Premier Inn Northwich - Sandiway

Staff at this Premier Inn were so helpful and friendly. We had booked an early check-in and requested a ground floor room near to reception. B9th requests were met.
Bridget on reception was very welcoming and despite a very short window to get our room ready, everything was clean, neat and comfortable.
Food at the Blue Cap was excellent too!

Kind and helpful staff, particularly Mary.

Premier inn facility is ready for a face lift, but is very clean throughout.

We have stayed at this Premier Inn regularly for the last 11 years because we have family living nearby. We stay there several times a year and always get a friendly welcome from Mary on reception.

The rooms are always clean with comfortable beds. Some of the showers have been upgraded which is very welcome, but the hotel does need a general refresh.

Upon arrival I met the receptionist Mary who was very nice and welcoming. She was an absolute star! I do recommend the rooms to be refurbished.

Had a lovely time and the staff were very helpful 😊. It's really nice having the Blue cap next door for food and drinks at the end of the day. Also staff in the pub were very nice. Thanks to Bridget for recommending places to see and pleasantries.

Arrived at check in stressed tired and hungry. We were lucky enough to get checked in by Sara. She was brilliant and went way over and beyond to help us out. Warm friendly and professional. She made sure we got a table booked in busy restaurant, before it was fully booked out. When our room key could not open the room door She found us a different room no problem. 5 star treatment and a great team player.

Check out time was 12 o’clock so we put the do not disturb sign on the door so housekeeping would be aware we were sleeping in. Unfortunately the housekeeping were banging about and shouting to one another. We even heard them say they couldn’t finish early until they had done our room, and someone kicked our door. As I went to take our bags to the car the receptionist asked me what number my room was when I told her she replied oh we was wondering where the key was?. If the checkout time is 12 o’clock the staff should abide to this time. Very unprofessional. Imagine booking a hotel room to relax then being forced out early the next day. Waste of money!

Quite disappointing
Saved from a one star review by the clean, comfy rooms and decent food at our evening meal at the on site restaurant
Customer service overall was very disappointing both at hotel reception and restaurant
Had to ring bell on arrival, even though I was in eyeshot of the female receptionist, who then appeared disgruntled, proceeded to sit down at computer with little eye contact/ communication or explanation about facilities and one word answers to questions asked
Same with the gentleman on departure, who just took back keys, didn't check how stay was etc
Restaurant staff were not very welcoming and slow to show us to our seats
Missed breakfast as it was so slow to arrive
Absolutely awful service, would not recommend

Came premier inn Sandiway lady on desk called Mary was very accommodating And made booking for us 2 rooms as we seem to have no booking

I've been before and it's been fine for the area. However, this time the weather was hot and there is no air conditioning in any of the rooms. The windows are limited to a couple of inches of opening and the staff supplied electric fans that don't do much when all they do is move the heat around. With summers getting hotter, AC is a must

I stay here often and both the Premier Inn and the Blue Cap next door are just great. Mary at the Premier Inn is very welcoming, there's plenty of parking (with 4x electric charge points) and there is good running or walking down the nearby Whitegate Way path.

The whole of Premier Inn Sandiway is over due a complete overhaul and refurbishment. It is tired. I stayed there a few years back, preferring to stay at the other Premier Inn in Northwich - the one with the Woodpecker pub attached, near Davenham roundabout. This time I stayed at Sandiway to see if it had been improved - it hadn't.
On entering the room there was a smell - a mix of mouldy, damp, mustiness with a hint of bleach/cleaner. The source was the bathroom. It was clean, but the smell lingered throughout our stay. It was reminiscent of the smell in old public showers at the gym/swimming pool. Not what I want in a room I am going to sleep in. The edges of things in the bathroom were grubby, the holders and containers of the soap etc were rusty and grubby.
We were constantly disturbed every night by doors closing heavily through into the early morning. You have signs everywhere, but people do not read them, especially if they are coming in after a drink. You have soft close mechanisms on the corridor doors that work and those doors close silently if someone walks through and leaves it to self close. The doors on the rooms also have soft close mechanisms on them, but they DO NOT work and these are the doors that were slamming noisily when people let them bang shut behind them. They need upgrading. I appreciate hotel living is accepting people moving about at all hours. I've stayed in enough over the years to know that, but when you pride yourself about good sleep and not being disturbed etc...
And while I am filling this in - what is with the sign on the bathroom door saying it must be closed when taking a shower due to steam setting off the fire alarm. If this is the case then presumably the fire alarm is low tech as I've not had this sign on any other Premier Inn bathroom door or the internal fan in the bathroom is inadequate to deal with the steam produced by the shower. As I said in my opinion Sandiway is in need of upgrading and refurbishment.
Keys and a wobbly Yale lock style of lock on the room door - this is dark ages. Where are the key cards and more sophisticated style of door locks in all the other Premier Inns I have stayed at.
Premier Inn Sandiway is not a patch on your other Premier Inns that I have stayed in, both in Cheshire and other parts of the UK.

Rooms were very tired and in need of refurbishment, but they were clean so that was the main thing. Reception staff and staff at pub next door were very helpful and friendly. We stayed for the weekend for a Wedding at a nearby venue, so this hotel was ideal for our needs.

Perfect hotel for our needs, a great location for the wedding at Delamere. Staff were welcoming and helpful, particularly Bridget on Reception who was really friendly and accommodating; an excellent front of house who went above and beyond!

Friendly helpful staff, good sized room, clean, good pub directly next door, plenty of secure parking and a couple of electric charging points on site

overall my stay was good. The bed was very comfortable. The food was delicious and staff were friendly and helpful. Great value for money.

Fantastic stay staff were so welcoming and friendly they genuinely do make it a lovely stay won't hesitate to use again in future

Very dated old premier inn not worth the £125 a night, staff were great, quite possibly the worst breakfast we have had at a premier inn and we have stayed at 100’s, save ya money eat elsewhere awful food, greasy, sausages dry, poached egg rock hard, ps no coffee machine either, children had pancakes about all possible to eat.

The staff at Sandiway went over and above to make sure that my stay was the best it could be right from checking me in.
Sarah, Gwyneth and Mary who were on the reception were amazing in every way.
The room was clean, tidy and adequate for my three night stay and the staff reminded me that I could renew the towels, have the room cleaned if I wanted.

I had a wonderful stay again at Premier Inn, thanks to the incredibly friendly receptionist. From the moment I walked in, Mary always greets me with a warm smile and makes check-in a breeze.

Their helpful attitude and genuine kindness made me feel truly welcome. It’s always lovely to be greeted by someone who clearly enjoys their job. A fantastic first impression that set the tone for a great stay!