Premier Inn Sunderland City Centre

Check-in was quick and easy as someone was at the desk but there were times I would have liked to ask a question of a staff member but there was no one around.
I would also like to have had a suitcase stand rather than have it opened on the floor. I don't like to us the bed as a suitcase stand as the suitcase is not particularly clean.

Very comfortable room, great sleep . Breakfast was freshly cooked and tasty.

Stopped here for one night to go to the Empire Theatre which is literally just across the road. Room was clean and warm and staff on check-in were lovely and friendly. The car park for the hotel is not owned by the hotel and is located directly behind it. As you drive past the front of the hotel from the south take the immediate left turn. It isn't that big so if you arrive late you may need to find another such as Riverside or the Bridges. There is a code to get a slightly reduced rate just inside the door of the hotel - this reduces it to £17 for 24 hours which is more than some places but no more than elsewhere in the other car parks for overnight stay - it is what it is, and it is very close to the hotel entrance. I didn't stop for breakfast or meals so can't comment on them. There was a stand of tea, coffee etc in the foyer so you could collect more if you needed which is alway useful. Would happily stay here again if I am visiting the Empire of The Stadium of Light (which you can see from some of the windows!) Good value hotel and excellent location.

I stayed in the Sunderland one, no receptionist at 4pm so used the machine to check in. Found my room, opened the door to the smell of vomit. It was freezing, I turned the heating up to 28 and went out for 4 hours. Came back at midnight, room was still freezing and honking, stayed awake shivering til I finally dropped off to sleep at 4am. Checked out in the morning, and again, no staff anywhere to be seen. Hard to justify the premium cost.

I had one night in room 325. The room is hotel standard in its plan. Everything you would need for one night save for a room safe maybe.
I went out in the evening to a football game and settled down straight afterwards.
I just couldn't get comfortable in the bed on my own. I found the duvet way too heavy, and hot. The pillows though were the worst. Very thin and quite hard. Uncomfortably so. Around 3am I discovered that the TV played radio channels. I switched on and this helped me to drift off to sleep. I woke at 5am too hot so decided to shower and dress and have breakfast and then catch an early train home.
Breakfast was standard but OK. I didn't touch the hot food.
Staff at check in were super. I left my phone charger in the room and it was returned to me after I sent a prepaid envelope. Thank you.
The hotel is well positioned for the town.
I would return if I found myself here again but would request a sheet as cover for the bed.

Great stay, Friendly staff, comfortable room and good breakfast. Convenient location and as a solo traveller it felt very safe.

Stayed for two nights on the 4th floor. Very friendly staff. The room and bathroom were spacious and clean. Excellent mattress, pillows, and duvet. You could request cleaning before noon. Large plasma TV. Kettle, coffee, and tea were provided. A varied and delicious breakfast buffet. A generous checkout time, until noon. You could store your suitcases in a locked room accessible only to staff. No noise from the hallway. Ideal location near the center and highways.

Excellent service! Many thanks to the team for a warm and friendly welcome. Special thanks to Markis and Tracey for helping out with my forgotten items.
I also appreciate the support from the kitchen staff.

Nice place

Ideally located for Sunderland Empire and the Fire Station. Friendly staff and comfortable rooms. Have stayed here many times and will be back again soon.

The experience of staying at Sunderland Premier Inn was a pleasant and positive one. The staff were friendly and helpful throughout our stay. The rooms were clean and smelt fresh and there was an ample supply of towers etc for each of our 2 rooms booked. Considering the hotel was near the city centre there was no noise experienced during our 2 night stay. We only had breakfast during our stay but that was always hot and freshly cooked, and we experienced no issues with the food and they catered for my wife's wheat intolerance very well.

Great location, clean and comfortable. I was in Sunderland for an engagement party and for a football match the following day, so staying right in the centre was perfect.

Warm friendly staff clean rooms excellent food a very enjoyable stay will definitely go back there I had read previous reviews seem to be a lot of controversy over the car parking. I did not find this a problem. I knew what I had to pay. No problem not worth complaining about. I was in the city centre hotel car park is a premium.

The hotel looks good from the outside and is very close to the theatre. The warmth of welcome was excellent and the staff were fabulous throughout our stay. The room and bathroom were spotless and the room was a good size. (Room 505 on a Saturday night) The interior of the lifts could do with a wipe over. The only problem we had was there was thumping music playing somewhere outside the hotel until 4 am and it was not pleasant! We sighed with relief and managed some sleep from then on.

Terrible experience. Phoned ahead as recently had a hip replacement. Told I could park in the disabled area. Arrived at the hotel to be told as I don’t have a blue badge unable to park. Main car park full so had to pay £26 next door. Took 40 minutes to check in as the computer was not working. Went down to get a drink at 11.30pm to be told they are not serving because there is nobody in the bar. The bar was full. Just an absolute joke.

Stayed at this premier inn last weekend for the Great North Run. As soon as we arrived we were greeted by 2 ladies, who were so friendly and this started off our weekend great! All the people we came across, from the staff in the premier inn, to other places we had visited in Newcastle were THE most friendliest people we have ever come across!

We rocked up at 1pm and were pleased to hear our rooms were ready. Car unloaded and off we went to have a dry run of my route to get to the start of the GNR for the following day. The metro was a short 10 minute (if that) walk away from the hotel.

Room was spacious, as they always are in a premier inn. The bathroom was a little dirty with remnants of some blue shower gel on a tile, but other than that, nothing to complain about in the room.

The following morning I was overwhelmed to see a table in reception, full of bottles of water, safety pins, plasters and lots of bananas (had I known they were going to do this, I wouldn’t have gone searching for a shop to buy some the previous evening!). Such a lovely touch!

My siblings ate breakfast on Sunday morning and reported to me it was delicious! (We did all eat breakfast together on Monday morning before we left and it was lovely!).

We did have dinner plans on Sunday evening elsewhere, however we had to cancel, due to the journey back from south shields taking so long. Once we got back to the Premier Inn, whilst I showered and got out of my running kit, my siblings had a drink in the bar and we were pleased that they were able to seat us so we could eat.

The food was incredible! We had a sharing platter to start and then we all chose one of the new burgers, which myself and sister couldn’t eat it all!

The staff in the restaurant were super attentive, without being annoying and in your face.
If I was going to that part of the country again (we live 7 hours away), I would definitely choose to stay here again!

You should be very proud of your staff! They all made us feel extremely welcome and made for an enjoyable stay!

As with all of my Premier Inn stay reviews I leave..the rooms could do with an upgrade of a fridge put in them! However, this will not stop me staying in a Premier Inn in the future!

My wife and I stayed here for 9 nights whilst work was done to our home. We’ve stayed at Premier inns all over England but this is, without doubt, the best. The room was spacious and comfortable ( my wife uses a power chair and there was more than enough space to get around.) . The staff were always friendly and helpful, nothing ever appeared to be a problem to them. Food was great, the hearty ‘Premier Inn breakfast’ never disappointed, as a blue badge holder we always managed to get a disabled parking bay, which were monitored by staff at reception.
All things considered, this is an excellent Premier Inn

Very great I lost my phone in my room and a lovely lady found it she was very friendly also the other woman that checked me in

Visiting family. The service from the staff from checking in to checking out was fabulously with staff only too helpful to offer help, guidance and being available and on hand. The room service were always on hand (if needed) for room cleaning, bathroom replacement ect. The restaurant staff were always helpful and the food piping hot (thanks chef) and always cleanly set out. The staff at the hotel couldn't do enough for guests and rounded off a fabulous stay. Thank you.

Comfy bed, clean bathroom, friendly staff and decent price, what's not to love? Perfect location for the Empire theatre and the Bridges shopping centre.