Premier Inn Sunbury - Kempton Park

La chambre impeccable mais dommage de ne pas avoir le choix entre douche ou baignoire...avons 75 ans et n allons plus dans une baignoire, trop dangereux....

Stopped here for one night to go to the Empire Theatre which is literally just across the road. Room was clean and warm and staff on check-in were lovely and friendly. The car park for the hotel is not owned by the hotel and is located directly behind it. As you drive past the front of the hotel from the south take the immediate left turn. It isn't that big so if you arrive late you may need to find another such as Riverside or the Bridges. There is a code to get a slightly reduced rate just inside the door of the hotel - this reduces it to £17 for 24 hours which is more than some places but no more than elsewhere in the other car parks for overnight stay - it is what it is, and it is very close to the hotel entrance. I didn't stop for breakfast or meals so can't comment on them. There was a stand of tea, coffee etc in the foyer so you could collect more if you needed which is alway useful. Would happily stay here again if I am visiting the Empire of The Stadium of Light (which you can see from some of the windows!) Good value hotel and excellent location.

Very good. And no complaints so far! Well done Premier inn. All the staff are helpful,pleasant and friendly. The location is good and very busy. The rooms are very comfortable. Atmosphere is pleasant.

Nice experience helpfull staff good location clean tidy room good cheap parking no issues super close to lots of shops x

I stayed in the Sunderland one, no receptionist at 4pm so used the machine to check in. Found my room, opened the door to the smell of vomit. It was freezing, I turned the heating up to 28 and went out for 4 hours. Came back at midnight, room was still freezing and honking, stayed awake shivering til I finally dropped off to sleep at 4am. Checked out in the morning, and again, no staff anywhere to be seen. Hard to justify the premium cost.

I had one night in room 325. The room is hotel standard in its plan. Everything you would need for one night save for a room safe maybe.
I went out in the evening to a football game and settled down straight afterwards.
I just couldn't get comfortable in the bed on my own. I found the duvet way too heavy, and hot. The pillows though were the worst. Very thin and quite hard. Uncomfortably so. Around 3am I discovered that the TV played radio channels. I switched on and this helped me to drift off to sleep. I woke at 5am too hot so decided to shower and dress and have breakfast and then catch an early train home.
Breakfast was standard but OK. I didn't touch the hot food.
Staff at check in were super. I left my phone charger in the room and it was returned to me after I sent a prepaid envelope. Thank you.
The hotel is well positioned for the town.
I would return if I found myself here again but would request a sheet as cover for the bed.

Great stay, Friendly staff, comfortable room and good breakfast. Convenient location and as a solo traveller it felt very safe.

One to avoid, hard to get into and get around especially if you are disabled in a wheelchair. Breakfast was awful, looked like it was hours old. Like rubber eggs, was glad to leave. Very old fashioned decor, made you feel sad.

Nice place.

The staff were very friendly and extremely busy .
The hotel seemed tired and run down.
The room was vey dated but clean the pillows smelt and we asked for replacements but they did not seem fresh smelt very musty.
The restaurant and bar was very busy.
The staff were so organised and helpful.
The seating area in the restaurant… the coverings in the seating was split at more than one table and the foam from the seating was spilling out and looked unsightly.

Nice cosy hotel, very comfortable bed, food in the Wessy was spot on too. No issues at all, would use again if in the area:)

Stayed for two nights on the 4th floor. Very friendly staff. The room and bathroom were spacious and clean. Excellent mattress, pillows, and duvet. You could request cleaning before noon. Large plasma TV. Kettle, coffee, and tea were provided. A varied and delicious breakfast buffet. A generous checkout time, until noon. You could store your suitcases in a locked room accessible only to staff. No noise from the hallway. Ideal location near the center and highways.

Excellent service! Many thanks to the team for a warm and friendly welcome. Special thanks to Markis and Tracey for helping out with my forgotten items.
I also appreciate the support from the kitchen staff.

Served on diner stinky meat like defrosted day before, on disgusting dirty plate. Avoid to eat in this restaurant at all cost.

La camera era in buone condizioni ma sopratutto lo staff è stato gentilissimo

We always stay at Premier Inn Kempton Park when we go to visit family. The staff are lovely & always welcome us back. The food is hot & tasty. The rooms are spotless & beds really comfy. We will be back.

Ideally located for Sunderland Empire and the Fire Station. Friendly staff and comfortable rooms. Have stayed here many times and will be back again soon.

The experience of staying at Sunderland Premier Inn was a pleasant and positive one. The staff were friendly and helpful throughout our stay. The rooms were clean and smelt fresh and there was an ample supply of towers etc for each of our 2 rooms booked. Considering the hotel was near the city centre there was no noise experienced during our 2 night stay. We only had breakfast during our stay but that was always hot and freshly cooked, and we experienced no issues with the food and they catered for my wife's wheat intolerance very well.

Great location, clean and comfortable. I was in Sunderland for an engagement party and for a football match the following day, so staying right in the centre was perfect.

We have just stayed here for 6 nights .we had a lovely time , room big and spacious , clean with everything you need , comfy bed .If we needed any more towels we just asked at reception and they were provided .Extra tea ,coffee ,little milks etc always available in reception on a stand .Staff were all friendly, welcoming and very helpful .It is a great base to explore the area .Plenty of free parking available .we have stayed in lots of Premier Inns all over the country so we know what we are talking about .We would definitely stay here again .we had room 22 on the ground floor .