Premier Inn Wigan - M6 J25

No problem with the actual Premier Inn , very comfortable and quiet . I can't say the same for the restaurant next door !
Waited ages for our meals then.got our starters and mains delivered all together ! When I queried this . I was told that's what I had asked for
I did not ,and the starter was cold . My sirloin steak was overcooked when I had asked for medium . Nobody came to the table to ask if our meal was ok . I got up to find the manager who did apologise and only said that they would make sure all was ok at breakfast ! Hard not to do when it is self service ! Will.not be back !

Excellent stay with my son to visit family and friends . Wifi could of been much better, but everything else was great, clean and spotless, staff friendly and helpful, in the hotel and in the eating area. We will be back. One thing I would say is the price of the breakfast could very lower

Great location especially just off the M6 but far enough away not to be effected by motorway traffic. Room was adequate for my needs. But decoration including the carpet is looking tired and could do with renewing very soon.

I really enjoyed my experience at this location the staff for excellent super friendly and accommodating to my needs I would stay there again next time I'm back in the UK

The room was impeccably clean, the staff were genuinely helpful with warm smiles and positive attitudes throughout, and the mattress was absolutely excellent. The shower pressure was spot-on, and the large screen, good quality TV was perfect for unwinding.

However, the broadband situation is scandalous. The free wifi is unbearably slow, and the paid option barely improves things. It's almost unusable during peak times, something I've never experienced even in budget hotels across Asia, Africa, or Australia. In an age where connectivity is essential, failing to meet the UK's legal minimum broadband standards (10 Mbps) is simply unacceptable.

Fix the internet issue and this would be an outstanding stay. As it stands, it's a frustrating compromise between physical comfort and digital connectivity.

Not a great stay.
The bed was very hard and uncomfortable the cleanliness of the room was not great from blankets of cobwebs to hairs in the bathroom. we didn’t have a hot drink the whole stay due to the kettle being dirty. And they don't accommodate for 3 children unless one is a baby and can go in a cot which in previous years we have had the cot put in and my baby wouldn't sleep in it as it had no mattress and was very hard.

Really friendly staff; impressive, clean and comfortable rooms with all the facilities you'd need; very close to where we needed to be (right off the M6 and near Haydock Park). Breakfast times and the food were great too.

The staff at this premier inn go above and beyond to make you feel welcome. Special shout out to Will on reception who took the time to search for post codes for places of interest. Also Tracey, Sarah & Emma were so helpful, nothing was too much trouble. A girl who was on reception the 3rd & 4th of August (can’t remember her name) made us feel so welcome and went out of her way to make our stay as comfortable as possible. Also the staff at the adjoining restaurant were so helpful knowing my wife had a dairy intolerance. The two young lads that were serving (probably students) are a credit to the company. I hope these staff are made aware of the praise they so rightly deserve.

Excellent stay, 10/10. Can't fault this hotel. Every stay I have is fantastic. Staff, rooms cleanliness top class. Special thanks to will, Victoria and Tracey, and all of the housekeeping team

Good 2 night stay, would stay there again. Staff are amazing, nothing too much trouble, friendly and super helpful. Building itself is a little tired looking, but soft closing doors and a fan in the room was much appreciated. Plenty of parking, including disabled spaces. Bathroom a decent size and a great shower. Bed was very comfortable and bedroom functional but clean and lots of cupboard space. Didn't hear any noise at night. Great that replenishments of tea and coffee were readily available all the time from reception - help yourself to them. Small niggles that would make the stay even better - no tooth mugs in the room, therefore had to use the same mugs as for our tea and coffee. No decaf tea or coffee although there was herbal tea options. Towels were not soft, rather hard and scratchy. Breakfast in the next door restaurant was a bit hit n miss, not busy, but food was slow to be replenished and some food was not very hot.

Room was grotty, tired, not clean
I would not stay again. I have cancelled future stay at a different premier inn as a result. Not what I expected. The bed was comfy. Shower hot. But really uncomfortable being in the room. Felt so unclean. I suspect the cleaning staff are under huge pressure to work quickly

Stayed for a couple of nights and was not disappointed. Good location. Just off motorway and easy access to Wigan and then the surrounding area. Rooms were spacious and clean. Breakfast was in pub next door and was excellent. Staff were helpful.

The hotel is a perfect location for business and the approach of staff from check in was exceptional. The team were very knowledgeable about the local area and able to advise on suitable places to visit
I use premier inn frequently and the service from a mid range hotel puts larger chains to shame most often
A great place to stay

Claire and the team went above and beyond to make our stay special.
Had an awful start after arriving late Victoria was lovely checking us in and telling us to leave our bags and run next door to get a drink, only to be told he had shut the bar (10 minutes earlier than advertised)
Victoria was fantastic and tried to find a drink for some of our party.

Will was brilliant on Thursday and going above and beyond for the 81 year old in our party and then on checkout offering to assist with loading the car/taking bags outside.

Finally Claire was amazing throughout our stay. Always time to chat about our day and the surprises we had for the 60th birthday we had during our stay, even arranging a card and beers for the room.

After our disappointment in the pub next door on our arrival night they did redeem themselves with a couple of friendly staff.

Thanks again to Claire, Will and Victoria. From an ex hotel reception manager you don’t have it easy and you are an asset to Premier Inn

Drove down from Scotland to visit family in the area, hotel is a good location to their house. Rooms & beds are always clean & comfortable.
Friendly staff!
I have premier inn pillows & duvet at home, they are so comfy and feels like I'm in my own bed!

Fabulous stay in wigan. Nothing was too much trouble for the staff here. Very friendly welcome and even though yiu automatically don't get a service ( which is explained) when I did request it was done very promptly. Rooms are clean and tidy and like the fact you can open a window. Brewers fayre was a nice little restaurant for my evening meal

Whilst the premier inn itself was fine, clean and tidy and the staff were friendly and helpful this hotel is let down by the Brewers Fayre restaurant next door. The food in the evening was ok but the service was poor, the toilets were a horror story and the place has the atmosphere of a bus depot. As for breakfast I would recommend you give it a miss, the “hot” food was all literally stone cold served on cold plates and the bread was stale. Only one coffee machine meant long queues to get a drink. Well below the usual standard of a Premier inn breakfast and not Premier at all!

Fantastic hotel, service amazing, rooms are 10 out of 10, cleanliness is excellent. Just to name a few staff.. Will, Claire, Tracey, josh, Victoria, thank you to the staff for looking after me and for the excellent service. All of you go above and beyond and go the extra mile to ensure my stay is smooth. Thank you.

Comfortable stay. Very clean with a lovely bed. The highlight of the stay was Victoria the lady on the front desk. She greeted us with a genuine warm welcome, was exceedingly helpful and her face beamed for all to see. She is an asset to Premier Inns and was such a pleasant change from miserable disinterested staff one frequently encounters.

The staff really made this experience! friendly, attentive, happy and knowledgeable. The hotel was immaculately clean. Although every room was full, it was quiet. Excellent sleep!
Good food and friendly service at Brewers Fare, right next door.