Premier Inn Ayr/Prestwick Airport

Fantastic staff, great breakfast, easy parking, nice and quiet hotel. Only problem is that the Brewers Fayre is closed and we would have had a meal on the first night of our stay. Had to rely on a takeaway being delivered which took ages and wasn’t great. Other than that, can’t fault this premier inn at all. The staff are exceptionally helpful, particularly the breakfast staff.

Hotel was clean and room was clean with everything working apart from TV not exactly user friendly.
When booking it did say that Brewers Fayre was closed since 15th October and had no option for hot meal. After a 05.00 start and 467 miles all I wanted was a hot shower and a hot meal. What I was offered was a walk over to the garage and grab a sandwich.

I recommend this hotel if you are arriving late into Prestwick airport. It's clean, fresh and the breakfast is very good.

Fantastic hotel, rooms clean and comfortable. I was worried about the restaurant next door but we had been informed it was closed and no longer part of the premier inn. Our breakfast was top notch, the decor the attention detail was fantastic. But the golden gem is the staff, so helpful and always with a smile their faces. The girl who served us breakfast at the weekend was a credit to the company, she looked happy to be at work and greeted us with a big smile and asked how we were. Will 100% be back.

Great breakfast lovely reception area. All done up. Had a great stay with my family. Will definitely be back. Staff were great!

Easy to find, very close to airport, friendly and helpful staff. Meals were good and good service. Both Hotel and restaurant good value

I had booked (and paid) for evening meal but when we arrived we were told it was only the carvery. They later rescinded and said we could have anything.

The breakfast was well cooked - and well rested. It was mostly cold.

One of our rooms was cold and my friend went to the receptionist who went to her room with her and changed the batteries in the heating programmer but failed to switch it on. She couldn't either so went to bed early in the cold.

The Cleanliness of the restaurant area was disgusting, especially the gents toilets closest to reception.
No lock on cubical door
Toilet paper holder hanging off wall
Spiders making a home in the corners at floor level
Blood wiped up wall tiles
It is obvious it had not been cleaned in weeks
In addition, the timber work in the corridor leading to the restaurant had a layer of dust on all horizontal surfaces that I could write in with my finger.
On my first night I noticed a chip on the floor under a table in the restaurant, it was still there the following day.

Great as usual. The hotel was lovely and clean. Bed was really comfortable. We had breakfast which was fine and we never seen in the evening as we were at a wedding.

Positive:- Great location and check-in was good.
Negative:- The hotel and restaurant/bar are a bit run down and scruffy. The restaurant/bar staff are useless at their job, no desire to provide a decent service, instead just strolling around collecting tomato sauce etc from tables when there was a queue at the bar waiting to be served. When I said I wanted to pay for my drinks with cash the girl behind the bar didn't know what to do and had to call for help!! My daughter rang in the morning to book a table for 6 adults and 4 children at 5pm, she was told that was not possible as the restaurant was full, when we got there at 5:15pm there was only 4 people there, in fact there was only about a dozen other people in the place all night. Finally we were told that the bar was closing at 8pm due to staff shortage. Not a great experience but if you employ a staff supervisor that actually has a brain things might improve.

Didnt like that there was no shampoo nor conditioner but everything else was absolutely fine

We called ahead of our arrival to say we would be checking in late, but would be in time for dinner, which we were assured we would get. After a long journey to get there, we arrived 30 minutes before the kitchen closed. The person at reception assured us again we had time. When we went through to the bar to order our meal, we were told the kitchen was not accepting any food orders. There were 2 table who’d ordered and were waiting for their food, so the kitchen was still cooking. The young gentleman who was behind the bar, was rude, and it really soured our impression, considering we didn’t arrive until 8.30pm and would be leaving the hotel at 3am for our flight. We did manage to order food via just eat and got it delivered. The room was fine, bathroom was clean enough. If we are flying from prestwick again, I’ll not be coming here.

Easy to find, someone at reception even though we came off a flight and arrived at 11pm at night.
Rooms too warm, standard double.

Great location for the airport.
Rooms was spotlessly clean
Beds very comfortable

My only complaint is the food and service in the restaurant was terrible

I would definitely stay here again but wouldn’t use the restaurant.

£3 per night for car park.

The accommodation and staff were good, but the service in the pub next door for dinner and breakfast was the worst I have ever have experienced. Disgusting behaviour and service. 0 score.

We stayed as a family and needed two rooms, but they were far apart which was very inconvenient and meant re-packing for the two in the farther room.

There was also offensive 'pride' related propaganda around the hotel, including on the front door! We were staying with young children and didn't expect to have immoral political advertising to be so in our faces.

When we entered the hotel there was no-one on the desk. We pressed a bell to call attention but when the women eventually slouched out of hiding she was extremely rude. She clearly had no interest to be there or to help in any way.

Finally, we were gobsmacked to have to be pay for car parking! This was not a city hotel, so we really did not expect surprise additional costs when we arrived, especially as we were travelling with two cars!

Although there is works on in reception the rooms are really clean. The WiFi has been updated as well so great for the kids. The staff are helpful and friendly. Plenty of spaces to park in and there is a brewers fayre next door with a kids play area.

One of the worst PI I have stayed at, welcome at reception was grim, the heating system in the room kept 'clicking' all night, the fan provided did not work, smell of plaster as walls in the hall were being worked on...

Lovely warm welcome when entering the building.
Nothing was too much trouble for them. The breakfast was wonderful as usual.
I must say 10 out of 10 that they don’t charge for hot chocolate with the meal like so many do, which peeves me as it’s no more expensive than the tea & coffee.
The whole experience was lovely and definitely worth returning
Great value for money, and they cater quite well for gluten free breakfast

Stayed here at Easter for a couple of nights to explore the area and because it was minimal pricing. For what we paid it was an excellent room. We chose a family room which has recently been refurbished to the new evolution style room. It was huge compared to the premier inn room we had previously stayed at the Ayr racecourse. We had a bath too which I much prefer with shower over the bath, all nice and new and sparkling.
Staff were all pleasant, plenty of parking though mind and register your car or you could be fined!
We had breakfasts in the adjoining brewers fayre which were good. Normal premier inn food. We had an evening meal one night which was fine. Food choices and staff including a chef seemed to be limited. I was left with the carvery choice and this was fine in the end. The restaurant had quite negative reviews before we stayed but it was fine. There is a big play area inside too but not sure if only open at certain times. The staff who were there were friendly. Handy having a M and S food shop at the adjoining petrol station.
The only negative for me was one night it was extremely noisy with people coming and going. Presumably to catch very early morning flights from the airport but it sounded as if people were walking across our floor and kept us waking constantly. Maybe an upgraded room on the floor above might have been quieter. Overall a better stay than expected.