Premier Inn London Hayes Heathrow - Hyde Park

They NEVER answer the calls, even though the automated response redirects to the staff, which I found was very inconvenient

Stayed here many times, comfortable and well situated for transport links. The new social is very good except for the bar, very limited range of drinks, no proper beers or ales, just poncy hipster drinks.

Tbd

Friendly, predictable, comfy beds. Well placed for transport to central London, relatively cheap parking, you know what you’re getting with premier inn, this is one of the better ones, rooms are generally reasonably priced compared yo other options.

Best stay. Everything was good, clean rooms , great location and the staff is just amazing, very welcoming and friendly.

Nice experience .Very friendly staff ,and the new restaurant is just amaizing .We enjoyed our breakfast and dinner and everything was great.

I was at the hotel with my partner and was having a drink .. the staff was friendly.. and the manager was friendly n helpfull aswell

My experience at this hotel was deeply disappointing and far below the standards expected from Premier Inn. I checked in on behalf of my partner and requested a room on the top floor. I was initially told it would be ready in five minutes, but I was left waiting for approximately twenty minutes.

When I finally received the key, I went to the room and found that it was far too small for two adults. I returned to reception to request a room change, but the manager, Marius, refused. He insisted that the person who made the booking needed to be physically present to make any changes—an explanation that offered no real solution to the issue.

Throughout our interaction, Marius behaved in an unprofessional and intimidating manner. As a female guest, I felt extremely uncomfortable due to his stern, authoritative looks, which appeared intended to pressure me into dropping the request. When my partner called and asked to speak with him directly, he refused to engage at all.

After making me wait an additional thirty minutes, the “policy” he had stated suddenly changed, and he eventually provided me with a different room without any explanation. What made the situation even more unacceptable was that, despite being a manager, he addressed me as “darling”—a completely inappropriate and unprofessional term to use towards a female guest in a hospitality setting.

His conduct caused us significant distress, and the lack of professionalism displayed throughout was extremely disappointing.

A Note to Future Guests:
For future bookings, I would strongly recommend confirming room needs clearly in advance and keeping all booking details accessible. If you encounter any issues on-site, do not hesitate to escalate them promptly. Guests should always feel respected, supported, and treated with professionalism throughout their stay.

⭐ 1-Star Review — Premier Inn Hayes (Hyde Park)

My experience at this hotel was extremely disappointing. My partner checked in for me and asked for a room on the top floor. She was told it would be ready in 5 minutes, but ended up waiting 30 minutes. When she finally got the room, it was very small.

When she asked to move to a larger room, Marius at the front desk incorrectly claimed that the person who made the booking had to be physically present. This is completely false — Premier Inn customer service later confirmed that as long as the booking reference is provided, room changes are allowed.

Marius was rude, unhelpful, and even refused to speak to me on the phone, despite my partner asking him to. The attitude and lack of professionalism were shocking.

Reception is also often empty, and it takes far too long for anyone to deal with even simple issues.

I would urge others to be cautious before staying here. This is not the standard you expect from Premier Inn.

Excellent stay .We enjoyed our stay ,my family was happy with the room.The staff was very helpful and friendly. Nothing to complain.

I had a good time, good food,great service and happy stay. Pleasant bathrooms with warm showers.I Would like to visit again.

We had a great stay. The new opened restaurant was a great surprise - delicious food and relaxing atmosphere.Highly recommended!

Stay was lovely, nice restaurant staff were very helpful clean rooms the welcoming attitude of staff was pleasant and felt like home

Great stay at Premier Inn Hayes!
Clean, comfortable room, friendly staff,and a convenient location. Excellent value for money- I would definitely stay again and highly recommend it.

If you're looking for a peaceful vacation this is a good place to be at. The service was good, I couldn't ask for anything more:) Didn't have to rent a car since the train station is close by.

We had a great stay, the new restaurant is lovely with delicious food and great service from everyone, rooms are clean and location convenient to travel.

Everything was great, nice and very helpful staff.The price was very reasonable and the location is very convenient as it is near a train station.

The actual rooms are much worse compared to what they show on the Internet/Website.

The room we were assigned also had a bad smell. We asked for a different room because we couldn’t stand the smell but all they did was spray air freshener to hide/mask the smell instead of assigning us a different room.

We were planning to stay 7 nights but after the second night, we had had enough. We checked out and went to Marriott hotel. What a HUGE difference it made!

Wi-Fi at Premier Inn also does not connect. And whenever it connected, the speed was agonizingly slow. You get faster speeds from your regular phone.

The restaurant was closed therefore we did not have proper breakfast yet they still charged us full price for the stay. Felt like a rip off.

I have stayed in other Premier Inns, and this one could be improved. Staff could be more welcoming at the front desk.

Location was good and room was clean. Ac in room was quite noisy and had to set it at the lowest fan setting or switch it off as it disturbed our sleep.