Premier Inn Derby West

For a Premier in level hotel, this is the best we have stayed in. Staff are brilliant and really care about your satisfaction and have a true passion about their hotel.
Its been recently refurbished with the dining area, friendly, comfortable. Very welcoming. Good slelection of nice food for a value evening meal and a great all you can eat breakfast.

Some rooms have been refurbishes, more being done. Those that have, the one wee had, are clean, and comfortable for sleeping.

The best premier inn we have stayed in and beats meany higher star hotels on quality and service we have stayed at.

Will be booking again when in the area for short over night stays

Noise from loads of teenagers messing about until gone 11pm,then woke up by builders unloading lorries and banging around.

Comfy bed ,but couldn't get to sleep until after 11pm due to a coach load of teenagers messing about and banging around,with only a small handful of adults that obviously had no control. Even though there should be a adult with teenagers under 18. Most were allowed with ONLY teenagers in a room alone.should of been turned away,due to the so called rules of premier inn??then workmen unloading and reverse bleepers going off just after 7am next to ground floor room 20 ,setting up for the day.

Stayed last night. Staff were amazing and the food was delicious. Room was spotlessly clean. Well done everyone. 10/10 to you all

Room was lovely but staff are amazing kathrine the manager sean staff member lyn staff member didn't get more names but I cannot fault them caring understanding and very very helpful 😀

My experience was excellent stay was comfortable with friendly staff, clean rooms, and delicious food — highly recommend!

The food was cooked exemplary. Thank you tina . All the staff were friendly and helpful. Will be coming back . Booking out at 12 a bonus

PI Derby West for me punched above its weight compared to other reviews. On arriving, the receptionist and duty manager were having a fag and gossip in the entry area – not a good look. But they were both helpful and friendly. My room was on the ground floor near the entrance and it was modern and to the usual Premier Inn high standard. The wash hand basin didn’t drain away – from the flowback, I guess a previous occupant had used it to wash their hair. I mentioned this to the front desk, who got it moving for one use until it blocked again. Otherwise, the room was very nice and quiet. The free wifi is perhaps a little slower than other PIs.

The old hulking Beefeater next door is closed and being earmarked for repurposing as a McDonalds by December; instead 6 rooms have been converted in a “Social” restaurant, which is modern, bright, tastefully furnished (eg smart patterned bowls rather than the usual plain white ones), if a little cramped and less chilled than the Beefeater breakfast areas. Breakfast was excellent as always, albeit they had unfortunately run out of bananas and the eggs were very undercooked on the first attempt; there was a permanent queue for the one small underpowered coffee machine.

As for the PI reception team, at various times I saw them cooking breakfasts, hosting in the Social, doing room maintenance and cleaning/checking rooms. Whether this was multi-tasking, or amazing teamwork, there is no doubt that these committed individuals are going well beyond the job description to keep the PI Derby West show on the road.

Staffed were available when needed and helpful, also friendly. The hotel was clean and tidy, comfortable beds. We couldn't of asked for anything more from this experience, made our stay relaxing which we wanted.

Great hotel room was clean and spacious
Good was great
Staff were friendly and helpful
Needs more disabled wet rooms and blue badge spaces

Super handy for the hospital with good parking. The bed was really comfortable and the breakfast was decent. Outstanding staff which is pleasant surprise.

Myself and family were looked after by Catherine, Sean, Stu, Hannah and Becca, who went above and beyond to make our trip special. Catherine and Sean treated our boy as a V.I.P and thank you again for your kind Gifts. We will definitely be back - food was great, stay was great and staff were great!!

Excellent stay after what was a really busy weekend. Checked in promptly by a very competent receptionist and ensured we had the whole spiel. There’s never enough hand towels or tea bag’s at premiers either but couldn’t fault staff

Staff rushed off their feet, bedroom has dents in walls. The shower was going hot and cold. It’s the only premier Inn that I felt the level of cleanliness was lacking.

Booked a one night stay visiting family in derby , always stayed here before and always had good room with value for money, not this time , we booked a room not realising they now have two levels a standard room and a king size room , we had the standard room thinking this was the only type of room on offer.
It was really poor, small, standard bed not even King size , pillows like rocks , TV so small be more suited to a caravan than a hotel room, barely enough space to move, a terrible experience .
Funny thing is had we known about two tiers of room we would have gone for the better room .
A dreadful experience and as regular travellers to see my family in Derby I will not be going back there again, for £127 per night I expect more, a lot more !
Be warned as they don’t make it clear when you’re booking they’ll put you in whatever rooms they have free

More
Date of stay:
August 2025

Incredible stay and wanted to thank in particular your front reception staff as they were all excellent. From the moment we checked in we were well looked after and made to feel safe. Something that is rare to find in this day and age. Bar was nice for a beer too.

Always a comfortable sleep at the hotel sheets are very nice pillows are very comfortable staff are always welcoming and friendly helpful x

Try and avoid get getting room 102 the windows are in the roof you have no view and your options at night are to hear the wind through the window or the window rattling which is why i left a day early

The breakfast was the best I’ve had at a Premier Inn in a long time! The staff went above and beyond, it was such a thoughtful gesture to leave us all little keyrings with the message “When your legs get tired, run with your heart” to inspire us for our athletics competition. It really made the morning feel special and set a positive tone for the day. Thank you!

Comfortable bed, staff friendly but evening food poor and over priced. Breakfast better. TV old and not working, did report it .
Construction work outside makes entrance not appealing
No room air conditioning which on a hot day not good , just have a free standing fan, which blow hot air around room .