Premier Inn Newcastle - Washington

Room very clean

Have stayed there several times. Excellent location, superb beds and staff. Highly recommended it!

I got bitten what I think was bed bugs during my stay. Tried to get in contact with the hotel after my visit to hear if they have had problems, but almost impossible so I gave up in the end.

Just off a main road the hotel is near the railway station and bus stops. It's just a very short walk to the small historic town. Double glazing ensures the rooms and public areas are quiet. This Premier Inn has a very large car park with ample ample parking available. The hotel offers the full range of rooms promoted by Premier and our room was very clean and comfortable. A popular Beefeater Restaurant adjoins the hotel and provides a good breakfast, specific lunchtime menu and full 'all round' family evening dining menu. Alternatively the town offers a selection of cafes, pubs and restaurants. We use this hotel to visit family and friends as it's easier to invite them to join us for breakfast, lunch or dinner there than for us to try and visit them individually. It works very well. Very satisfied with Premier and Beefeater.

We have visited the Premier Inn at Warwick several times and found it satisfactory, unfortunately the last time we were there it was horrendous, very little food, hardly any staff, the place was cold. Fortunately our room was clean which was a good point. Will we be visiting again not until there are big changes.

We arrived at 9pm after a 5hr car journey , the room stunk of urine, and the bed sheet was stained and wet , with several long black human hairs in the bed.
We immeadiatley contacted the lady on reception who came to look and we asked for another room , which she said they couldnt offer as they were full.
We wouldnt have left a pet in that room never mind a guest.
We found a best western hotel at chigwell and stayed there .
When we asked for a refund 2 days later by email they had provided they firstly claimed we checked out the following day , then after 9 days investigating they have offered 41pound refund from 110 pound paid .
The staff at this hotel are not honest to their own people and the crap they have made up is ridiculous , claiming they offered to clean room and sheets ,when they told us nobody was available as it was late at night and a weekend.

Very nice clean premier inn just recently been revamped
Staff very friendly and helpful
Manageress Natalie very helpful and informative

Premier Inn hotels are always excellent value for money, rooms always very comfortable, amenities good, friendly staff, great service

My visit to the Premier Inn, Warwick. Over whelmed with kindness!!!!
I stayed there for two nights to enable me to visit my sister in Warwick hospital, I travelled by train on Saturday 22nd November. I was booked in by a very cheerful and efficent lady, whom I discovered later to be called Emma.
On Sunday I went to breakfast where I met Kayleigh, again very efficient, cheery and helpful.After my meal I asked Kayleigh if she would be able to get me a taxi to get to the hospital, and became quite upset as my sister was very ill. She was so kind and caring.
In the evening on my return I met Emma again, Kayleigh had informed her of my situation and she was just as kind and caring, and said if I needed to talk to her just buzz reception I had hugs from both and kind words.
On each occasion I saw them they were amazing. Kayleigh again sorted taxis, for hospital and on Monday 24th to get to the railway station
As I was just about ready to leave Kayleigh gave me more hugs, also a box of chocolates, an envelope containing a card with lovely words from them both, thinking of me at this difficult time. on opening the card a beautiful gold coloured butterfly fell out. They would not have known, but I love butterflies and have lots of items with them on.
This was way beyond anything I could have expected and made a very traumatic time so much easier than it would have been. In spite of the reason for being in Warwick, I enjoyed my time in the hotel. I must not forget to mention Daniel, who I met at dinner on Sunday evening, he was very efficient and pleasant. My little butterfly is now in a tiny frame, and that is something I will treasure.
Even after all I have written, words can't really express how much the love and kindness from two people, who didn't know me meaans to me.
T hank you from the bottom of my heart, I won't ever forget you.
Pamela Rhoades

Stayed here overnight due to work commitments. Women who welcomed me was so lovely and let me check in a little early, which was lovely as a lone woman traveler, it was cold outside and i didnt know the area. Room was clean and quiet. Bed was really comfortable. The breakfast was in The Swan bar/restaurant next door and it is lovely.

Honestly I've never come across such a helpful member of staff. I was explaining to Jane at reception that the carpet in my room felt slightly bristley when I walked across it to get into bed. She offered to arrange for someone to come and comb it all back down and then steam it so it was soft on my bare feet. I turned the offer down as I was so looking forward to just climbing into my luxurious bed that felt like it was being held up by a hundred cherubs and had a mattress made out of sumptuous eider down and cotton wall wrapped in a coating of relaxing silk happiness. It made me feel like I was slipping into paradise as I closed my eyes and drifted away.
Jane stated that she was pleased I had enjoyed my previous nights sleep and again reiterated her offer to have the carpet serviced and asked if there was anything else I needed. She even said that there was a special service for guests like me where some men in white coats come and collect me and take me away for an extended holiday 😂😂.

All joking aside. A cracking hotel and Jane was super helpful

Always a warm welcome at the Premier Inn from Allison on Reception...who helped us with a booking for another family member which we needed to clarify, and from Vulcan in the Beefeater Restaurant

Great stay room very clean and big! Not sure ive had a room that big before. Young girl on reception blonde curly hair sorry didn't get her name she was really helpful got me an iron and board, booked breakfast and gave me restaurant times but I was meeting friends. Quiet hotel

A lovely modern Premier Inn. Clean, well organised with lovely staff. Great for a visit to Newcastle if you want to stay close but not pay the prices of hotels in the centre on a football day. A quiet location despite being close the the A1. The rooms were very clean and even had USB sockets in room which you still don't get in some of the older Premier Inns- helpful if you have forgotten your adapter...

I went to book a room for my guest at 3:00 AM as I couldn’t book online. The staff member on duty first quoted me an exorbitant price. I agreed to pay as my guest desperately needed to sleep after a long journey. He proceeded to ask unnecessary questions, including demanding both of our IDs.
I explained that I was not the guest staying and that my guest would be the one paying. When I questioned why he needed my ID since I was not staying, he refused the booking, stating that I was being difficult. He was very rude throughout the entire interaction. I will never be booking with premier inn

Welcomed by a great hotel desk person named Teressa. Friendly helpful and efficient.

The information teressa had was brilliant.

The reception area was tidy and well presented.

The room was fab, overall my whole experience was top dollar.

Great stay in Warwick service good and clean hotel. Would stay here again very nice indeed. Breakfast good and plenty of food

Excellent service from Emma on reception 😊 many thanks
Sorting out a small parking issue
The breakfast was delicious 😋😊

Very brief overnight stay.

Good to have a small bar for a quick drink before bed .

Room clean, bed very comfortable .

Total standout ? The staff .

The guy in the bar was friendly and helpful but totally eclipsed by the receptionist who was bright, cheerful and willing to help.

As we left this morning , she remembered th conversation from last night - with a warm smile

Lovely and friendly reception from Jane! Thank you so much… you so helpful and knowledgeable about the area. A great way to start the weekend.