Premier Inn Preston East

We stopped here overnight real quick and for the price it was perfect. We didn't need much other than a clean place to sleep. The restaurant was under construction and it was not located near much food so dining options were limited. The staff were friendly and helpful.

basic but good - had everything a jet lagged traveller could ask for

We stay at lots of Premier Inns throughout the year for work, but this trip at Preston East was part of out Honeymoon (6 nights) using the hotel as a base, even though the hotel was being refurbished it didn't affect our stay, the staff were friendly and very helpful, and Kelly went out of her way to to make sure we had a pleasant stay, Kelly even gave us a bottle of Champagne to celebrate our wedding, one of the ladies on the night shift from Moldova was also very helpful and made sure we had all we needed when checking in, our room was up to the normal Premier Inn standard. Thanks to all.

Jane, Elena & Kelly couldn’t do enough for me. Disappointed there was no dining facilities. Comfortable spacious rooms. But overall good stay

Everything we needed when visiting for the football and Kelly on reception was lovely when we arrived to check in. Incredibly helpful and the box of chocolates was a lovely little touch.

I had an amazing time staying at this premier inn, the restaurant was closed but the staff was amazing. I was surprised with a nice treat in my room and complimentary breakfast in the morning, would recommend staying here.

Stayed here for work lovely staff restaurant going through refurb but staff very accommodating and lovely treat in my room

We had an amazing stay with our family!
Elena (the night receptionist) went the extra mile to help us during our late night arrival.
The room was clean and quiet.
Ellie (the morning receptionist) helped us with everything that we need for our breakfast.
The hotel positions right on M6, which is extremely handy during a long journey and you need somewhere to sleep.
The fact that there is a building work, at the moment, didn't affect our good sleep in any shape or form.
Very happy with our choice of the hotel.
Highly recommended.
A*****

5* Customer Service from Jane on the reception Desk.

Upon today’s early arrival to Preston East Premier Inn I was greeted by Jane on reception, what a star with customer service. Due to improvement works the attached beefeater was closed and as being a visitor to Preston , Jane was very helpful recommending local food and restaurant alternatives. In addition, given an early arrival Jane supported me with facilitating my early arrival (bag storage and somewhere to carry on with my work).

Great Room , ideal local facilities ( supermarket within 6 minute drive) and close to the motorway!.

Booked in advance with breakfast and got an email less than two weeks out to say that the restaurant would be closed and there's no breakfast, but we could have complimentary croissants. The croissants we got were plastic packed with no butter or jam - dismal.
Arrived at 15:05 so my wife could get ready to go out at 16:00 or sooner - we couldn't raise anyone for, literally, half an hour. Finally got to our room with a key around 15:45, giving my wife almost no time to get ready.
USB charging socket was loose and not working.
Room far too hot overnight to sleep, but if you open the window to cool down, you can't sleep anyway because of the noise from the M6 motorway.
The only good thing was the receptionist when we left on the Sunday morning was very pleasant and helpful.

Sorry to have to say this but when we were there, we found the place to be tired, hot, poorly run and overpriced. Never again.

friendly staff, very clean building and room. Had a restful and comfortable sleep. Only thing felt a little strange there was no arm chair/s in the room, and there was a void of space where they could have sat. Breakfast is a great bargain and fresh tasting. The breakfast room was smaller than expected and unsure how it would manage when very busy. However, overall a very good stay and will certainly re consider premier inns for any future hotel needs.

Disappointing visit.
Went with various family members. We ate in the restaurant (as Beefeater has closed).
You had to order food at the bar (nobody told us). The drinks choice was also very limited, I ordered a Lasagne, the menu stated it would be served with salad and garlic bread. Unfortunately when it arrived there was no garlic bread, but there were chips (that I didn't want). When I paid I asked for a receipt. None provided.
The overall impression was that there is an acute shortage of staff (as was demonstrated at breakfast) where it was very disorganised. We had to wait 25 minutes for hot food. This is not good enough.
The bathroom in our bedroom smelled of urine.
We've been here many times and have been impressed.
This visit was poor (at best).

When we arrived late at night I was very pleased to be met by a lovely receptionist. She told us all we needed to know about breakfast etc. The duvet was way too heavy and tucked in so tight that it made peeling it back or throwing it off impossible for me. The room was very hot and no fan provided. Pity there wasn’t a top sheet on the bed for the summer.

This premier inn was very dated only stayed due to the town centre being full, lift was broken resulting in walking up and down multiple flights of stairs with my bags, no air con in the facility and I stayed on an extremely hot day, my window was directly facing the motorway meaning I could hear loud traffic all night even with the window closed resulting in very little sleep. In addition to this the pillows are very dense and hard making them uncomfortable the mattress does not seem to match the comfort of standard premier inns I have previously visited either. There was also hair left on the sink.

This hotel is showing its age and even more so they lack of investment,
Rooms are noisy from the nearby road and incredibly warm. So you either melt or try to sleep with the noise of passing trucks.
Breakfast is a joke of a show, service is slow. Took 45 minutes for warm food to arrive and that was only after we chased it multiple times.
We could have eaten some of the other offering but the staff didn’t refill anything. In the time it took to cook our breakfast the staff didn’t refill the bread/pastry at all but kept coming out with yoghurts even though there was no need for any.
Every time the plates or bowls ran out a queue would form at the bar requesting some but no one on the staff thought to monitor the needs and refill before being asked.
All in all the lack of investment is beginning to show at the older premier inns. Losing the chain pub seems to have resulted in all the experienced staff leaving making the breakfast something to avoid.
I would not stay here again, there are plenty better premier inns nearby.

Comfortable room, very pleasant accommodating team, especially Jane, who was busy, never stopped smiling and very helpful. Premier inns are now so inconsistent that it is essential to read reviews before you book. This one was refurbished a while ago and is looking tired. But we paid £41 for a Sunday night stay with no breakfast and have no complaints

We shared a family room for one night. Room was good for the price, very clean and as expected from previous visits to Premier Inns. We were struck by the particularly friendly and helpful staff both at the desk and in the restaurant, who also dealt with my son's nut allergy thoroughly and professionally. Breakfasts are cooked to order making them much fresher than the usual buffet.

Not what I'm used to from a Premier Inn. Usualy my go to choice.

Hotel is generaly abit worn down and tatty. USB socket by the bed but wouldn't retain the USB plug very well. Shower didn't shower very well, more like running a tap above your head. There was also an open crisp packet under the bed with crisps on the floor. Room was noisy, due to proximity from the road but we had to leave the window open because it was hot and there's no Aircon...it was still hot with the window open.

Service for Breakfast was appalling! We had to book a time, 0915. We got to Breakfast on time, had to wait 5 minuets for them to clear and rearrange tables to make a table for 4. Further short wait for them to take our order for hot food. And then a stupidly long wait for them to cook it.
Apparently they ran out of food prepared so they had to cook it all from scratch. I spent 10 minuets trying to find someone to ask how long it would take. I only saw 2 members of staff the whole time we were there and I think they were also manning the hotel reception.

Eventually we got some food, and hour and a half after our booking time along with an nsignificant Appologie. We asked for a refund and the manager said she would sort that out for us but never happened. We didn't want to waste any more time, having a 4 hour onward journey and having paid for early check in at our holiday destination, which we now wernt going to make use of.

The place is looking run down and tired.
My first room was facing the noisy M6, the window doesn’t seal very well even with the secondary glass in place! After an awful night sleep on night 1, I ask if I could be moved , which the staff were really understanding and moved me to a more quiet room which was facing the carpark for my remaining 2 nights, which was lovely on the traffic side but the floor creaking from above room still made for an un relaxing stay, long gone are the days when Premier inn slogan was, if you didn’t get a good night sleep, we will refund your stay.
Staff were polite and professional at all times in the reception and the restaurant. Food was good for what it is.

Good hotel but would not recommend the breakfast to anyone
There was no continental food and waited over 1 hour for hot food! The manager was a lovely lady but very understaffed .