly and reception is staffed 24/7 which is reassuring when travelling alone.

Do not have the breakfast as it was nothing more than a bun fight. Half the food was not available and I was virtually sitting on the lady next to me. No booking system so everyone arrived at the same time. It was awful and stressful. Definitely not worth the money

Friendly welcome and room as you expect from a Premier Inn. The breakfast was very good and the staff once again very friendly. Would happily stay here again.

We booked 2 nights at this hotel for the Great North Run. The location is perfect, a 10 minute walk to the metro station so no need to take your car into Newcastle.

The staff had went above and beyond for the guests who were running, lovely motivational posters all over the place and a great wee snack area that you could just help yourself.

Sharon and her team were outstanding throughout our stay, always a warm greeting and nothing was too much trouble.

The hotel itself was very clean and its you could see the staff took pride it their work.

This is a perfect base for visiting Newcastle. Thank you to all at Premier Inn Holystone for making our weekend memorable.

We knew the restaurant was being refurbished so accepted breakfast would be a limited selection and complementary but it was really poor, not helped by the off-hand staff attitude. By 7.15, a key part of the limited supply had gone when barely any premier inn breakfasts normally even open before 7.30 on a Sunday! Staff just didn't put any effort in to do the best for their guests. This is a site well out of town so certainly no local corner shops and cafes.

Bathroom damp and smelly as well. The hotel is showing its age.

Had a relaxing, quiet stay and the staff were friendly and very helpful. The room was clean and the beds were very comfortable? It was a very hot day and the staff made sure we had plenty of cold water

Very friendly staff, good rooms which are very clean.
Breakfast is cooked to order and table service which was very good. Only downside is lack of phone/WiFi in the area.

Food area closed food provided outside agency and they where changing hands. A4 list provided to show what they did not have. Maybe add chef to that list as everything served below luke warm.

The staff were really friendly and helpful and the room was nice.
The big let down for us was there being no air conditioning in the room, the temperature was so hot we had 2 fans on all the time we were in the room. As we were ground floor the window only opened slightly and didn't make any difference. During the day we kept the blackout curtains closed to keep out the sun and heat but again this made no difference. The corridors were nice and cool but when you walked into our room it was like stepping off a plane abroad, the heat hit you.

The breakfast is great and really good value. I would strongly advise against the evening meal, the food is poor and very overpriced even when paying as a meal deal, definitely eat elsewhere.

An excellent Premier Inn, clean, comfortable rooms, good strong shower, clean and maintained public areas and helpful reception team. Special shout out to Tyler on reception for being extra helpful and friendly. Would recommend. Hopefully I will be back in the future.

staff, food, parking & location suits us so well, always get the room we want when booking as got 2 kids under 2 they provide 2 cots and everything we need. great restaraunt and parking and quiet location. 8th time we think so far with many more planned visits to come.

The staff were fantastic! So helpful, friendly and fun. We happened to mention that we were visiting family as it was my husband and his twin Sister’s 70th birthday. When we got back to our room later that night there was a card and box of chocolates waiting for my husband! What a lovely, thoughtful thing to do!
We had a lovely room that suited us nicely.
The reception staff that we met were Pauline ( what a lovely lady) Elliot and an another young man whose name escapes me - sorry but they were all fantastic! Thank you so much!

Was a good all round experience and excellent pub next door,everyone knew there job and everything went smoothly,room was comfy and great value for money.

Great stay excellent friendly staff used the dinner breakfast was really good value.comfy quiet room good dining facilities

Good standard premier inn experience, comfy and clean, lovely reception staff but unfortunately we stayed on one of the hottest days of the year and the room had no air conditioning and due to the window barely opening, it was roasting and we did not sleep well - it reached 30 degrees on the thermostat and only increased overnight, even with the mechanical fan on.

Positives - Lovely staff, nice clean rooms, comfy bed, a lovely beer garden, lots of free parking and close to Whitley Bay without being nearly as expensive.

Negatives - Food at the restaurant was really really poor, cooked in very old oil and neither well presented nor enjoyable. We mentioned this on leaving and they just said they'd mention it to the kitchen staff. Bedroom would have benefitted from aircon or a fan, heater on bedroom wall seemed dirty and rusty. .