Premier Inn Preston Central

The hotel was well located to the centre of town and the main railway station.
The staff were excellent and very accommodation with baggage storage and a room change we had to make.
Unfortunately one of their guests on Jan 20th smoked Marijuana and the ground stairs lobby and lift stank of the smoke.
Shame because of this i could only give them 3 stars.

Preston Central hotel is in a fantastic location for shops and a night out. The hotel staff are always friendly and welcoming. The new premier plus rooms are well worth the extra cost to add a bit of luxury to your stay. Bed was extremely comfortable - so much so that two early risers actually slept in!

Absolutely filthy bedroom carpet, room not cleaned for days despite asking.
Entrance tired and neglected. Staff stretched so much unavailable to serve us.

Excellent. Ismail and Emma made us very much at home and ensured we had everything we needed. Breakfast was first class and Ismail was very efficient and thoughtful in explaining what the options were.

We stayed in Preston to attend a medical appointment...the hotel was very central so convenient...The rooms was clean, spacious , warm and quiet thanks to triple glazing....we booked the meal deal which was excellent value fir money...didn't have the breakfast as we dont eat in the morning but the evening meal was lovely..a lot of choice, very well prepared and beautifully presented...the staff are very efficient and polite...the waitress in the restaurant was really nice and helpful..the only thing I wasnt too happy with was not being earned about booking times fior meals..the first night we coukdnt eat till 7.30 and the next night 8pm which was very late for us, all in all though a very pleasant experience and we'd go back again 😀

So many problems! Shortage of staff, same 2 staff members serving in restaurant, at bar and on reception in the early evening. Kitchen had only 1 chef/ member of staff and the majority of facilities in kitchen not working ( informed of this by server) waited 1 hour 30 for our meals as order not actioned. Then in morning created at breakfast by the most miserable person I have come across in a long time! Not a pleasant place to stay, will not stay here again. Very disappointing.

The staff were friendly and check in was swift. It went downhill after that. When we got to our room the window had been left open so it was freezing cold and there was a large pool of water on the window ledge. Smears of lipstick and black hairs left on the sink. The pillows were thin, lumpy and uncomfortable. Then we were woken up by an alarm going off at 5am and this carried on for the next hour. Bad night's sleep and wouldn't return.

I want to thank the amazing reception and restaurant staff (particularly Phoenix and Ismael) on duty on the evening of Tuesday 11 November 2025. They were friendly, efficient and courteous and made the evening and entire stay so comfortable and relaxed. The chef (Shafid) had also recently introduced a new fish dish to the menu - which was fabulous and as good as I have tasted in 4 and 5-star restaurants...

Ismail's friendly greeting convinced us to eat in the restaurant rather than following our original plan of finding somewhere else to eat.
Thereafter, Ismail's service levels and attention to detail were consistently excellent.

His assistant, James, was also friendly, helpful and polite

Ismail could not have been more friendly in his welcome and assistance at bar and reception. Taiyeb and Rosa also engaging, and I felt very welcome. Room excellent value . Full five stars

Stayed here as a party of 10 of a wedding party from 29th to 1st Nov. On the Thursday morning i was greeted by your duty manager who was very abrupt with me where i was seating and i was trying to tell him there was more of us for breakfast. He wasnt very friendly at all. We all returned to the bar after the wedding to be met by the night staff member telling us they'll be no rowdyness. Most of the time there was only 1 member of staff that was seving in the bar, and also checking in so sometimes there was a long wait to be seen .Parking is offsite and cost £27 for my 3 days. No cleaners came in on my 3 day visit either.Only positive i have is with the lovely Diane on breakfast duties who chatted and asked if we were all ok .she is a credit to your company and maybe some of your staff should take a leaf out of her book .

Cold hot chocolate 13 mins later.... just wanted that, i had about a30 min wait so I paid more than a costa coffee at 9.13am and was asked to wait in another section... over 11 mins later I went to ask and was told to just wait and 4 mins later was told they are very busy as I "could see" then they brought this temperature lukewarm drink and said sorry bout that.... oh boy never again!

Overall the room was OK, decent size for the price. The neighborhood is a bit sketchy, but walkable and central. Cheap stay, and fine for night or two.

Great location. The staff were really friendly and helpful. It met all of my needs and was convenient for reasonable restaurants in Preston. Wifi enabled me to deal with any work issues.

Spent a week here on while on business. Rooms clean and quiet. Food good. Staff really friendly especially Ismail on reception.

Went into this hotel late at night after problem with train journey looking for a room. Guy at door said no rooms but would speak to manager. We sat in foyer and manager came out and said he’d have to ask us to leave as he wasn’t insured for us to be there. We were looking for help and advice and were escorted off the premises. Manager was rude and unfriendly to say the least and made us feel like criminals. Welcome to Preston. Avoid this place and stay in the Holiday Inn up the hill where staff couldn’t have been nicer. Whole different experience

We stayed here on our last night of a little road trip. There’s no parking at the hotel but there are places to park in car parks near by.

Check in was quick and easy, the staff were lovely and very helpful.

Our room was clean and had everything we needed.

Breakfast was good

Nice quiet, warm rooms but lack of towels ! Only one large and one small towel for a double room for 2 people.

Lack of staff. Nobody at reception to check us so there was long queue, despite ringing bell on the desk. (I appreciate there is a machine for us to check in ourselves, but personal service at check in is better for answering queries etc and for those of us who are not technically minded!

Breakfast was luke warm, and a long wait for eggs!

Lovely staff well maintained hotel and high spec rooms - worth every penny. Central location 5 minutes from the railway station.

Hotel is ok, but public car park is tucked away a couple roads away, and they are very quiet and dark roads, i didn't feel safe, and I was worried about my car. Having booked a premium room I was disappointed to climb into the bathtub for a shower and BOTH of the shower gels screwed to the wall were completely empty, how can both run out after one guest, clearly not being checked regularly. The "efficiency drive" to save money on staffing just leaves it feeling soulless.