Premier Inn Southport - Ormskirk

We needed a good sleep the night before a funeral locally and couldn't have picked a better base.
Aside from our large, comfortable and quiet room it was the lady on reception that made an average stay extra special. We have stayed in many hotels around the world and rarely received such a pleasant and thoughtful welcome.
Yes the phone signal dips out a bit and the food options are Beefeater fayre but the beds are comfy, the wifi is good (and free), the rooms are spacious and quiet, and the reception staff are top quality.
Thank you so much 🙏 Eddie had the best send off and your gift gave us a lovely treat for our onward journey ❤️

Brilliant as always. I had a lovely sleep. The bed was amazing. The room was nice and warm. The building was quiet. Power shower fantastic. Staff so friendly. Exactly what I needed.

Great hotel in the area! really friendly staff and nice room. Would be nice to have breakfast buffet rather than having to order hot breakfast, but what a minor niggle for what was a great hotel

Stayed here while mother in law was having house alterations
Had two rooms.without exception all staff both in hotel and restaurant were very friendly.rooms while a little dark were very clean.
One star lost becausevwifi kept dropping out and mobile phone signal non existent.This was difficult when we needed to be in touch with building contractors.
That said this is one of the quietest hotels we have stayed in and probably the best premier inn we have visited

This was our first trip to the UK and first Premier Inn experience. The room was perfectly fine and the free parking and location was perfect to visit Ormskirk and Southport. The free internet was adequate for using maps and googling information for the trip. Did not have to pay for an Internet upgrade

There is a parcel drop box area in the car park of the hotel.
The delivery driver woke me up at 02:45 banging about in his van.
Loading and unloading parcels.
I could not get back to sleep and woke very tired the next day.
I reported this to reception and they advised I complain via the website.
I did do this and requested a refund and this was denied.
Premiere inn do not take responsibility for the external noise that woke me, although they are allowing this delivery service in there car park operating in all hours.

VERY PLEASANT STAFF , PREMIER INN WAS VERY GOOD ,LOVELY SPACIOUS ROOM & BED WAS VERY COMFORTABLE GOOD FOR PEOPLE WITH STRESS & ANGSIATY FEEL RELAXED THIS MORNING. HAD A REALLY GOOD SLEEP

Wonderful welcome on arrival,very helpful staff.
Room clean and the bed so comfy,breakfast was cooked perfectly and evening meal was very good too.

Staff were the nicest and kindest team we have encountered in any premier inn. So supportive while we were dealing with a family bereavement. Exceeded our expectations. Hotel was clean. Best beds. Plenty of parking.

We always choose premier inn because I have never had a bad nights sleep and seeing as we had already clocked up 6.5 miles hiking in southport with a further 10 miles due on the Saturday we needed a good nights sleep! The receptionist was really welcoming on arrival and offered to sort out reservations for dinner and breakfast which we took her up on. The hallway on approach to our room smelt a bit damp but the room itself was perfectly fine, clean and above all the bed incredibly comfy. The restaurant and the hotel are both looking very used and tired and could do with a spruce up but I guess this doesnt get priority treatment as I dont think its a busy hotel. The food was excellent with us having fish and chips for dinner and a full english for breakfast. ALL the staff without exception were incredibly friendly and chatty and we would stay here again because of this. The price for us this time was reasonable at just £40 each for us both in one room, but of course quite pricey for our chum who was on her own at £80 odd quid. But this was a one off trip so we thought what the heck! Well done again Premier Inn, your staff here are a credit to you. Car parking was a doddle by the way, lots of spaces.

Lovely spacious room in the adjacent block......comfortable, clean & quiet.

However, not the best of starts as the Receptionist's Customer Service skills needed improving.....not in uniform, no name badge, rather abrupt including no apology for keeping us waiting at the desk.

NB: Shift change around 3pm, "Wendy" who took over was fab.

Told by Pub Staff last orders were at 10pm (Close at 10:30pm) but by 9:30pm they were hoovering the floor, prior to that (9pm) informed that coffee should be taken now if required as the machine was to be turned off, certainly given that "We want to go home" feeling.
Last to leave at 9:40pm with the door firmly locked behind us.

Don’t be put off by the outside of the main hotel or the restaurant - it looks very tired - however the main hotel building is very well cared for internally - it just looks a little uninviting from the outside. Rooms are very clean and tidy - usual PI standard with the new (very comfy) Silentnight beds.
Reception staff were great and very professional and very polite. We were a large group celebrating our Mum’s 94th birthday and we had excellent service and a great nights sleep (double glazing was very good). Air con here is effective (and a blessing )
Restaurant next door was fine, though a little tlc around the decor is required. And again staff were excellent, we had server Jean who was very prompt and very attentive - thank you!
The test is always “would we stop again “ and yes we would !

We returned to Ormskirk premier inn for a short break during the school holidays, it was lovely to get a happy welcome from Wendy who remembered us from last years stay. A real easy check in process and we had already pre-booked our breakfast times on Morris Dancers web page. Our room was lovely and clean the bed very comfy and the air con was much needed with the weather being a mini heat wave.
Would really recommend this hotel it is really peaceful and the happy friendly staff especially Wendy make the stay hassle free.

Great location for graduation at Edge Hill University. Very friendly and helpful reception staff, giving us a warm welcome.
The rooms are clean and spacious.
We eat at the restaurant for evening meal and for breakfast. The food was good value.
Would highly recommend this hotel.

Nice, basic Premier Inn. Great bed etc - BUT you can't get a phone signal in your room. You have to go out into the carpark! Internet also awful - couldn't work from here at all. No nice walks nearby either, and no shops. Nearest are 15 mins via car.

Most Premier Inns get it right. Cheap, cheerful and comfy. It won’t be a a ‘5 Star’ experience however the simple things make life easy. The staff here are superb, Very helpful. Faultless. The rooms despite being basic, are airy, quiet and clean. Shower is great and the bed guarantees a decent nights kip. One epic fail though that has been flagged by many. The comms are appalling and there are no charging facilities in the rooms. Rectify that and you’re home and dry:

Had a lovely stay .the rooms where clean and tidy .the staff where very nice and helped us move to a different room as i was in a wheelchair and the food at beefeater next door was 5 star. We really enjoyed our stay

The rooms are great

Just fantastic bed shower bath what more do you want we have stayed here for the proximity to the church that my sister is buried and we can stay here knowing we gonna get value for money

Comfortable Room, accessibility room suited our needs. Staff were understanding and helpful, as a family we visited friends and the Hotel complimented our visit, place was clean and tidy and would definitely use it again parking was easy and disability spaces right next to the entance - Thank you.

Room, parking and service all very good, and reception staff were extremely kind in helping with a last minute arrangment for a family funeral. We had breakfast and evening meal in the pub next door, both very good quality.
Good location, on main route between Southport and Ormskirk but set back from road meaning rooms are quiet.