Premier Inn Seaton

1. We checked in, Staff were friendly!
2. No tissue in room. We had to go to Tesco and buy some by ourself! Only to be told the next day that you did have some. So how about some management communication to staff members?
3. We ordered a medium rare stake for 3 people! How about teach your staff how to cook a stake! I gave a tip also although even though the stake was done! NOT what we were expecting & my Mother could not eat anything!

I feel like we have been seriously ripped off! I am not someone to complain usually and that is why I still gave a tip to the people working becource it is not their fault that they have not been trained properly!

The management has to learn a lesson from this!

For example: The hotel was fully booked but no coisants available...

This branch had a lot to learn in hotel management!

Its as if all the staff are slow quiters. Apart from one lovely lady called 'Cloey'

She helped us more than her job description and went that extra mile to assist us!

You should train her and make her the Manager very soon to ensure dissapointing reviews like this do not become a regular occurrance!

Family of 4, stayed for one night.
The room was very affordable, the staff were polite and courteous, the room was very clean, the beds extremely comfortable, and the breakfast was delicious. Will definitely return.

Stayed here for the second time for my partner’s birthday.
We had a lovely short break .
I can honestly say that the staff, in particular Jodie and Tony the manager were absolutely amazing.
One night in particular they were short staffed and they Rose to the challenge of managing the hotel between them .
Tony the manager filled in for the chef who was off with illness and Jodie running the restaurant floor and also juggling the bar and reception.
She was faultless and didn’t show any signs of being stressed whatsoever.
We were so impressed with the pair of them we went to the restaurant a second night .
We will definitely be back again next year again and hope they will both be here next year .
Premier inn , you should be so proud of having these staff with in your team .
AMAZING 🩷

Me and my wife stayed for a couple of nights. Seaton is good place to stay clean and tidy with a good breakfast. Only down side free parking would be nice. 🙄

We have been before and knew what to expect.
The hotel is clean and convenient and the food, though factory produced, by and large, is good,
The staff are very stretched as the company is obviously running their hotels to be as cost efficient as possible.
They are mostly friendly and cheerful but a couple are not but I don’t blame them as they are under a lot of pressure when the hotel is busy.

Good stop off room lovely when touring Devon Dorset borders. Good parking great if you have mobility issues plenty of parking.

Terrible experience. I was here as I am walking the SWCP and fundraising for the Epilepsy Society. It turned out to be an expensive stay with badly torn bedlinen, and the bed made up to deliberately disguise this. Grime around bathroom dispensers and sink overflow. Spills down the walls which haven’t been cleaned off. I have stayed in cheaper and better airbnbs during this trip. I complained to the manager in the morning as the bedlinen issue was only discovered at 11pm and as a lone female I was not happy to leave my room and return to Reception at that late hour.

Great location, friendly staff all working very hard, but they were massively understaffed for a busy half-term. Two ladies covering the bar, restaurant, and reception both at dinner and breakfast.

Disappointing really. Given it was the first Friday night / Saturday morning of Half Term and high occupancy in the hotel, you would have expected more staff on at breakfast. Slow to clear the tables, slow to replenish pastries (nearly 30 mins to cook), bread ran out, no strawberry or raspberry jam, no Flora type spread (only butter).

Rooms are starting to look shabby - coffee spillage on a lamp shade, scuff marks on the walls, a dirty towel.

Beds were comfy though.

This hotel is well located in Seaton, close to Tesco, the Tramway and the beach. It has paid-for parking, so that in itself disqualifies it for a 5-star review in my book. However, there were worse things than that here.

The receptionist that was on duty when we arrived tended not to speak clearly, making it hard to understand what he was saying. Our room was ready upon arrival but looked rather 'tired', more like exhausted really.

The duvet cover had several holes in it - I was surprised that it had even been fitted, as it belonged in a fabric recycling bank. The undersheet did not quite fit and was several inches short at the head end. The spare pillows were in an unsealed bag, suggesting to me that they had been used and then put back in to the bag. We put them underneath the pillows that were already on the bed. The window had some mould around the lower part of the inside.

The bathroom shower curtain had several missing hooks and the rail was twisted - it would have taken only a little tap to make it fall off completely.

My partner noticed what appeared to be flea bites on her lower legs during our stay, and they could have only come from the carpet in our room, so that was quite a worry as well.

The breakfast staff were friendly and the food nicely cooked, although on our second day there was no prepared fresh fruit bowl available - just a gap where it should have been. The 4-slice toaster here - one side was quicker than the other - is completely inadequate to cater for the demand and needs replacing with a higher-capacity roller type.

I cannot recommend staying here, and as fairly frequent PI customers we were very disappointed.

Looks a bit of a dump from the outside but inside it is fine although the passage way to the reception seemed to be being used as a storage area.
Breakfast is adequate.
The staff however are really not very friendly.
It's ok for a 1 or 2 night stop over.
Would have appreciated not having to pay extra for the car park.

Sadly the hotel had a staffing problem. The manager was quite new but trying his hardest to please guests. The main issue was catering. During our stay we had paid for the "meal deal" meaning we had breakfast and evening meals. Breakfast was ok but it was self serviced. Less said about the evening meals the better. In fact the regional manager paid a visit to try and sort out the mess. The hotel is otherwise well situated, clean and tidy. Parking has to be paid for even if you have a blue badge. I doubt we will return. May stay in nearby Beer next time. There is a bus service which we used. I wouldn't recommend the meal deal or evening meals unless the staffing has been addressed.

Accommodation fine
Breakfast was not wanted, but included in price
The cooked (raw bacon) breakfast consisted of the usual budget ingredients, some people ate it
Cold offerings very limited, no cheese or meats ,just tiny sachets of Marmite, not loved
What ever combination of buttons pressed on coffee machine you could not get a drinkable liquid out
Suspect budget ingredients like everything else

Everything clean, convenient and comfortable as usual with Premier.
Special mention to the young man working the afternoon/evening shift on Fri 26 Sept. He was on reception and in the restaurant and seemed to be doing everything!
He was really helpful, great member of staff, sorry I didn't get his name.

We have stayed at this hotel regularly for my husband's birthday for 3 or 4 years now & enjoy it every time.
From check in we had an excellent experience. Due to the beds being very high & with my arthritis in my hips I usually book the family room to get the sofa bed so I don't have to climb on the high bed. I think I booked it wrong because we're were given a double, I went straight to the reception & explained and the lady on reception, Louise, was lovely. She listened, understood & did her best to accommodate me, giving us an accessible room on the ground floor which was perfect, lower bed & bath.
They seemed to be working long hours as Louise seemed to be there constantly and was doing the reception & resturant work.
Nothing was too much trouble for her as i saw her helping other guests too, she really is a credit to the company, hope we have her service us next time we stay. Thank you Louise, you really are a star. And a thank you to the room attendant lady I was talking to because the standard of cleanliness was top notch. The bathroom was immaculate, toilet paper & soaps were full, no dust, debri or mould that I could see. I always feel comfortable in a clean room.
Breakfast was lovely, well cooked, plates & cutlery were all clean. As we were near the reception we made the most of the coffee machine in the reception, loved the coffee.
We were certainly happy with there service & value for money.

You always know what you get at a Premier Inn, a decent clean room and a good mattress at a reasonably cost.
Although we are always welcomed by friendly and efficient staff we must say that in this instance the level of service given by the duty manager, CHLOE B far exceeded our expectations. This young lady is a credit to Premier Inn

Having read a number of negative reviews, the first day seemed to me to be proving them wrong, a nice room, comfortable bed, a decent breakfast and helpful staff.
However, it soon became clear that Premier Inn may be the RyanAir of hotel chains.
1, We booked bed and breakfast bit were told on arrival that we had to pay an extra £2 per person per night for a full breakfast, despite the advertised unlimited breakfast. "Our famous unlimited Premier Inn Breakfast" from their website There was no mention of this when we booked
2. Free internet was advertised but clunky, unsecured and unresponsive. A better connection was available for an extra charge. "Enjoy free Wi-Fi throughout your stay at Premier Inn. Simply select ‘Premier Inn Free Wi-Fi’ from the list of available networks and get connected". From gheir website. There was no mention of this when we booked
However, the highlight of the stay was the 18 times we had to ask for a new key, especially the time when the woman in reception did three failed keys in a row and had to go to the room with me and let me in with her staff key. This is not a unique or even uncommon experience and I refer you to metal things that you put in a hole in the door and turn. I think they are called keys and have had a 100% success rate since the middle ages.

Room was very comfortable and quiet. Staff were extraordinarily and helpful.

We originally were going to stay 4 nights, but with the being quite wet, we only stayed 2, with the receptionist, according to the invoice, arranging for a full refund for the two days not stayed.
Arrival and checking in was smooth. I had asked fow two rooms next to each other, but in the event, they were opposite. Perfectly ok. The rooms were clean, and had everything you needed.
Except...
Chris's room was missing a bulb in one of the bedside lights. The really helpful receptionist got a replacement quickly. Also, Chris's card activator in the room was tempermental, and needed a solid tap in the wall direction in order to work.
My room - no bulbs in either of the bedside lights. Again the recptionist managed to find replacements and fitted them. The TV would not work - it turned out that someone had turned it off at the wall plug, which was hidden on the behind the TV. On trying to use the desk light, it turned out to have bo bulb. It turned, there was not a single spare in the whole hotel!
WiFi - that was abominable! The free connection consistantly gave sppeds of around 600k upand down. Again, the receptionist upgraded me to the £5 a 24hr premium. This only gives 8Mb!
In this day and age? REALLY?
Dinner in the restaurant was ok, and with the individual prices, I recommend the meal deal!
Breakfast was ok, nothing special, but hot and filling.
If it wasn't for the service the receptionist gave, the review would be 3*, but she was so helpful, it became 4*

We have used Premier Inns around the country for years, but following our stay at Seaton, will not be using them again.
There was mould on the bathroom ceiling and shower tray, and we had to go down to reception for toilet roll.

I WILL NEVER STAY HERE AGAIN