Premier Inn Basingstoke West

Stayed here for a short business trip and was very pleased. Had a great sleep and food was good. Staff were great and room was clean.

The reception staff were very welcoming and helpful and the hotel was clean. However it was noisy with other guests coming and going and the room was very gloomy as only 2 of the ceiling bulbs worked and the bedside lights were very dim . The usb charge point was broken.

Amazing stay nice clean hotel , we had a lovely room good location lots around to do easy access to facilities . Very friendly , processional helpful staff . Parking free which is great .

Really good stay while traveling for work staff all very friendly and helpful, nothing was to much trouble for them at all

Nice room, clean and spacious and had all the necessary amenities. Good location, would stay again and will recommend to others in the area.

Car park was big enough for my Van without blocking anyone and was all on cctv( i checked with staff) room was comfortable and clean and staff were helpful and check was speedy. i was tired after a long day so appreciated that. locked myself out and had to ask for another key again staff were friendly and wasn’t an issue. will look forward to future visits throughout the months.

The good points were that the staff were really friendly and the room was very clean. The bad part was the walls are very thin and I could hear the conversations clearly from both the adjoining rooms late at night, which affected my sleep considerably. Additionally, the toilet began making loud noises by itself early each morning around 6:30. I recorded the noises it was making, as they didn't stop until I got up and flushed the toilet, and then about 5 minutes later, the noise started again. I informed the reception and they said that it would be fixed on the first day of my stay. It was not fixed whilst I was staying there. I have stayed a few Premier Inns and have always been happy with my stay but unforuately I will be thinking very carefully before I book in one again.

Good: carpark easy access. Bed, good night's sleep.
Not so good: No lift
Bad: Shower was cold water only, and dreadful breakfast.

Room smelt awful also shown a 2nd room was just as bad, unfortunately have to pay first but did not stay
Spoke to manager and asked for a refund, unfortunately has to be done via head office online. Word of advice LOOK AT ROOM B4 PAYING UPFRONT

Really lovely staff. Rooms were nice and clean. Bed was really nice. Had a great night sleep. Atmosphere was really nice and calming. Location is nice.

A large Premier Inn close to Basingstoke, next to a Beefeater, cinema, ice rink and other leisure activities. Lots of stairs and long corridors to our room, so ask for something closer to reception if you have mobility issues; there is no lift. Staff were lovely. The room was fine, a little noisy at times, but ok.

Stayed at the premier inn Basingstoke West a week ago with my son whilst visiting family in the area.
Check in was easy and the staff were really welcoming. They told my son about the ice rink near by which of course we visited and they booked us in for breakfast the next morning and also aloud my family to join us.
Our room was spotless and everything we needed was available even an extra pillow which I requested.
Breakfast the next morning was spot on as my son eats so much there was alot to choose from and the staff again were friendly and helpful. The hotel manager (I think called jason) stopped and spoke to us and asked how our stay was he took time to speak to my child which was nice and said if there's anything we need to just ask him. Not very often you get to see the manager in hotels, very professional and polite.
We had a lovely stay and when I visit in the future il be sure to book into this hotel again.

It was very relaxing atmosphere we went for a day out with the kids to the museum which is not too far from…
The room was clean and had everything you need.
The staff was welcoming and attentive.
Very good surprise for the value of the money

The reception was very clean and bright, staff very nice. Our room was on the back,really dark and depressing.
The food at the restaurant next door was ok the evening we arrived, but the breakfast at 8.30am was very sparse and all cold. I did mention it to a waitress and she apologised, the restaurant was cold also.

Arrived early but thought we would ask anyway. Older couple were at the desk asking about paying. They were rudely told why are you asking that, your rooms aren't ready anyway. So we didn't bother to ask. Came back at 3pm checkin time. Two people now on the desk . The rude one now nice as pie 😂😂.
Room a bit dated. Shower poor but it was just a bed that we needed. Probably one of the worst we have stayed in but for the price can't complain.
Pub next door that's another story. If it's nothing to do with premier inn I apologise but the bar staff do not want to be there. Ten o'clock Saturday night was told last orders . Sunday night wouldn't serve us as was shutting at 9 45. This was with plenty of people still spending money. Need to learn some of the hospitality we have up north.

The hotel is showing its age. The reception staff were very welcoming and helpful, and dealt immediately with a problem we had with the room. The room we had was rather dark, with unpleasant colour walls, but as always a comfortable bed and clean bathroom. We did have issue with the breakfast I didn’t have breakfast as I was unwell, but my husband said it was unpleasant, not a Premier Inn breakfast. The eggs were rubbery, the bacon was dried up and had been on the hotplate to long. The sausages were nice though. The tea , coffee and toast were down the other end of quite a large dining are, he thought they should have another toast and coffee and tea near to the buffet. All in all it was one night and it served our purpose.

Great clean comfortable hotel very close to ifly in Basingstoke great living museum within walking distance and good choice of-food nearby

Cannot fault anything, lovely room, quiet , nice big car park too as I had to park a 30ft stretch limousine in. Food was just right, will definitely stay again when in the area

Very comfortable stay. Clean and tidy friendly staff on reception. Nice accommodation very happy with the service. Clean bedding and a fresh smell throughout.

Standard PI fare. Good room, comfortable bed, nice pillows, quiet room, tea making facilities. Only gripe was bathroom cleanliness. Badly stained toilet.