Premier Inn Southampton West

The reception staff Shaan and Gareth were very welcoming and helpful throughout my stay. Thank you very much for a welcoming stay.

Great location a few min walk from airport with great transport links. The room was a good size and comfortable. There were extra pillows, a vending machine, parking, and luggage storage. Check in is at 3pm, and we were able to check in at 2:30, and check out is 12pm, leaving time for a lie in.

Conveniently places for access to city centre. Staff were all very helpful, especially Sara. She could not do enough to ensure our stay was the best.

Hotel was okay but let down by it's facilities. TV didn't work for the 2 nights I was there despite reporting it. I was given a replacement remote control on 2nd night which still didn't turn on the TV.

Very friendly and helpful staff, always a pleasure to stay here , great proximity to the shopping centre and the stadium just nearby also would like to make special mention to Kasia and Denisa the chef superb service but all the staff were excellent

Chaotic check-in. One machine out of order, another would not process the reservation, leaving staff to handle a very long queue, while guests waited in a tatty reception area. On the plus side, the room was OK, and the breakfast excellent.

Excellent value for money. Very friendly and attentive staff especially James and Shelley in the restaurant. Great pre cruise location

Our stay at the Premier Inn was great. The rooms were comfortable, and everything was well looked after. Tahmid gave solid service both in the restaurant and at reception friendly, quick, and helpful throughout our stay.

Raman at reception was very helpful - she went out of her way to help me on various occasions.
The restaurant manager was also very helpful when there were no tables available

I was pleased with this hotel. Excellent service by Kasia. She was professional and very friendly. Breakfast was delicious cooked by Denisa. Highly recommended.

Quality service and staff everything well set up. The staff were very delighted and very helpful. The room was also well organised

Amazing experience down at Premier Inn City centre.

Lovely staff and very clean room 😌

Great value for money and the dinner was excellent - Poppy our server was lovely & attentive.

City centre
Staff were great!
Food was amazing!
Charlene was my server and was spot on and so helpful!
Evertone was so freindly and warm it was a pleasure staying at this Premier inn

We booked in 03/11/2025 and left 09/11/2025. The room was clean but dusty in some areas, the mattress was very stained.
The food has been very nice both for breakfast and evening meal. The downfall fall of the week was the process/service of how the evening meals have been.
On Monday the dessert order was lost so had to re order as well they didn’t have all the items on the menu
Tuesday we booked a table for 18:00 but nobody came to serve us until 19:15
Wednesday our mains order was lost so had to re order after a 45 minute delay
Thursday they forgot my kids order leaving us to wait for his to come and our food was cold
Friday my mains order was wrong (I wanted pizza with 3 toppings but when my order arrived I had different toppings that requested)

I think Saturday was the only day everything seemed to have gone as expected.

My only other complain was on the Sunday morning the fire alarm went off at 06:00, upon speaking to reception I was told it was a false alarm however it went on for 45 minutes.

I would like to mention that Jason our server for the majority of the days had good customer relations, remembered our faces after a couple of nights service. You can definitely tell he is trying to please everybody but possibly too much work for what seems like 1 server. I would recognise him to be an asset to the business.

I would like to compliment Karen I believe her name was (worked on the breakfast side of things), had conversations with us daily, remembered my sons name and played with him(he is 4 years old)

As always the staff in the restaurant especially Jason is so obliging and always goes above and beyond. New menu was a pleasant surprise. Southampton airport Premier Inn is always my go to place for a business trip and never disappoints.

Re-write of my last review which seems to have been removed ?? Possibly due to photos I included of the lorry at 05.56am
Stayed a night at this hotel, Saturday to Sunday. Rudely awoken by a HGV at 5.30am who proceeded to manoeuvre out of carpark with reversing bleeping and shouting to his banksman. This continued for well over 35 mins including the time the driver sat in the lorry warming up his engine.
I sent a complaint to Premier Inn and followed up with a phone call as they failed to reply …… lady on phone at call centre was unhelpful to the point of saying “any disturbance from outside the hotel (even in their own carpark) is NOT A COMPLAINT THEY CAN OR WILL DEAL WITH. The driver and lorry were staying at the hotel….. Quite frankly Premier Inn do not give a damn about a good nights sleep, despite all their adverts on television saying to the contrary. LENNY HENRY WOULD NOT HAVE SLEPT FITFULLY AT THIS HOTEL..
**** Receptionist, Jacqui, was incredibly helpful and very apologetic. Shame the call centre staff couldn’t go to the same Charm School.

Lovely comfortable bed room good size, shower was an attachment in the bath nice hot water and looking out of the window onto the edge of new forest. Just off the M27 very easy to find turn into the Vine inn car park and follow the road round plenty of parking spaces

Great service by Malwina in the premier inn Everything was perfect lovely staff best experience definitely ill be back ❤️

Malwina was welcoming, efficient, and made the whole check-in experience smooth and pleasant.
Great service from start to finish

Malwina was very friendly, helpful and professional, great service at reception. The hotel was nice and clean, couldn’t ask for better stay