Premier Inn Newcastle Under Lyme

Extremely helpful on reception, Bridget is a credit to your company, very polite and welcoming nothing too difficult.

I stay at several Premier Inn hotels around the country for work and am always treated like a valued customer. The staff at Newcastle under Lyme though are the best of all of them. I stayed there this week and had to add an extra night. The website is not a lot of help but Bridget sorted the invoice receipts, even offering to bring them to me while I had breakfast. That is over and above what is usual. The staff at the Brewers Fayre next door are also just as friendly and helpful and the best of all of the adjoined pubs too.

Saturday 4th October 2025 after visiting Victoria Mill Antiques Centre. we drove to Chesterton in Newcastle Under Lyme to go to a Premier Inn where we are staying overnight.

The Premier Inn was set on an industrial estate with ‘The Redwood’ a Brewers Fayre restaurant attached to it. We parked our car and entered within and we given a very nice welcome by the receptionist.

We were given a very nice large comfortable bedroom (Room No: 5), with a very comfortable bed and pristine clean bathroom, with only one bath towel and one hand towel for two people, and lots of hot water. My husband and I unpacked our things and had a cup of coffee and tea and relaxed before my husband showered and then we went for our included evening meal.

Afterwards, we returned back to our lovely quite room, where we both had a tea and coffee and then we snuggled up in our really comfortable bed and had a good night’s sleep.

I had yet another great stay at this hotel staff are brilliant I did have one issue my bathroom fan wasn’t working I popped to reception and within 10 minutes a lovely lad called matthew knocked on my door came in fixed the issue ( it wasn’t turned on ) asked if everything else was ok within the room itself which it was a very professional and politely young gentleman

All the staff were wonderful and extremely helpful.
A staff member called Emma very kindly left treats and Galaxy hot chocolate sachets in our room when she heard me say that my son Jack was feeling poorly.

Another Premier Inn that is the perfect combination of good value for money, clean and with a proper family room with separate beds for the kids (not a sofa bed that 2 kids are supposed to share!!) .

I wanted to give a special mention to Angi on reception. When we arrived we were assigned a room which had had an assistance dog stay in it previously. We asked Angi if it was possible to move since our youngest is severely allergic to dogs and in spite of the fact the hotel was fully booked Angi managed to shuffle bookings around and make up a bed in an alternative room for our stay. Plenty of staff simply would not have bothered. It is this type of service which keeps us coming back to Premier Inn. Thank you.

Delightful overnight stay,helpful staff ,hotel clean and room very good.breakfast had a good variety to choose from and the full English breakfast was tasty
Only downside is the tiny slip road off the main road,we missed it first time and had to go on up to roundabout back down then up again,

I stayed here for a long stint, must say it was an incredibly spacious room lots of plugs dotted around making charging easier. Incredibly friendly and attentive staff at reception too.

I work away from home and spend a great deal of time staying in the Premier Inn in Newcastle Under Lyme. The staff are extremely courteous and will go that extra mile to make you feel appreciated as a guest. They make the stay a more palatable experience

When I come to Newcastle-under-Lyme I always stay at this premier inn, the staff are fantastic . Nothing is to much trouble, Alex, Tom, Brigett and the rest of the staff are so friendly, The room is spotless,

I booked 2 twin rooms but also needed ground floor for moblity. Tom phoned me the night before to confirm and ensure we were accommodated properly. He was on shift to greet ys when we arrived and couldn't be more helpful.Thanks for looking out for us Tom

Like so many other guests the hotel is good but service for dinner and breakfast is terrible.
Forget the meal deal as they will not supply the desert and the breakfast which is not warm is on very cold plate. Never again will I stay with Premier Inn

Great value and comfortable mattress as always with premier inn. Reception was helpful. Breakfast was provided by a connected Brewers Fayre and the same as always and good value with children.

Easy drive to Alton towers (about 40 mins on a Sunday morning with no traffic but windy country roads)

For some reason WiFi was the worst we've had in any premier inn but mobile data reception was good. We came on a particularly warm evening and there was no air con but there was a desk fan. Make sure to type in your license plate correctly at reception as it's anpr controlled parking. Nothing walkable to nearby if you're hoping to go out for a stroll and a drink/ bite to eat. A few fast food places within 5 mins drive and Deliveroo/ Uber can deliver plus the Brewers Fayre next door if you fancy it.

Overall I'd strongly recommend for a comfortable, clean, quiet and cheap stay for Alton towers.

Lovely hotel and very friendly staff. Very warm welcome. Even helped us out when we forgot a phone charger by lending us one. Thank you.

We stayed at Premier Inn Stoke on Friday 22nd after travelling 3 and a half hours from Wiltshire very late at night. Sadly, we were visiting because my nan was in hospital in her final days, and we needed somewhere close by in case I had to get to her quickly. The hotel was only about 7 minutes away, which was such a comfort.

When we arrived around 11pm, our online booking hadn’t shown up on their system, which was stressful given the circumstances. But the lady on the front desk was absolutely incredible – so kind, understanding, and helpful. She calmly explained everything, helped us sort out a new booking on the spot, and made sure we were okay. Her compassion and professionalism really stood out and made a very difficult time much easier to handle.

I can’t thank her enough for her kindness that night. The hotel itself was clean, comfortable, and exactly what we needed, but the service we received made all the difference. I would definitely recommend this Premier Inn to anyone.

We have stayed at this hotel a number of time, however this was the worst stay to date. Due to the high temperature in the room making it very uncomfortable to sleep . We requested a fan for the room as it does not have air con and the window is limited in its opening and very little afresh air is able to enter. The receptionist offered us a sheet or ice water, neither would be enough to cool the room as she informed us that all the fans were out.

This has to be one of the worst premier Inn hotels I have stayed in. I never check out reviews as I have never had a problem with any of the hotels but this one was different. The cleanliness of the room was not very good, there was a patch on the ceiling of damp, a stain on the carpet where somebody had been sick or spilt something. When we went to get into bed the sheets were all creased and had fluff and hairs on which indicated they were not clean. We slept on top of the duvet. Sorry to say this was not to premier in standard.

Good stay with good staff. Credit to Bridget at reception especially. Polite, well mannered and warming.
Little mixup on my side of booking. But all sorted by Bridget.
Also shout out to manager who sorted extra again the following morning.
Not my first stay and but def won’t be last as will be stopping again here when we are up here.

29• in the room. Far too hot to function and fan had limited impact. Air con clearly switched off to save money. Would not recommend in hot weather.

Lovely welcome, but unable to get a wink of sleep on the 2nd of our two nights and no staff on reception to complain to. We left feeling exhausted and had to stop twice on our journey to avoid falling asleep. Now I need to spend time trying to find out how to claim on their "Good Night Guarantee". As a regular Premier Inn customer I am extremely disappointed and will think twice about using them again or trying a competitor.