Premier Inn Peterborough - Ferry Meadows

Our 16th night in various different premier inns this year. A few times, we have checked in an hour or so early with no issue. Today we had two rooms booked, we tried to check in 40 mins before 3pm and were told one room is ready which was fine as we just wanted to drop our luggage and go off to the function we were attending. However, in order to do that we were told it would cost us a £15 early check in fee. We refused that and went back at 3pm. After the 6 people in front of us had checked in, we were told that one room was ready [no surprise there] but the second one wasn’t . So please can I have my £15 back for the room not being available at check in time ???? No of course not…..I realise that. Premier inn you have become the ryanair version of the hotel world……. Rip people off at every opportunity. Having used your hotels for years, we will now no longer be using them at all and will switch to the Hilton group.

On top of all that, this hotel is dated, the carpets are worn, the rooms grubby , bathrooms shabby and the outside areas very dirty.

Good hotel. Rooms are nice, spacious, and comfortable bed. Bathroom good too. Our room had a lovely view of the golf course. Hotel layout is a bit odd so you could have a fair bit of a walk and quite a few steps to your room, so if this is an issue definitely let the hotel know before you arrive so they can allocate you a room closer to the reception. Rooms do not have air conditioning, but the windows do open ever so slightly, and they preemptively provided a fan. There’s a golf course, tap room, and a Beefeater on site too. Car parking available, make sure to log into the car park iPad in the reception. Overall, stay was fantastic. 1 star lost due to weird interaction I had with staff member on reception. Asked reception to have my room serviced as I was staying more than one night, as directed by signage, but said there was no need to replace the towels. The lady behind the desk just responded “well what do you want them to do then?” Thought it was not only a bit of a rude response, but also just a bit awkward that I then needed to explain how to service a room. Other than that though, good!

Will from reception was really helpful, always had my room cleaned with fresh towels when I requested it. Was always professional and polite and willing to help.

The location was perfect for our needs. Water & ice available on arrival and check in was easy with a polite, professional receptionist. Room was ok, the hotel is a little tired. Bed really comfy and water lovely and hot. Tea/coffee provided in the room with extras in reception. Receptionist on leaving however, was rude and unhelpful, may need more training. Price was reasonable but, the meal deal is very deceiving. We paid £27.99 each for dinner and breakfast. Our first night we were presented with an additional bill of £53.46 as not menu of the items on the menu are included in the deal. This was not explained to us, for example, I ordered chicken & ribs, that come with a £2.50 surcharge. You are allocated £14 for food and £3 for a drink, anything priced over this has a surcharge. Obviously we were expecting to pay for extra drinks, the deal comes with one, but not additional costs for food. Breakfast is buffet style so no problems there. Having said all this, our second evening we had everything explained clearly and were even given an additional menu with all the ‘extra’ prices on. She deserves recognition for her service skills. Unfortunately the staff do not wear name badges and the receipt only says ‘Brooke S’. In addition to her professionalism, the on duty manager, after hearing of our experience the night before, treated us very fairly with regards the the extra bill for that night.

Fantastic stay, great service from Karen on reception and Sue helped us! Thanks very much! We'll definitely be back!
Great nights sleep! Bar/restaurant next door!

Very clean room good bathroom friendly staff and good breakfast we stay again it was nice to walk to ferry meadows we booking again soon Kind regards Kathryn saunders

We stayed in Ferry Meadows Premier Inn for one night and found it to be ideal. The room was spotless, apparently having been cleaned by Dawn, a member of the housekeeping team. It had the level of comfort that we have come to expect in a Premier Inn, with most importantly, a comfortable bed! The member of staff who checked us in, Rafaela, was very friendly and most helpful. Altogether a very pleasant short stay, and as it is ideally situated for visiting our son and his family, who do not have a large enough house to accommodate us, I'm sure we will be back!

Clean tidy nice staff, parking all ok, nice location
Comfortable bed, clean facilities
Food nice, pleasant surroundings

Dean was super helpful and dealt with me very courteously. The room was as you would expect from a Premier Inn. Clean, tidy, and everything one needs. Breakfast looks good too, can't wait. Will definitely stay again whenever I am in Peterborough.

We had a problem with noise from a customer early in the morning. We wanted to move but the hotel was full. We had the delight of meeting Karen at reception. She gave us exceptional service. Karen was unable to move us but was sympathetic to us. Karen offered us a box of chocs to say sorry then whilst we were out wrote a lovely note. With the note was a pair of ear plugs and free breakfast. What a star! Well done Karen we shall return again.

The Hotel was great for the Price and more importantly the staff were fantastic. I’d like to personally thank the lady on Reception Karen she was amazing and couldn’t do enough for us and also had a superb knowledge of the area, a personal thank you from us. Very clean and tidy good value.

A lovely clean room although a bit warm in the night but they did put a fan in the room which helped
A prompt and welcoming service at check in.

Karen on reception was very helpful and friendly. She seemed very knowledgeable about the area. We enjoyed our time in Peterborough.

THE WORST place we have ever stayed in England. Staff could not care less. Cost for quite possibly the smallest room of any premier inn we’ve been in (with no air conditioning and not much in the way of sound proofing) was £207 per night!!!! You could stay at a spa hotel with a pool for that! This is a very old looking hotel which isn’t even worth £100 per night. The only redeeming aspect of this place is the location close to ferry meadows park which is beautiful. Would definitely NOT recommend the hotel.

Despite my reservations about being on the ground floor by the carpark with the window open I had a good sleep. The fan provided was not used as too noisy.The room was clean but the woodwork needed some tlc. Dawn on reception was very helpful as despite arriving after check in time my room wasn't ready.

Clean and convenient accommodations with an excellent breakfast. The staff was exceptionally nice and attentive, making the stay even more enjoyable

We have stayed in many Premier Inns but this has been the poorest and yet the most expensive.The whole hotel is very tired. It had no lift and we had to go to the Beefeater next door for breakfast. It has no Premier Plus rooms which we had enjoyed at Ipswich North and Cambridge the previous two nights for less money .

Rafaela the receptionist is very helpful and makes the stay effortless. There is free parking and the rooms serve a purpose and have everything you need.

Clean, tidy, comfortable room. Nice view over the golf course. Peaceful nights sleep. Plenty of car parking spaces on site. We enjoyed very good evening meals at Beefeater restaurant next door.

The staff are always helpful and friendly and try to accommodate any request with a smile on their face being a regular customer they try and put me on the ground floor as I prefer this.
Rafaela always remembers us when we stay and is always ready to help