Premier Inn Burnley

First off all staff couldn't be anymore helpful and pleasant... but on our first night there was no heating in my room . Then there was limited food on offer and to top it off there was verry limited beer on offer as delivery hadn't turned up / not ordered . We baught the few remaining bottles off soul err not the best beer in the world but hay . Then second night no heating in the bar / restaurant or in my room . Customer trying to explain to the area manager about all off our issues we all had found her very argumentative. Not very apologetic. She packed her stuff and left staff to deal with in . Verry unprofessional in my opinion. Has the potential to be a great place to stay and eat but definitely needs some issues sorting out

The whole stay here was not good the bar had no beer at all it was also freezing in here the heating wasn’t working there was also lots of food items unavailable the heating in the rooms also didn’t work the staff who were working were all great but not much they can do about all the issues this could be a nice place but we found too many things let this place down we stay in premier inns regular but will be avoiding this place in future

What a lovely stay we had at the premier inn burnley, can't fault it at all , very clean and the room was lovely and warm , hot water all the time , the staff are all lovely and very helpful.

Stayed for one night,no heating in room so had to have a portable radiator put in middle of room.Ttry to avoid eating here,dinner came out as burnt offerings and fried breakfast which are usally good in most Premoir Inns all items at counter were cold only 1 person in kitchen cooking soitems coming out5-6 minutes apart.

Stayed at the premier Inn for the Burnley v Arsenal game - staff were friendly, beds were warm and comfortable and the breakfast was great. 😊👍

The room was dirty and falling apart

Tired and grubby hotel. Unkempt exterior grounds and parking. Staff lack basic hospitality and social skills. Chaotic breakfast service.

Was very glad to see the new restaurant as we have stayed here many a time with no issues.
What a poor performance from the incredibly slow service even though very quiet in there. Over an hour wait is not acceptable .. waitress excuse was that we had starters .. we waited over an hour for the starters ( 4 prawns) but ended up cancelling the rest as they’d not even started it. And the 30% off meal deal offer is a complete scam. They make the money up by charging for lots of add ons.

My wife and I booked 6 nights and included the Meal Deal. Although the room was satifactory, and the staff were friendly, the place seemed understaffed. They were all being asked to do to much and therefore the service suffered. At meal times the person on reception was behind the bar serving drinks and taking dinner orders, whilst also serving at table and dashing back across to reception if there was someone to book in. we were often stood at the entrance of the resteraunt at the sign saying wait here, because the few staff were busy doing other things. There only ever seemed to be one person in the kitchen trying to cope with all the cooking so that slowed down the service. At breakfast on the hot food counter there were often empty trays, so you had to either wait for the cook to refill it or go without that item.
On one evening we went for or evening meal only to be told the chef had not turned up and they were not serving food. So we had to search the local area for places to get a meal and try to book a table at the last minute. We left there on the 17th Sept, with a promise that we would be re-embursted for the meal, but now 28th Sept. we have had no money back.
So next time we are in that area we will be looking for somewhere else to stay.

I stay in Premier Inns frequently. They are a budget stay but usually it does what it says on the tin. This hotel however was unfriendly and filthy. The room stunk of stale urine and the bathroom even worse. The whole place could do with a dee, deep clean. The breakfast was ok. Kind of put me off Premier Inns but I'll probably stay in ones I've visited before and are good.

Good value hotel. Close to where we needed to be. Easy check in, we couldn't check in till midnight so there was someone there all night to help.
Beds are super comfy!
Only downside was the breakfast in the morning, they weren't doing a fry up / hot food for some reason and the continental didn't look filling enough so we had to go somewhere else.

Despite requesting a twin room and confirming this by telephone and Email upon check in we were advised there was none available. The receptionist confirmed the booking clearly stated “twin room required” but they were very busy and this had been overlooked. Following a wait at reception the receptionist eventually located an available room with double and a sofa bed and if we waited 10 minutes whilst she left reception unattended to go and make the beds up then we could have that room. We did have a comfortable night in the pleasant ground floor room.
The following morning we decided to have breakfast - alarm bells should have started ringing when we entered the restaurant at 10:15 and there were only 2 tables of diners eating. The waitress (Chelsea) took our payment and advised us to help ourselves to the breakfast……..OMG - Empty cold drink jugs, I had to request orange and apple juice and cartons were brought. Coffee machine broken - this took 20 minutes to top-up and fix, no bacon, sausage or hash browns, all plates empty - Again I had to ask the chef and again was told he would cook some but would take 5-10 minutes (why wasn’t there basic items cooked and available when stocks were low?). No sliced bread - was told they had run out!!!! Honestly what a joke……….
By now other diners had came in for breakfast and were as frustrated as me with organised chaos.
I asked the waitress if the chaotic scenes were common and was told - I’ve been busy, I’m by myself - very little urgency to clear tables of dirty dishes, replenish depleted items, refill the empty coffee machine etc etc etc

Room was dirty and very badly painted, mould in places. Had several spiders and cobwebs

At breakfast food was poor and waited over 35mins for hot food.

No one was on door to welcome us.

Poor service and disappointing stay

AVOID - This visit was wholly unacceptable and fell far below the standard expected from Premier Inn, both in terms of safety and service. The number and seriousness of the issues meant that my family’s stay was neither safe nor comfortable.

Wouldn't stay here again the full experience was shocking the place was disgusting smell from corridor was bad stains on carpets and there chef phoned in sick so there was no meals and when asked if they could accommodate for this was basically told to go buy my own and claim it back off my company witch is ridiculous a big company like this should have more than one chef and also asked if they could go make me something like a sandwich and also told no one in was trained to go in kitchen to make a sandwich to compensate for having no chef absolutely shocking sort it out Premier inn Burnley

Another couple were given a key card to our room, whilst we were still in the room.
I had just got out of shower.
Very embarrassing and highly uncomfortable.

Lovely stay the night before our wedding. Friendly and attentive staff from check in to the bar/restaurant. We had family and friends stay with us and had a lovely evening overall

Was dubious after reading several bad reviews. Just wanted a home from home after pendle witch hunting with our two little girls.
Greeted wonderfully, checked in at 2:45. Room was massive, first floor. Plenty of space for the girls. Went for a meal in the adjoining restaurant - it had just been done up in the past few weeks we were informed. The girl who looked after us in the restaurant was called Chelsea. She could not be more accommodating to us all. Literally catered for everything. Had a lovely nights sleep, no noise even though our room was next to the stairs. Slept till 8:45 all of us. Went down for a lovely breakfast, staff again warm and welcoming. Had a great stop! Would recommend to anyone. Thank you again Chelsea! :)

Hotel look lovely outside. I was very dissapointed to arrive at the hotel and realise we was staying in a construction site. It would have been nice to have been informed prior to my booking.

I have been staying up here for 6+ weeks now. Krystal and Isabell have been amazing, both have gone above and beyond there pay grade. Tom in the restaurant has held the fort all by himself since the re-open, top chef… I feel he could do with some help in there though… Adam has been fantastic on front of house too, there’s nothing he can’t help you with…