Premier Inn Newbury TC - London Road

Lovely stay here after visiting some friends. Lovely atmosphere and all staff are warm and welcoming and seem very happy to help.

After a bit of a slow check in (staff were changing shifts) we got to our very clean and comfortable room and had a good and peaceful nights sleep.
Breakfast in the morning was very good, probably the best cooked breakfast we have ever had in a Premier Inn. Chef was very friendly and came around the restaurant checking everyone was happy with the hot food. Only slight criticism was that the other staff were slow to clear the used plates and replenish the fruit, bread etc. Will certainly use this Premier Inn again.

Service was splendid, rooms were nice and clean, great location walking distance for everything you could need. Not a wide range of beers but a good range of beers and that’s what’s most important 😉 nice and quiet atmosphere.

great service from sophie o’brien was very
enjoyable grabbing a pint, fantastic selection of beers and spirits, great hotel 10/10

Staff were responsive when needed. The room did not have the finishing touches we've seen before such as cushions on the bed. 2 lamps were not working. Air conditioning fan could be noisy even on low. Overall, just not as good an experience as we've had before.

Really lovely experience. Staff were amazing. Every staff member was so attentive to my every need. Breakfast and dinner was amazing.

Had a lovely experience recently, Sophie was so accommodating and so friendly, she went above and beyond to make sure we were looked after and she really is an asset to your business! Will definitely be returning

I have to say Sophie O’Brien who works at the hotel did outstanding work in making sure all my needs and worries where sorted and met
Super friendly and she was amazing . Best customer service I have received whilst staying at a hotel

Was good location for what I needed. Room was clean and comfortable. Bit tatty and in need of an update. Breakfast was disappointing for me. Not really anything for gluten free, I asked about toast and was told to use the main toaster as they couldn’t cook it for me. Being celiac I wasn’t going to take the chance of using a heavily contaminated toaster. Both the sausages and hash browns have gluten in and they don’t need to. Buy better quality gluten free sausages and hash browns.

Hotel staff were exceptional very friendly and nothing was too much trouble. There were 18 of us and were made to feel very welcome

Check in machines were out of order and only 1 member of staff was checking people in so it was slow

I emailed twice in the weeks before our stay asking for confirmation about the sleeping arrangements for my 20 month old twins and had no reply at all

Only 1 highchair at breakfast, as above; I have twins. There was also another family with a baby so we didn’t get a highchair. This was dangerous given the breakfast dining area is next to the doors and road, especially given breakfast is self service so you have to go up to the buffet to get food. I asked to sit in the furthest corner from the doors but was advised this area was reserved for a regular

No veggie sausages at breakfast and limited vegetarian selection. Wouldn’t have paid for breakfast if I’d known, had much better breakfast service at other premier inns.

I was disappointed with my stay. On arrival, I was given an adjoining room, which meant I could clearly hear the guests next door. I asked to move but was told the hotel was full.

The shower barely worked due to low water pressure and left the entire bathroom floor drenched. One lift was out of order, and the other was unreliable, so I ended up carrying my bags up four flights of stairs.

Dinner was chaotic, with a noisy family letting children run around the restaurant while staff did nothing. I asked three times for my dessert, yet it never arrived, and no one offered an apology or explanation. Even the till wasn’t working properly at payment.

The only positive was the comfortable bed. Unfortunately, everything else fell short, and I felt let down considering the price. Premier Inn really seems to be going downhill.

Great Staff, food in the evening and breakfast was great, rook was good, bathroom excellent. Nice and quiet stay, i recommend it

Great location, close to town

⭐ Fantastic Dinner Service! ⭐
Huge thanks to Gabbi, Coonie, Csilla and Dara for an outstanding dinner at Premier Inn Newbury. Warm, friendly, and attentive throughout – nothing was too much trouble. They made the evening feel special and are a real credit to the hotel. 🌟

Always great service & wonderful food. Tonight Chef Carlos made our meals- excellent value for money. Room is always clean & tidy;

I use Premier Inn a lot as you usually know what you’re getting. However our visit to Newbury PI left us disappointed. Room was very hot and stuffy over night. We were put on the 4th floor One of the elevators was out of action and the other was constantly stuck on the 4th floor so my wife who was recovering from a serious illness was forced to use the stairs on 4 occasions.
The following morning we arrived for breakfast to be told the kitchen was shut as the chef had cut his finger so had to walk into town to find a cafe.
Not a good visit on this occasion

We’re local and use this PI for breakfast. The chef Carlos is one in a million, he is so pleasant and really friendly. Nothing is too much trouble for him and the buffet is always well stocked and piping hot! We have been to many PI’s but this one is by far the best, made so by the staff. Karen is such an efficient worker, she serves customers and clears tables like a pro. Again, nothing is too much trouble for her and she is very friendly and hard working. These 2 people make dining here a very pleasant experience!

Fabulous breakfast with chef Carlos!!! Great aircon. Close to the shops and restaurants. Very clean and happy staff. See you next time!!

Visit regularly for breakfast (walk-in). The chef (Carlos) is very friendly, cheery and offers great food. When it’s quiet he often walks around the guest to ask people how their food was and have a chat. He is the best chef they have had in years. Carlos will also help clear plates away if it’s really busy and he has plenty of food cooked.

The food is always very well prepared, plenty available and always hot.

I also want to mention Karen in the restaurant. She is always happy, friendly and often does most of the clearing away/refreshing drinks/cups etc on her own.

Carlos and Karen make the dining experience here very enjoyable