Premier Inn Warrington - M6/J21

Room very clean

Very brief overnight stay.

Good to have a small bar for a quick drink before bed .

Room clean, bed very comfortable .

Total standout ? The staff .

The guy in the bar was friendly and helpful but totally eclipsed by the receptionist who was bright, cheerful and willing to help.

As we left this morning , she remembered th conversation from last night - with a warm smile

I couldn’t recommend this hotel anymore!
What a great stay I had at the Warrington premier inn just off the M6 in a great location, all the staff were very friendly and most helpful, a special mention to the cleanliness of the rooms and communal areas.
I will be staying here again for sure.

The Premier Inn at M6/J21 is well located for easy access to Warrington and the surrounding areas. There is adequate parking and the check-in and check-out was easy. The breakfast there is amazing, as always (I have been there earlier too) and it was great to see Anne from the food and beverage team, still there. She's friendly and caring as she always has been. The rooms are clean, with a not a speck of dust or damp. The whole team there was efficient and friendly. Thanks!

We regularly stay at this Premier Inn and its an idea stop-off point. You know what youre getting and its always fine. This time we went for breakfast and it was awful. We went around 8.30am and when we arrived the natural yogurt needed replacing and there was one pancake, one dried up very thick crust of bread and half a dozen crumpets
No pastries, muffins or croissants. They never restocked them and when I asked for a pastry I was told it would take 15 minutes to cook. This isnt acceptable at the busy time of day. The juices all ran out too and were not replenished either.
We certainly wont be having breakfast again.

Great hotel, staff always very helpful and friendly,
My only gripe is the internet is terrible, I tried the upgrade and that wasn’t much better, they seriously need to upgrade the internet

Stayed over here on way to Cornwall.. checked in later in the evening very quick and easy .. had a comfortable night's sleep i do love a premier inn bed ... had a lovely cooked breakfast the next morning which was unlimited for £11 . Very reasonable amount of choice .. staff were lovely am sure the girls name was Kayla she was rushed lf her feet thou she done a great job.. very good price for both of us staying over. Thankyou premier inn

The whole experience was appalling, the lack of staff there was terrible. We arrived around 7ish in evening after long drive to empty reception desk which we waited around 15 mins before someone appeared and the check in lady seem to be busy cleaning rooms from what we could see, she then checked us in where we went to our rooms all the bedroom doors down the corridor where open with dirty laundry in door way and down the corridor, including the room we was checked in to, we proceeded into our room which despite the dirty laundry in door way, it was made and appeared cleaned so as it was late decided to not make fuss but on way to hotel restaurant we let reception know about it and they did apologise but didn’t offer room change or anything they just wanted to run off to see other rooms. We then went in to the bar another long wait to be served a drink we then asked to be seated for dinner which seemed to put lady out serving us like it was inconvenience to her she had to do her job, we got seated with menus and then left alone , the said lady then seated few more other tables ignored the fact she even seated us and walked up and down, we thought she’s on her own we would give her time to come back but some time had pasted us and we watched as she went to seat and serve other tables and we were tired and beyond hungry at this point so we decided to leave and told the other lady from bar we won’t be eating here now as that lady hasn’t even come back to serve us and we been there for nearly 45mins , the bar lady apologised and said she would come serve us and I said no it’s far to late now, so we left and had to drove out of hotel to find some food in area we didn’t know late at night, this really shouldn’t be case after very long drive to this hotel. On coming back to hotel the reception lady apologised from our experience and openly admitted we haven’t had great experience ,so they knew there was issues but the lack of staff here I’m sure it’s daily thing and is the main problem here they all looked like there over worked and not many of them trying to do more than one job role which is unacceptable , we definitely wouldn’t recommend this hotel nor would we return..

Leider war mein Aufenthalt insgesamt enttäuschend. Beim Check-in musste ich über 30 Minuten warten, bis jemand vom Personal an der Rezeption erschien. Das Frühstück war wenig ansprechend, das Zimmer wies Sauberkeitsmängel auf und die Stühle im Restaurant sollten dringend erneuert werden. Insgesamt entspricht die Sauberkeit im Hotel nicht den Erwartungen.

Excellent stay close to the motorway.
As a solo traveller I decided to have my meal in my room this was no issue to the team and they went out their way to accommodate this request.

Welcoming staff very friendly restaurant on site absolutely amazing rooms clean and comfortable right off the motorway perfect for travel

Truly awful customer experience with the least helpful or aware staff ever. Awful. Terrible. Execrable. Horrifying. Unaware. Don’t care. Awful. Awful. Awful.
And there’s no electronic check in.

Lovely clean hotel and welcoming staff.
Stayed here with some friends for Cream fields the staff could not do enough for us.
We had not booked an early check in, but the manager rearranged things and got us in for 11am totally going above and beyond our expectations.
All the staff we came across were so friendly and genuinely welcoming.
There was a free phone near the entrance that connected you to the local taxi firm but the staff was also giving out other numbers just incase they were fully booked.
Will be staying at this one again next year.

Staff friendly and helpful. Beds extremely comfy. Extra tea and coffee in reception to take. Location easy from road/motorway

Good points ..safe parking, location just off the motorway, famous mattress so good sleep.
Bad points…tired worn out rooms, almost non existent Wi-Fi , although like being back in the late 90s so okay, if you are nostalgic to what Wi-Fi used to be like.
Disgusting attitude of a manager, rude, sarcastic and unfriendly to anyone with a Southern accent, although noticeable extra polite to those Travellers with Northern accents.
Stayed here in the past, however surprising how one person can make a nice place a bad memory. I’m pleased I’ve use social media to show a much wider audience, my conversation with this manager.

Only issue was bell not clearly visible or well positioned on reception to call receptionist. Placed on wall at end of reception desk next to entrance door to restaurant with very small sign on wall. Both bell and sign at the time of our visit were fully obscured by an advertising sign placed on the reception desk. Bell would have been better at front of desk to be clearly seen when approaching desk. Otherwise, room, food, staff all very good.

Staff very friendly and polite. Breakfast exceptional plenty to eat seemed to cater for all needs as well as the evening meal

I was due to work in Warrington and looked for hotels on the outskirts which would be easy to get to. I selected the Premier Inn because it had an onsite restaurant which meant I wouldn't have to go out and find somewhere to eat. I arrived at the hotel to find the reception unmanned and a number of people waiting - they pointed me towards the buzzer on the counter and told me to push it as I might have more luck than they had. I pushed the button and waited..and waited. Eventually, someone appeared and started dealing with the requests without any apology or explanation. Eventually, I got to the front of the queue and was checked in without any friendliness. I asked if I had included breakfast in the booking and he said no and that I would have to pay for it in the morning. I went to my room and apart from the damp smell it was clean and comfortable. So, I went down to get some food. I joined the queue for the restaurant - and waited...and waited. The 3 staff walking around the restaurant seemed to be going out of their way to not look at the queue - I assumed the restaurant was rammed with people and they were focussing on the tables they had. After 20 minutes someone came and asked me if I had a reservation. I said I didn't and she said she would find me a table. The restaurant was about 10% occupied. She sat me at a table and told me I needed to go to the till to order food. I browsed the menu and walked to the till - I turned round and she was seating someone else at my table. So I pointed out that she had just sat me there. She moved the other person to another table and came over to the till and again didn't acknowledge that I was even there. I had had enough - I asked her where else I could get a meal in the area as I was not going to eat anywhere with such disregard for customers. I drove to a restaurant on the other side of Warrington where I got good service. The next morning I found I had paid for breakfast. This is one hotel where Premier Inn should either replace the staff with check in terminals or retrain the management and staff - it was a disgrace and will make me think hard before I stay in another Premier Inn.

Hotel was convenient for our needs close enough to the motorway we could travel to Manchester and Liverpool. Really friendly welcome and the food in the restaurant was lovely.
Staff we met was attentive and was quick to please. Children was very happy with the story books they received.

There was a problem when checking in that could have been resolved if front desk would just give a call to Expedia but instead the man responded in a rude manner, with no intention to help us whatsoever. It was only one person but it ruined the experience.