Premier Inn Stafford North - Hurricane

Absolutely wonderful service and experience from start to finish, Jordan was very helpful with my enquiry about charging in the car park. Professional and friendly as well were all the staff. Jasmine, Jayne and Paula. All the team went above and beyond to make sure I had a great experience. I really enjoyed the breakfast and I'd look forward to coming again if I'm up here working.

I need an overnight stop whilst working in the area, I also added an early check in to my room.

I found the hotel easily and also parked easily, loads of spaces and also some electric charging bays (bonus!). I had to wait a while to check in, which was frustrating as I wanted to check in and get some rest before work.

The room itself was typical Premier Inn fare, i.e. roomy, clean and comfortable.

Checking out also took a while, but all in all it was a good stay in a decent Premier Inn.

From reception to kitchen staff were all so friendly, best ever in Premier Inn. Special shout out to Jayne, Lou, Paula, Holly, Gordon, Ash and Will

What astonishingly friendly, courteous staff. From plasters for our grandchild to squeezing us in when we had forgotten to book a meal.

Just perfect ,lovely staff ,easy check in clean room and amazing breakfast amd breakfast staff, so welcoming and nothing too much , especially holly,matty and breakfast lady ,thoroughly enjoyed

There was a mix up with the rooms where we got a 3 bed room but booked a 4 bed room
Breakfast was okay at first but the next morning half of the food wasnt there and barely any staff

Excellent and comfortable stay before a day out at alton towers. Slept very well. Room was clean and plenty towels . Tea and coffee available. Breakfast was very good with plenty choice. Staff were friendly and helpful at checkin.

I had to move in as there was work being done in the flats where I live, I arrived 12th October, there was one seat in the room which was badly marked on the seat so could not use it but that was the only seat in the room so it was very uncomfortable to have to sit on the bed to watch TV.
On the Friday i had to ask reception if we could have some clean towels and the room cleaned as it had not been touched all week, when I arrived back in the Saturday evening the room had not been touched and there was no clean towels either.
I will not stop in another premier inn again as I think this is not good enough.

This was the most expensive premier inn I have ever paid .
It was over £150 a night.
The classic bike show was on at stafford and the location was good however if I had known I was going to stay at faulty towers I would have rather booked elsewhere and traveled further.
The toilet seat was broken and there was no aircon ...the window only opened about 6 inches and most of the staff miserable .
The hotel looked like a building site and the restaurant was shut .
For the inconvenience I was offered a very very poor takeaway breakfast which never arrived the first morning and the second morning it was there but not worth having.
Complained and still waiting for a partial refund of £80

Good sleep and good location, Breakfast good but not replenished when options used,Also Adjoining pub for food in the daytime the shire horse was expensive .

Had a great experience here, did have an issue with the room, but when we approached the friendly staff we were quickly and professionally dealt with, and offered a new room.

All the staff were great, especially on the Tuesday morning, despite being late down to breakfast we were looked after by the wonderful Paula (chef), Jayne, Tash, and Jord. Nothing was too much trouble.

Will definitely stay again.

Thanks!

We always stay at the Hurricane Hotel to break the journey when we come back down from visiting my elderly Mother in Lancashire, so we have stayed a few times now. We often joke that we have to walk miles to our room as it is normally at the far end of the building. Not this time though... We were in room 102 which is on the first floor directly above reception and opposite the door to the lift. So we had constant banging noises from the doors (not loud, just irritating and disturbing) throughout the night (even in the early hours of the morning). This was a disappointment as 99 times out of 100 we always have a great stay at Premier Inns. I shall just remember to ask for a room away from the reception area next time we stay.

The guest(s) in the room above must not have got their allotted steps in for that particular day as they were constantly pacing up and down the room! (Not that the hotel is responsible for this issue.)

Clean and tidy, with welcoming and helpful staff. Plenty of parking though no specialised for motorcycles. Room was spot on, large, well appointed warm, quiet, and clean. Breakfast was well organised and plentiful.

We had a great stay as usual and I wanted to write that the Chef (Will), was fantastic. As I am a plant based eater. Will always ensured that I was well catered for.

So a big thank you !

the friendliest staff team i have ever experienced and it made my teams 3 days stay perfect, they were so professional and helpful a real credit to their organisation - clone the team and put them in hotels throughout the UK as they could all learn from them we wish them all well and will stay there again when we return on our next business trip to the area perfect!!

What a lovely start to my holiday, hotel was clean and well managed and the staff were friendly and helpful.
Breakfast was very tasty, hot and cooked beautifully.
Thanks
Mark

Maryam at the reception Extremely friendly and helpful and really iked the breakfast
It was good overall stay was comfortable

Can not praise the wonderful Maryam enough. Helped this weary traveller out with an IT problem that helped him on his way on a trip from Penzance to Inverness.

Martin was kind and cheerful. Tom gave me an extra fan to cool my room. The room on the ground floor is cooler. Checkin was strictly after 3pm. The building was quiet.

Maryam at the reception was fantastic! She was warm, welcoming, and made a great first impression. Excellent service!