Premier Inn Manchester Airport Heald Green

Stayed with my family a few nights ago. The room stunk of must as did the bedding, towels etc. It was really grubby and the hotel in general needs a refresh. I've stayed in lots of premier inns so know what the standard is and this isn't it! Dissapointed

This place is a shambles the room it's self is ok but no heating been told it's not working but did say they would bring heater.there is no cups or tea making facilities but did get some also only hand towels but did get a bath towel when asked pub next door closed till 4 pm and £7.05 pint and only larger on tap but there's a pub 2 mins walk and £4.00 pint the flying horse not bad pub this used to be a really good place to stay but give this place a miss plenty of other hotels around here staff helpful not there fault just poor management all booked on there website £59. on day I came it was only £54 so be aware 👍

Our room had a duvet cover with a hole in it, a blocked sink in the bathroom a the stairwells were particularly dirty. It has a rundown feel about it. The staff (2 very pleasant, friendly and helpful ladies, who were trying to run hotel and restaurant between them) were totally run off their feet.
The restaurant (awaiting refurbishment was cold, unwelcoming and the food mediocre and overpriced )and again the two staff from the hotel tried so hard to provide a friendly service, but on quite a busy Saturday night why only 2 staff.
A very poor Premier Inn experience.

Awful, Dirt and dust everywhere, Tired smelly decor, Stained carpets everywhere, Staff miserable apart from a couple, Food forever being returned to kitchen, Planes overhead every 2 minutes. Avoid.

We stopped here the night before for our flight to Barbados, have to say it was very disappointing, it was absolutely freezing in the dining area and everyone was either sat with a large hoodie, thick jumper or coat on, we stopped for an evening meal and breakfast and with in a minute or so the food was clap cold because of the low temperature in the dining area, I am not exaggerating by saying you needed a think jumper or coat on to dine. We expected a buffet in the morning for breakfast but it was waiter service and we had to wait a while, it wasn't very warm when it came out add to that the temperature in the dining area, well we didn't finish it as the food got so cold so quickly, needless to say we won't be using this one for future reference.

Well located for the airport if flying early, great friendly staff (who were in the Halloween spirit) Rooms a bit dated but clean. Comfy bed and a good start to holiday. Restaurant next door but didn't try.

Hotel is ok although the welcome was a bit cool. Food in the restaurant was not great and the service was worse. Burnt fish and chips, cold burger and a lot of food not available, just waiting for my banoffee cheesecake but there’s no banana ….

Pre airport travel, bedroom looked okay on arrival and we unpacked and went out for a meal. It was only later we noticed the bathroom was a disaster. Would have complained then but we're leaving in 4 hours for a flight and it was too much hassle. Stayed here before and know it's not the best premier inn but this was the worst room we have stayed in. Cheap for a reason.

Ridiculously Convenient location for the NCP airport parking. Bathroom a little tired, bedroom fine. Consistent with what we'd expect from premier Inn. Dinner was alright. Breakfast on point. The lad serving was a superhero. Not sure if we are nameing names but big up I**N. Top notch Premier Inn worker.

This premier Inn is really poor, on arrival the family room we were given did not have beds made for the children and smelt of damp. The window was open which we can only assume was to diminish the smell. The next room we were given also smelt of damp but had two double beds. This hotel really needs an update.

Hotel was ok up until I noticed the toilet was running none stop by the point I noticed at around 9pm I thought i could live with the noise but it kept me awake most of the night I was up for 3am for a flight anyway. When I mentioned to the lady at checkout she never seemed surprised about the issue. This is my first bad experience with premier inn I don't think i will be back at this hotel

Terrible hotel, rooms smell damp carpets filthy and badly needs updated. We did not sleep well due to the stench in both rooms so not well rest for the long flight ahead of us. We will not be back and would not recommend.

Great stay. Warm welcome, very clean room and bathroom comfy beds, fab breakfast and friendly staff.
I would recommend staying here.

We were allocated room 31, which has connecting doors with another room.
On entry the connecting doors were closed with settee placed in front of it, both connecting doors were unlocked, although we had no reason to suspect this.
While in the room two young occupants in the connecting room decided to open the door, push the settee out of the way and try make entry to our room. Fortunately my partner, in a state of undress, heard a noise, shouted and they ceased with an apology then heard from the other room.
On reporting to reception no resolution was offered other than the doors being locked, we were provided with the guest feedback card and the person on reception considered the matter closed. I did not consider this matter closed.
We were not automatically offered a different room and were expected to remain occupying a room my partner could no longer feel safe in. I had to insist on a move and had time/circumstances allocated we would have left the hotel and gone elsewhere.
What might have happened had it been adults making entry to the room?
What if it had been a lone woman and it had been 2am, or it had been young children and someone had entered their room?
The safety / security implications here are huge and you might have thought Premier Inn would want to take immediate action to contact us, however a week on and they have not.
I would think carefully about booking a room with a major hotel chain who don't seem to be able to treat such a basic thing as your safety in a room you're paying for as a priority.

Stayed here for one night prior to flying from Manchester airport. I've got to say for the price I was very impressed. Friendly staff, big room with a comfortable bed and a nice shower. The hotel itself is slightly tired but for the price I will definitely stay here again when flying from the airport.

We have always stayed here when flying from Manchester Airport, unfortunately this could be our last, the price is good but the rooms & bathrooms need updated badly, the restaurant,although its obvious its having work done to it, I found was dark and uninviting, not for us for a while -will go elsewhere until renovated and updated..

Excellent service excellent food - Jo was on hand at all times will recommend and we will be back when travelling to Manchester Airport the next day absolutely perfect :-)

Good hotel for a night's stay, avoid the restaurant, the food and service are shockingly bad, even for a drink it takes you ten minutes to find a member of staff to serve you

Stayed as we were flying from Manchester early doors and needed something local.

Positives. 4 mins on the train from heald green to airport it’s literally on your doorstep.
Reception staff friendly and helpful. Good kebab shop and a Tesco express round the corner.

Cons. Very dated and smelt abit foisty. Couldn’t open the window wide through the night to let some smell out due to cage on the window and also on flight path (expected) which was noisy.

Overall for the price and location would stay again, did what we needed but certainly in need of a refurb.

Also, just to add. They do a good deal on food for evening meal and breakfast especially if staying with kids but we didn’t use it.

I have just come back from a weekend stay and I esten st the restaurant of the hotel on Friday and Saturday night and we we served by jo and she looked after us and also all the staff are very helpful and I will be staying st the heald Green Premier inn again next month