Premier Inn North Shields - Ferry Terminal

Michelle and Susan were amazing and really helpful!, room was clean tidy and they helped me with any queries I had!
Would come again

We were attending a wedding in the Cathedral in Newcastle. The city centre is expensive and noisy so we chose this location for VFM, and closeness to the Metro. We saved car parking and taxi fares. On Sunday morning we went to King Edwards Bay. Stunning.
We had dinner and 2 breakfasts in the restaurant. Welcoming and friendly.

Clean room, friendly staff, great value.

Really pleased with our recent stay. Everything was spotlessly clean and the staff were very friendly and helpful. Would definitely recommend.

Very good customer service, they even made a discount for me and I'm grateful for that. Every time when I'm at the hole they are helpful.

Tried this Premier Inn for the first time before our flight the next day. It's a 25 minute drive to Newcastle airport.
On arrival on a Saturday evening it was very dark with all the car park lighting out - hopefully they've got it fixed now as it wasn't very welcoming. The hotel itself was the usual good PI standard, warm and comfortable with pleasant staff on the desk.
Visited the adjacent Brewers Fayre for dinner and breakfast which was fine, with particular mention to all the cheery, helpful and welcoming staff at breakfast - great customer service (Sunday 12 Oct).

Travelled to North shields with my Dad to visit Friends, stayed here from 9th to 14th (Room 19). This was an accessible room, ideal for my dad in a wheelchair.
The location was perfect to walk into town, but coming back took longer (probably due to weaving back and forth on the pavement). The staff were great....especially the ones that replaced my room card 4 times or so. The room was clean (not so much so when we left, but I'll blame my dad for that), quiet in fact...we didn't hear any noise (apart from Dad's snoring, he's getting the blame for that as well), comfortable, and the price was what we expected, good value for the week.
We are returning for another week, near the end of April, and was toying with a Travelodge.....Nah....Just kidding. They don't have staff as nice as the one's we had
.
See you soon xx
The Devine's

Always a lovely stay here staff are extremely welcoming and friendly I love coming to Newcastle and stay at this lovely hotel every time a big thank you to all the staff from my family for making our stays so wonderful 🥰🥰🥰🥰

Location fantastic for DFDS ferry terminal, easy to get everywhere else, hotel was clean and rooms quiet, which was lovely.

I have stayed at the Premier Inn in North Shields a number of times while working nearby, and it has always been a great experience.

The hotel is clean, tidy, and very well kept. The staff are consistently friendly and welcoming, which makes checking in and out completely hassle-free. It really is a reliable place to put my head down for a few days and get a good night’s rest.

It may be a basic hotel, but it delivers exactly what you need: comfort, convenience, and a warm welcome. I will happily keep coming back whenever I am in the area.

Stayed at this hotel while up here for a wedding. The hotel was very clean and reception very welcoming. Restaurant next door for meals from breakfast to evening meals. Would definitely recommend staying here if you’re in the area.

We had to rearrange our booking at short notice due to illness. Liam at the hotel was really helpful in amending our booking.

Not as good as our last visit but there was a lot of work going on. Had problems with wi-fi. Carpet outside our room needed a good clean. Nevertheless we enjoyed our stay. The location is great. Good food in the restaurant next door, and there is plenty of free parking. Would be happy to stay there again.

I stayed two nights at this hotel while visiting the North East. There is plenty of parking space and it is free. The outside of the hotel looks a tad tired as does the reception area however the staff are very welcoming and helpful and the room was extremely comfortable and very clean with pure white bedding and fluffy white towels.
Excellent value and a good nights sleep guaranteed.
Breakfast next door was plentiful and also excellent value.
Try the caffe it is amazing!!

Our room 127 was so hot we had difficulty sleeping even with no coverings on us. The window only opened by 2 inches so we could not get any cooler air from outside. There was no air conditioning unit and the fan provided only re-circulated the very hot air.
I discovered the following morning that the rooms that did not face across to the outlet shopping centre were much cooler.

Very good experience
From booking in to booking out
The meal at the restaurant was very good -Greeting, Service was very good. Clearing plates etc as soon as required without being asked.

Everything about this hotel was great. Cleanliness is alway the same whichever of their hotels you stay at. The only down side was that our room was opposite the main road to the ferry terminals and traffic ran most of the night. When guests stay there in the future I would suggest that they ask for a room on the other side of the hotel.

Then you get the odd idiot that has been out drinking until late and decide to continue their loud conversations walking down the corridors leading to their rooms.

Food next door in the Brewers Fayre was really good and their breakfast was perfect

We have visited here several times, always a great place to stay. We were there to attend a family funeral, location was very good.
Staff friendly and helpful, as usual, a special mention for Nicola, who have advice on taxis and restaurants.
These hotels give you everything you need, and you know what to expect. We stayed in one of the older rooms, so the temperature was ok for us.
Thank you, see you next time!

I stay at premier inns very often all over the U.K. I had seen that some of the rooms were of the old style and some had been refurbished so I emailed the hotel to ask for a new room. The reception staff were great and emailed back saying I had been allocated a new style room on the top floor.

I arrived on the Saturday to a warm day outside 23 degrees (by no way heatwave temperature at that point in time in the north east). Just a pleasant warm day outside with a breeze and showers .The lady behind reception was lovely and said there was a fan in the room. She checked us in quickly and I cannot fault the reception staff at this hotel who were very friendly. I got to the room and it was 26 degrees so I went back downstairs. The lady apologised and offered one of the last few second fans they had. That evening was not a comfortable experience but luckily we were going out.

After seeing friends we arrived back to the room and the temperature has risen to 29 degrees with two fans on full. We had a terrible nights sleep. In fact barely got an hours sleep. We were soaking through with the temperature of the room and started to feel nauseous with the heat. By midnight the temperature was at 30 degrees in the room. It remained at this level until we checked out earlier than we wanted to as we just could not handle it any more. On our way out the lady that cleans the room said it was terrible and even though the corridors seem to be air conditioned ( as they were very cool) the rooms are not. She agreed it was too hot to stay in the room.

I rang customer services today to make a complaint. I was told as the rooms aren’t air conditioned there is nothing they can do. I was offered no compensation or refund for what was a truely horrible experience. Premier inn should not be putting people in these rooms. Air conditioning needs installing asap. To put guests in a 30 degree room and have them pay full price for it only to say sorry but nothing we can offer you is a disgrace. It was a total health hazard.

I am very dissapointed in premier inn customer service regarding this and they have not out the customer first in this instance. I stay at this brand many many times a year but will be reconsidering after the customer service I received today over the phone with head office.

Once again this is no reflection on the reception staff who did all they could with what they had.

Very quiet clean hotel. Very handy for the ferry and Brewers Fayre next door. Lovely helpful staff, especially hotel manager, Fiona, who looked after our helmets. Stayed at lots of Premier Inns. Definitely one of the best. Free safe parking.