Premier Inn London Tolworth

Stayed at Tolworth on Saturday 29th November, Claire on reception was fantastic as were the two ladies working the restaurant on Saturday night. Unfortunately I didn’t get their names but nothing was too much bother for them.
This is the second time I’ve stayed here and it won’t be the last.
The staff cannot do enough for you and they are a credit to the company. Thanks for a great stay. 👏👏

My Godchildren and I stayed at the Tolworth Tower location last weekend. The Staff are absolutely amazing, each and every one helpful and kind. Mani could not have been more professional, he checked us in, served us at breakfast and is an excellent ambassador for the Chain. We also commend Ray the great Chef, he could not have been more kind and helpful. I have many food intolerances and he was so concerning about them. He guided me to the correct food products he had cooked so that I did not eat anything i was intolerant to. After each breakfast he went around to every table and asked if everything had been ok. Quite unusual and very kind. We will stay there again.
Well done Tolworth Tower Folk.

The staff were so friendly at this hotel and made my stay with two young children pleasant and easy. The food was really great and we headed out each morning with our bellies full after a great spread for breakfast. Serious allergies were taken care of and there were plenty of options for a nut-free child. The room was comfortable, clean and quiet and the water was really hot for showers at any time of the day. We had a very pleasant stay.

Went December 2025

Good price

Good room

Good location!

Excellent breakfast on 16th December from Ray the chef - thankyou Ray!

Das Zimmer war groß, kein Zimmersevice.
Personal manchmal etwas überfordert.

thank you Vivi and Sarah for the excellent service with a smile. Very helpful staff ,good communication skills.. thank you

We enjoyed our stay at the hotel, it was very nice, Viviana who took care of us was very sweet and helpful, also the food was very good

We had a wonderful experience during our stay at the hotel. From the moment we arrived, Viviana took amazing care of us. She was incredibly nice, patient, and helpful with absolutely everything we needed — from check-in to recommendations and small details that made our stay easier.

The service overall was great, and we also ate at the hotel. The food was delicious, fresh, and nicely presented. It really added to the comfort of our stay.

Thanks to Viviana and the whole team for making our trip enjoyable. We would definitely come back!

Very pleasant stay, was greeted by Claire, the manager when we got there. She was very friendly and sorted out our parking.

We were allowed an early check in although we hadn't paid as our room was ready.

The room was clean and tidy and part of the more modern layout.

The only thing that let it down was there was no hot water in the morning, I'm not sure why but it didn't ruin the stay I just had a rather chilly morning shower.

Paid for breakfast which was very nice as well.

Comfy bed, quiet room, as you expect from the Premier Inn. Nice breakfast, floor in restaurant sticky. Overall good value for money.

I like fish and chips,wings were great and the tikka chicken served by the chef on Friday night. The service from Sarah and Vivi was very nice, they are very kind and helpful and upsold us the new menu！Room is clean and comfortable.recommend this hotel we feel very welcomed

This place has completely put us off booking a Premier Inn in future. We have stayed in many premier Inn's over the years and have always felt confident that we would be staying in a clean and comfortable room. Tolworth was a big disappointment, the whole place felt unclean. Our room key cards would not work so we were given a different room, on the third day the key cards for that room also stopped working. We were woken up by the room alarms being tested without prior warning. A worker randomly came to clean the shower head and climbed into the bath wearing work boots, he screwed off the shower head and whooshed it around in a bucket before replacing it and leaving without wiping his dirty feet marks from the bath! The carpets were grubby, there were marks on the walls, dents in two lampshades and all the surfaces were sticky. The window was covered in fingerprints and smears and the curtains had dirty marks. we only sampled breakfast once, that was enough! No tomatoes, no black pudding, no mushrooms and under cooked eggs!

First time here, hopefully not the last. Very easy check-in, incredibly clean room, very well decorated, amazing firm bed, fantastic shower, with immediate hot water. Genuinely nothing that could be bettered. Breakfast was brilliant, continental choice and hot choice too. Many coffees and teas etc, only thing here, no oat milk only soya alternative.
Mani was very attentive and helpful, both at check-in and breakfast. He should be employee of the month.

Great stay clean and comfortable
Breakfast was really good - lots of choice and Ray was extremely helpful with food intolerance menu questions - great value for money & friendly staff.

Great location. Amazing and friendly staff. Great food and good value. Can’t wait to stay gain. Claire was such a great manager and couldn’t do enough to help.

Mentioned it once and I’ll say it again night 2 was even more pleasant due to the workers at dinner, specifically kasia and Scott what lovely service

Great experience at the Premier Inn staff for absolutely excellent the breakfast experience was great. Couldn’t find them.

Friendly helpful staff who went above and beyond to assist our 3 day stay! The restaurant food was excellent considering Raymond the Chef was on his own! Superb!! Juicy steak n chips!! Waitresses were delightfully happy and engaged well making it a memorable few days! Thank you!!! We shall come again!! 😌

Initially the experience was good. The lift was broken but luckily we were only on the 2nd floor.
The room cleanliness was good. The only issue we had with the room was the temperature. The air-conditioning barely worked so wouldn't cool down. There was no window to open. Given we didn't come back to the hotel until very late and had an early start the next morning, we didnt have time to have someone come to the room in the middle of the night. We had to try to get what sleep we could. Which was very little.
The hot breakfast the next morning was very poor. It had clearly been sat out for ages and wasn't being refreshed. It was tough and chewy. We couldn't eat it.
We quickly left after breakfast as we had a 4 hour drive home.
Give time factors we chose not to stand around complaining to reception but to use your feedback tool. This unfortunately was used against us as an excuse not to take responsibility and offer any form of compensation what so ever. I have since asked to make a formal complaint and this so far has been ignored. So currently we're very unhappy the overall experience and especially with the "customer service" we received after.

The room and the building in general were ridiculously hot, Myself, my husband and our son barely slept a wink due to the intense heat. The air conditioning unit in our room barely worked. The restaurant was also unbearable hot even the lady who works in there was fanning herself to keep cool. We couldn’t wait to get outside for some fresh air. We stayed in October I dread to think what it’s like in the hotel during the warmer months.
To top it all off we were on the 6th floor and the lifts had broken down and we had to carry our luggage which was very difficult as my husband had a slipped disc in his back and was in agony. The staff are friendly and helpful and the hotel was clean but I wouldn’t stay here again.