Premier Inn Derby Cc Riverlights

OK stay after initial cleanlines issues addressed. Check in by machine fine all went wel until we pulled the duvet from under the mattress ( cant sleep with feet end tucked in ) the duvet was massively stained and vile we weren't prepared to have that on the bed, reception sorted this quickly and we had a new fresh duvet a sheet put on quickly, well done staff. Bar limited with drinks, but we found something adequate after all its not a pub!. Breakfast pretty good, plenty there apart from stone cold mushrooms both days. Wouldn't put us off returning, we will probably go back when we visit Derby again, parking discount worked fine, good location for town centere and shopping/pubs

The location is brilliant, the hotel looks very good, and has plenty of space; the corridors were nice and wide, especially good for anyone in a mobility scooter. The hotel was very clean with excellent staff, and it was quiet.
However, the food was of very poor quality, even for Premier Inn.

I stayed here while on a business trip. We had booked on the meal deal which was amazing, the size of the party was a little unexpected on the first night, how ever Charlotte and pat handled it amazingly !
I would 100% stay here again

Accommodation staff and food excellent but discounted car parking at near hotel was disappointing
Advertised £8 for the 24 hour followed the checking in procedure registering car but when leaving the car park the full price of £14 charged.
No time to go back to hotel.

I am a regular Premier Inn customer, but my recent stay at the Premier Inn Derby City Centre (Riverlights) was extremely disappointing. I had prepaid for both accommodation and breakfast, only to discover on arrival—without any prior notice—that the kitchen was closed for maintenance “until further notice.” This meant the hotel could not provide the breakfast I had already paid for.

Instead, I was told to walk to the Premier Inn at Cathedral Quarter each morning, pay again for breakfast, and then wait to be refunded. This alternative arrangement was highly inconvenient, especially as it involved a 7-minute walk in the rain every morning throughout my stay. It felt unfair to be made to deal with the consequences of an issue wholly caused by the hotel.

To make matters worse, I have only received half of the refund for the breakfasts, despite following all instructions. The lack of communication, inconvenience, and incomplete refund have left a very poor impression, and this experience fell well below the standards I have come to expect from Premier Inn.

Stayed here for two nights.
Had breakfast the first morning. £11 for a cold English breakfast to then watch them put hot stuff on top off the already cold stuff. ???
Bed clean.
Shower wasn’t very powerful and has lots of black mould in bottom.
Great location for the city centre.
Parking only a 7 minute walk away.
I wouldn’t stay here again.

Large room, one of the biggest we’ve stayed in
Clean and high praise to the housekeeping team

Welcome was not great, no hello and check in on a machine but Charlotte in the restaurant was exceptional
Very polite and friendly, she served great drinks and definitely a great asset to the hotel

What a fabulous experience again. Came to celebrate my daughters birthday and attend a show one of the evenings. The room was clean and tidy and comfortable but what made our weekend was Charlotte and Nicole who made a fuss of my daughter and looked after us so well. Also a big thankyou to the chef who gave my daughter a crochet cat as a happy birthday present.

Great central location with plenty of public transport option within a couple of minutes of the hotel. Friendly staff and great, clean rooms. Always a pleasure to stay at Riverlights.

Used premier inn frequently over many years this was the first time I had encountered the digital check in process. Didn’t have a qr code with my booking so after arriving late at night after a long drive had to negotiate this, with no staff around, the finding there were no room cards left! Eventually a member of staff from the restaurant got the emergency card for the room but we couldn’t have two which meant if one left the room the other would be left in darkness as the card operates lighting. Very disappointing but otherwise room, bed and breakfast was up to standard.

Arriving at the hotel I was presented with large screens that look like they have come from a fast food outlet. I was told that I had to use them to book in. I attempted to retrieve my booking and it didn’t work. I was then directed to the book in desk, upon which I was told my company booking for three nights wasn’t valid. I was offered to pay personally for the three nights or get someone from my company to come to the hotel and pay. I walked out and WILL NEVER USE A FAST FOOD CHAIN PREMIER INN AGAIN. My company has put out a note to ALL employees not to use Premier Inn Hotels. You have just lost a lot of business

Overall very nice lil hotel.
This is second time me and my 2 young boys who have allergies.
This hotel needs to serve variety of milks, not only cows and soya, and have better lighting. Family room needs some soert of plugh in night light for night toilet trips.
This time i had to go to the shop and buy oat milk for my son,i left it on the counter for other customers and noticed atleast 3 customers going for Oat milk. I mentioned to the manager upon our last visit and it wasnt taken into consideration.
Also it would be nice if FREE FROM items could be introduced,or atleast upon booking option to choose it,so hotel knows that allerfic client is arriving,to have time to prepare.
Corridors are very dark,being epileptic there should be an option to chose closer to stairwell/lift room instead of for 5mins walk corridors.
Self check in-might be a great idea ,but i personally prefare to be greated by staff and ask questions if needed.

Great location on the river and a very short walk to the shops and a stupendous amount of nightlife.

It’s a Premier Inn so you pretty much know what you’re going to get and this one did not disappoint. It was clean, comfortable and affordable.

There was a line to check in on a Saturday evening but the online check in helped move things along. They have a restaurant in the hotel that looked great but I didn’t get a chance to try it.

Clean comfortable room.
George very helpful checking in when the automated system had some oroblems. Reasonable meal-deal for the price.
Great restaurant service from Charlotte.

Best premier inn in Derby to stay at. Beautiful views. Amazing staff. Banging breakfast and a room with a comfortable bed.

We stayed 2 nights at this hotel. There is no parking at the hotel so we parked at Siddals Lane- about a 10 minute walk given the road crossings involved. Fortunately it was a sunny day. On entering the hotel we saw 2 check in screens. We didn't see a human receptionist. One of the screens was working so we checked in and got a room card. We wanted 2 cards and managed to get another one later. Cards were needed to access the lift lobby and the lift itself. Both lifts were in action when we checked in but the next day only one was available for guests.
The hotel has the appearance and atmosphere of a converted office block. Our room was on the second floor. It was a reasonable size with a small window which didn't let in much light as it looked out onto a concrete paved internal courtyard. No Riverside views in this room. The window was locked so we couldn't open it. It was a standard PI room in terms of facilities. The shower was not very powerful and there were no glasses in the bathroom
We did not eat or drink in the hotel.
I doubt we would return.

Excellent value for money. Not the Ritz, but you get what you pay for, and more. Clean, comfortable, practical and central. We are repeat visitors to this hotel, and we plan to continue choosing it for our future stays.

Very good toom with comfy bed. Pleasant shower. Nice breakfast with acceptable coffee. Check-in and checkout were simple.

Lovely, clean room and great that you offer travel cots to accommodate little ones. Great breakfast deal. Helpful and friendly staff. Will definitely stay again.

Pat and Rylan top team members in the premier inn Darby. These two single handedly provided us with everything to make our stay as comfortable as possible. Even with our extensive requests nothing was too much to ask for them. The service has been great and has always been met with a smile and a “have a nice day” would definitely stay again.