Premier Inn Sunbury - Kempton Park

La chambre impeccable mais dommage de ne pas avoir le choix entre douche ou baignoire...avons 75 ans et n allons plus dans une baignoire, trop dangereux....

Very good. And no complaints so far! Well done Premier inn. All the staff are helpful,pleasant and friendly. The location is good and very busy. The rooms are very comfortable. Atmosphere is pleasant.

Nice experience helpfull staff good location clean tidy room good cheap parking no issues super close to lots of shops x

One to avoid, hard to get into and get around especially if you are disabled in a wheelchair. Breakfast was awful, looked like it was hours old. Like rubber eggs, was glad to leave. Very old fashioned decor, made you feel sad.

Nice place.

La camera era in buone condizioni ma sopratutto lo staff è stato gentilissimo

We always stay at Premier Inn Kempton Park when we go to visit family. The staff are lovely & always welcome us back. The food is hot & tasty. The rooms are spotless & beds really comfy. We will be back.

What a surprising hotel tucked away off the busy main road. We booked here as we were visiting an attraction nearby and firstly the parking was exceptional. It was a multi storey attached to the hotel and with their code it was only £7 for 24 hours which is a very good rate. Checking in took about thirty seconds and we were soon in our room which was large and clean. It’s an older hotel but everywhere was spotless and the bed super comfy. We had an excellent nights sleep and despite being on a busy road the double glazing was so good that you couldn’t hear anything. We used the bar which was always staffed unlike a lot of other Premier Inns we’ve visited near London and we had a comfortable evening. We didn’t eat but the food did look good and I heard compliments from some diners. I’d definitely recommend this one and we’ll be using it again

Overall experience of the room was what you expect from the Premier Inn Hotels. Nothing to complain about.
The restaurant was not up to the expected standards. The service was very slow, an hour to take an order, let alone get your food. The food was sub-par and nothing terrible, but nothing exciting either. Been to far better restaurants attached to Premier Inn's before.
The carpark was VERY tight. Perfect location and seemed very secure.

The hotels probably one of the most run down premier inns we’ve stayed in,clean but ready for a refurb.Reception staff were nice enough.Breakfast was just as you would expect.We ate in the evening and it was awful!Food wasn’t overly warm after waiting over an hour for it to arrive then they got one of our orders wrong and redid this which took another 20 minutes!Manager blamed me for not ordering correctly in the first place even though the waiter that originally took the order read it back to me!

Not what I expected.
Room was outdated and warm even with air con on, carpet looked like it had been brushed not hoovered. Toilet paper holder had not been replenished, had to ask for more after blowing my nose.
The room was dated.
The majority of the staff were friendly, Duty Manager, female, on day of arrival was polite but very fierce not approachable. Duty Manager next day, a gent, was lovely, kind and friendly.
Not my usual chain of hotels I stay with, unfortunately will not return

Friendly staff, tho tgey seem to be understaffed especially in the restaurant in the evening
The waitress was kept rather busy there seemed to be only rwo on duty.
They were both very pleasant tho they were busy
The only thing we are a bit disappointed with us the parking situation we stayed 3 nights and it cost us 40 odd pound.
And maneuvering inthe car park is very tight.
Only for the parking situation and cost we will try to avoid this particular hotel. I must add tgat on the morning of the last day my daughter overheard the reception telling someone that there's a reduced rate. No one mentioned this to us. Even tho they asked had we paid which we had but at the machine in the car park. So for the high cost of parking we will avoid. A shame because all staff were lovely.

My family and I love Premier Inn, as you always know what you get with your stay (A clean room, comfortable beds, a good location, kind staff & great breakfast).

We have had many overnight stays this year and were looking to keep this one night visit under a core budget. This was not one of the best Premier Inn’s I have stayed in, but it was probably the cheapest (certainly in the area).

The reception staff provided the usual friendly & helpful service, which was excellent.

The location of the hotel, whilst in a central position, was not the nicest. The room was not as clean as other Premier Inn’s and the overall decor was tired.

We did not go for the breakfast as we were leaving early, so could not comment.

A good location for a cheap stay, but it would not be my first choice.

Not my usual choice of budget accommodation but Premier inn does the hope in terms of facilities snd price. What else is there to say about a budget hotel!!!

You know exactly what you are getting from Premier Inn, this location is no different. Good location if visiting Legoland, Chessington or Thorpe. Breakfast is good, gets busy af 9am. Car park is super tight. Rooms for what you are paying are great

the service was atrocious very slow we been sat in restaurant for 30 min before our order was taken we asked if everything on the menu was available whi h we were told it was they then came back to us 25 min later to tell us they were unavailable we waited an hour and are starters still hadn't arrived there was no one seving at the bar so we couldn't even get a drink while we waited so in the e d when we finally flagged down the 1 and only sever we cancelled our order and went else where
when we left in the morning we booked 2 breakfasts which I told them we no longer wanted could I get a refund to which they were rude to us and very unhelpful telling us how we were to get the money refunded

Lovely room though take a proper phone charger as there are no usb sockets.
Parking is very tight in the multi story but i managed and car was secure.

The Premier Inn Kempton Park is a pleasant place to stay. The staff were polite, friendly and helpful. The room was clean and tidy and we had a decent view from our room as we could see Hyperia over at Thorpe park.
Breakfast was good. Only downside is the car park which was tinny and I don't mean not many spots I mean it was hard to manoeuvre in there.

Great stay at this hotel, staff very friendly and professional . Room were clean would recommend as close to Thorpe park

This hotel has to be now by far the worst in the Premier chain.

I really don’t understand that it used to be the best hotel. Me and my family had been staying there for years sometimes twice a year. However, it has gone so far downhill that Premier Inn should really just sell the hotel. It is such a shame to see what’s happened to this hotel. There is barely any staff now we were there three nights this time me and my family and even the coffee machine in the restaurant wasn’t working. You had to use little Nescafe sachets which was absolutely disgusting. If you want your room cleaning you have to ask, I never saw any housekeeping staff whatsoever for the whole three days that I was there.
You get one hand towel, and a medium towel in your bathroom now? My brother’s room sleeps three people, and even he only got one hand towel and one medium towel? Where is the logic in this and don’t give me eco friendly nonsense .