Premier Inn Warrington North East

Very nice clean premier inn just recently been revamped
Staff very friendly and helpful
Manageress Natalie very helpful and informative

Stayed here overnight due to work commitments. Women who welcomed me was so lovely and let me check in a little early, which was lovely as a lone woman traveler, it was cold outside and i didnt know the area. Room was clean and quiet. Bed was really comfortable. The breakfast was in The Swan bar/restaurant next door and it is lovely.

Had a very relaxing stay as passing through for business, just what we needed.
Lovely new refurbishment, staff very attentive, professional and a pleasure to deal with .
Will definitely stay again as we have to travel through Warrington every couple of months .
Will also recommend to our other colleagues.

Our stay was great. The staff on site were very helpful. The hotel has a nice refurb. Would happily stay on our way back through.

Im a regular here and just wanted to say the refurb is amazing and staff to what I seen handled it brilliant and couldn’t of done any better

Nice friendly staff nothing was to trouble hotel clean an comfortable will definitely be returning good value for money highly recommend

We arrived just after midnight 17th/18th October and my wife went to the vending machine to get a water (£2.70) which unfortunately wasn't cold. The member of staff was very apologetic even though it was probably a third party machine but then went out of her was to give my wife one of the bottles of water whe had brought to work for herself. So thank you.

Looks lovely in there picture, staff at reception were very pleasant, just a shame that the facilities for drinks in the room were restricted, breakfast was limited as they didn't have full English breakfast,

A nice Premier Inn in a lovely location. Good clean room nice shower with shower gel provided also hand wash. Tea and coffee facilities provided with top up collection at reception. The Swan pub is situated next door which serves a wide variety of pub food, the Sunday lunch looks appetising and a very good portion size if you're a good eater 😋 it also serves breakfast in the morning. A good night's sleep 😴 and value for money. Only one negative the bath is situated too high very hard to enter and exit. However we believe it's due for refurbishment so walk in shower 🚿 would be the best.

All aspects spot on and not disappointing. Staff very friendly and helpful. Very good breakfast with lots of choices. Fantastic two night stay

Comfortable stay in our room and great service from the reception team. Lunch at the pub was a huge disappointment and waste of money. Overcooked vegetables, greasy chips that were brown in the middle and congealed gravy...if we had had time we would have complained at the time and asked for a refund. Seemed like the meal had been left for a few days and reheated on the day...awful!

Our stay at the Premier Inn was wonderful! The hotel was clean and quiet, and the location was perfect. The staff really made our experience, especially the receptionist who checked us in, Nicole. She had brown hair and the brightest smile, and was incredibly kind, welcoming, and efficient. She answered all our questions and made us feel right at home. The bed was super comfortable and we slept great. Highly recommend this hotel!"

First, the staff in the hotel

Disappointing Stay at a Dated Premier Inn

I’ve stayed at several Premier Inns over the years, and unfortunately, this one did not live up to the standard I’ve come to expect. The hotel feels outdated and in need of attention.

Despite having pre-paid for breakfast for my three-night stay, I was told on the first morning that it hadn’t been paid — meaning I went without breakfast before a workday. While this was eventually resolved, the mistake had already impacted my experience.

In my room, I found the shower gel dispenser completely empty. I had already stepped into the shower when I noticed, and had to rely on the hand soap by the sink instead — not ideal.

On the second morning, there was no cook available, so the only breakfast options were cereal and toast. Again, not what I paid for or expected.

Most concerning was my final night. The corridor outside my room strongly smelled of cannabis, and it was apparent some guests were smoking it indoors. The smell filled my room and lingered throughout the evening and night. I also felt unsafe due to the loud, rowdy behaviour of some individuals in the corridor who were talking openly and laughing about the smell. It left me anxious and uncomfortable.

This has been the worst experience I’ve had at a Premier Inn, and I do not plan to return to this location.

While I appreciate being asked for feedback, I must note that during my stay I was offered no form of apology, refund, or even a goodwill gesture, despite multiple issues that disrupted my experience. At the very least, I feel the hotel could have:

Offered a partial refund or voucher, especially given that I paid for breakfasts I didn’t receive in full.

Provided complimentary upgrades or extras, such as premium Wi-Fi or late checkout, as a gesture of goodwill.

Acknowledged the safety concerns, particularly regarding the smell of cannabis and the rowdy behaviour in the corridors — I felt unsafe, and this should never be the case in a hotel environment.

Even a sincere apology and a proactive effort to make things right would have shown that guest experience is valued. Sadly, none of this was offered, which makes it even more disappointing.

Mix up with my booking by our office, arrived a day early , no issue for these guys. They quickly changed by booking and even though the hotel was fully booked online they managed to squeeze me in. Could not have been more helpful , well done premier inn and the team at Warrington North East

Worst premier inn I have ever stayed in, seriously needs a re fit, mould every where in bathroom light and toilet seat both broke, shower rail was rusting broken tiles in the bathroom, window in bedroom was full of mould, radiator was disgusting like someone had smeared a mars bar over the top 🤢 mattress had blood stains on it, definitely won’t be returning, also sink in bathroom did not drain

Really tired, bed is fine but literally everything else needs pulling out and starting again
I usually love a premier inn, but even the breakfast was disappointing, with food obviously cooked a while ago and 2 out of 3 orders wrong.
Would recommend avoiding.

Room allocated near reception which was very convenient to get to our car in the disabled bay. Room comfortable, could do with another chair in the room when there are two guests. Was not impressed with the breakfast in the pub The Swan. Young man on duty did not keep making sure everything was renewed. Hot water in flasks only by the time we had breakfast was not very hot. Not impressed with the breakfast all packets of cereals. Had to ask for more toast. Bread was nice. Would not come here again. The whole pub needs a complete refurbish, carpets very stained plus chairs.

Had a really lovely stay at Premier Inn Warrington North East last week. Big shoutout to Joanne on check-in — super friendly and welcoming, made everything really easy. And Holly on nights was great too, really helpful and kind whenever we needed anything.

Also, can’t not mention the Swan pub next door — such a nice place for dinner and drinks. Really convenient and the food was spot on.

Would definitely stay again!

Always a pleasure to stay at this particular Premier Inn. The staff are extremely helpful and friendly. The rooms are always clean and tidy. It's in an excellent location and we visit several times a year and have never had a bad stay here. Would highly recommend this hotel.