Premier Inn Marlborough

Due to family in the area, I have stayed at premier inn in Marlborough on a few occasions.

The staff are extremely professional and helpful, rooms comfortable and the food reasonably priced and tasty.

Received a nice welcome present upon arrival too. Highly recommend!

I was really impressed with the Premier Hotel. For the price, it’s great value, and the place has a warm, welcoming feel to it. I felt safe and comfortable during my stay. The staff were genuinely lovely and helpful, and the hotel is close to everything you might need. All in all, a really pleasant stay.

Always look forward to good staying at Premier Inn. Even better if you can book it early and get a room at a reasonable price!

Overnight stop prior to photography in Savanack Forest . Ample free parking , warm welcome , clean spacious room with good amenities .
Excellent friendly helpful staff . Good breakfast ( need to book) , and good value dinner and bar . Excellent haddock and chips .
Superb value £52 room only .

Another great stay in a Premier Inn. The room was clean, quiet and warm. The staff at reception were very friendly and helpful. The staff in the restaurant were also very friendly and seemed to enjoy their jobs, which is surprising these days!
There was plenty of free parking and we really couldnt find any negatives during our stay!

A stay of two consecutive nights in different rooms. Location is convenient to reach, for town and for neighbouring shops (Tesco etc). Ample car parking. Clean and bright reception, one check-in machine out-of-order (both nights), no-one to assist (both nights) but the other machine was fine and check-in straightforward. Both bedrooms were relatively spacious, comfortable and clean; one was very quiet, the other somewhat disturbed by noise but perfectly acceptable. The bathroom on the first night had a bath (bonus) and was clean, the only quibble being a leak from the top of the shower which tended to soak the floor. The bathroom on the second night was probably the dirtiest of any hotel that I have stayed in (and I have stayed in hundreds); have a look at the photos. There was no-one at reception to report issues to when I checked out. Nor did anyone answer the phone when I wanted to find out when the restaurant would be open so I ate elsewhere. With a bit of attention to details, this could be a very good hotel for the price; hopefully, it will receive that attention.

The hotel itself was like most Premier Inns. The room was standard and fairly clean. We had booked a family room and twin room but only the double beds were made up in both rooms and when I managed to find the housekeeper, both rooms were down as being booked as singles on her list, but she did then say she would make up the sofa into the extra bed. I was glad we checked in before visiting family or not sure what we would've done if we had checked in late and beds not made. We didn't realise we needed to book for breakfast. There was nothing in the room to say what time breakfast was and when we ask the time of breakfast at reception when we got home that evening, and were asked if we wanted to book, only very early or very late times were still available. Breakfast first morning was OK but very slow to be replenished. Second morning one member of our party got their breakfast then we were told the trays would not be refilled and someone would take our order, but we could order more if we wanted, as it was a buffet. We then had to wait 35 minutes for our food, but which time the person that good their food first had long since finished, and we were later than planned going out & meeting family. We couldn't then have seconds as it took so long. The food was not great quality for the price. If we'd known, we would have gone out for breakfast. It is just usually quicker and easier to have the buffet.

Parking on site is free. Outside appearance also good. Room cleaning not satisfactory, didn't even refill toilet tissues. Bathroom and bedroom cleanliness unsatisfactory. Check-in machines out of order. Check-in staff unfriendly and unwelcoming. This is untypical to any premier inn we stayed before.

A good start with ample parking, a clean reception and a clean room.
However, these were the highlights. Excruciatingly poor WiFi (i believe frequency bands were being blocked) meant business tasks had to be done offsite. no amount of tethering, whether it be WiFi or Bluetooth, would work.
Furthermore, the coffee machine, a push button affair, was broken during my 2-night stay. no effort was made to repair it. I appreciate it was a weekend and maintenance staff may not have been available. However, for the model of machine used, a swap-out unit would had mitigated this for little investment.

Stayed here and left on Tuesday on the Morton departure a housekeeper named Sarah was screaming at a poor young blonde housekeeper that I have recently learned that her name was Courtney she was very unprofessional and made myself and other guests feel uncomfortable to the point I wish I had said something she was rude and vile and I called the hotel to report what I had seen. I certainly hope they take it very seriously and I hope the young girl is ok

Great location and very clean but woken up by washing machines on spin cycle at 5am three nights running. Avoid room 101. Some staff grumpy and unhelpful but others great.

Staff are friendly, rooms were fine, food mediocre, prices moderate for the UK. My main issue is that the staff must have failed to read the registered car numbers on a few of the nights I was booked in as I just received parking fine notices from Europcar for parking at the Marlborough Premier Inn amounting to 225 pounds!
I was booked between Sept 10th and 17th 2025 and received fine notices for three nights within those dates.
Now I'm trying to reach a human being about this fiasco, and it proves very difficult to just get a direct email address for the hotel in Marlborough, so now I have to phone them from here in Japan just to sort this nonsense out!
PS. I stayed in 2024 too, but had no issues with wrongfully issued parking fines. I feel like this is a ploy just to squeeze more money out of innocent tourists.
It's one of those cases where the amount is small enough not to bother with litigation, but large enough to be felt a bit, and of course to sort anything out you have to run around in bloody circles between Parking authority and Hotel and car rental company.
Needless to say I'm pretty pissed off about this. Will not be booking with them next year unless they make this right.

Stopped here for the night to break our long journey and again on our return. We did the same last year and thought this year our stay was even better. We were pleased to see Joe again who is so friendly and helpful and made us very welcome. He really does excell as we found a special treat for us in our room on our return visit. He helped us with all our luggage which would otherwise have been so difficult for us as we are all physically impaired. The room was clean with the useful spare pillows as usual. We ate in the restaurant and found the food enjoyable and plenty of it. We went for the meal deal which we find convenient with a good choice of food. My father really enjoyed his black pudding at breakfast which is getting unusual to find in hotels now. Thank you, we hope to see you again next year.

The room was clean and offered every thing we needed, but with no frills. All the staff were friendly and helpful. Air conditioning was good, windows don't open. Shower was excellent, good water pressure but no shampoo and conditioner only a liquid that served as shower gel and the hair items. Bed was comfortable so were the pillows. Plenty of parking too.

We arrived a couple of hours before the official check-in time and when speaking with the receptionist we asked if we could leave our car in the car park (as we were early) so that we could walk into town. We were told in no uncertain terms that we couldn't check-in early unless we had paid for it but we didn't ask that, we were only asking if we could leave our car and come back later to check-in! Not a very friendly start.

When we eventually got in our room, it was as expected - spacious, clean and comfortable. Two bath towels were supplied but only one hand towel (not a problem, we were more than happy to share) and there were two extra pillows if required. The bed was large and comfortable but a little too soft for my husband (personal preference, not a complaint). Our room was on the third floor and for safety reasons the window didn't open but there was air-conditioning (instructions included).

We were staying for three nights and on the first evening booked the meal deal - two course dinner and breakfast. The food was as expected for a Premier Inn - nothing special but good value for money. We also sat and ordered a couple of drinks at the bar which is a fairly low key area with not alot of atmosphere - the bar was quiet each night but we were told they were going into the quieter months and they didn't expect to be very busy. The breakfast staff were friendly but the bar tenders and receptionists need to learn to be happier - it doesn't cost anything to smile once or twice!

Malrborough itself is about a 12 minute walk, it is along the main road into the town but there is a pavement, just be careful as the lorries rush past at some speed. We would stay here again as the hotel is in an ideal location for exploring the surrounding area.

I always chose Premier Inn over others as I found that the standard was higher than other budget hotels and we have stayed at many over the years. The bed would be supportive and comfortable and the room would be clean and have everything we need. If possible I now book a Premier Plus room. First time at Marlborough and no Premier Plus available. I booked an assisted room instead to avoid having to climb into a bath for a shower and because it would have a high toilet as we both have mobility issues now.

Premier Inn switched to Silentnight from Hypnos mattresses in 2022. The card on the desk said we had a new Silentnight mattress and could purchase one online. Whereas the beds are usually high, supportive and easy to get out of for us, this one was so low we struggled to get up out of it as it sagged badly when sitting up. As there was only one tatty armchair, my husband used it and I sat on the bed for a cuppa when we arrived before dinner, I knew immediately I was in for a painful night as the mattress had no support whatsoever and sagged down in the middle. It was old saggy and so unsupportive, I woke at 3am in pain. We have stayed in other Premier Inns with the new mattress, but thought if this is also the new mattress, then it's awful! I was so disappointed I took a look under the mattress protector to discover that this is in fact a well worn Hypnos... shock! Hypnos have always been so comfy-I can only assume that this one was very old.

The room (210) looked worn and tatty. Dust on all skirting boards and the toilet was dirty and not up to the usual standard we have come to expect from Premier Inn.
I wonder if all assisted rooms are of inferior quality as there is less demand for these...

PROS
There was lots of parking, the staff were lovely and most helpful and friendly and the dinner was good. Breakfast was great and
Shanan the Chef produced perfect poached eggs to order. Compliments to him and all the wonderful helpful lovely staff. They made up for the bad night sleep we're had.

Located next to a roundabout, with easy access to a Tesco, a Budgens, Costa and a service station. The staff were warm and friendly, particularly the afternoon we checked in.
We were tired after sightseeing and decided to upgrade to a ‘meal deal’ rather than chase around the local area for food. The menu and food although basic were good, tasty and filled the spot. Again staff were lovely.
The room was basic and clean, but strongly smelled mouldy (I did not complain, I could tell it was clean, just smelled mouldy). The building appears new but I feel it has been there for a while and shows signs of water damage at some stage in the past. Which could be the cause of the mouldy smell.
Breakfast was ‘interesting’ instead of the normal ‘full English buffet’ the staff member said it is table service this morning, and that he would come and take our order. Usually we opt for the breakfast as it is easy to eat enough to keep going all day, but with table service it felt restricted. However we were able to fill up on croissants, and the continental breakfast. It seemed like the chef was on his own, which would have been super difficult to manage. The cooked food provided was cooked well and tasty, so he did a great job.
Again the staff during our stay have been lovely, but the owners of the hotel could probably do with some building maintenance.

I stayed with my mum and had a filthy bathroom. Terrible breakfast experiences on both mornings. I asked for the bathroom to be clean when we were out and upon returning at 10pm found that the only thing that was done was the toilet roll was filled (we started off with 5 sheets!!!) after complaint and sending an email to the hotel manager in the morning about all our issues we were given an email address to get our refund. Manager promised to submit our claim for refund which he completely agreed to and had no words for our experience. I emailed and 20 days after our stay we have had no feedback, no refund and after another email had no reply again.
Beware if you want breakfast as many items were missing (bacon, yoghurts, fruit) on one morning and the second wasn’t even a hot buffet! Not what you advertise.

Been working away in Marlborough staying here,
The staff are a breath of fresh air and all seem to really care about customer satisfaction,
The food is great
The rooms a really night
The whole place feels modern clean and friendly,
I highly recommend

We came here for breakfast like we do every year on our way to Weymouth. Richard and his team did not disappoint. The breakfast was perfect hot and very fresh. Filled us up to continue our travels. Well done to the chef your food was very nice Thank you