Premier Inn Bridgwater Gateway - M5 J24

On arrival we were greeted by a young man who was so friendly and efficient, nothing was too much trouble and he had a huge smile on his face. Our rooms looked out onto the fields and we had a great view of a beautiful sunset. The rooms were exceptionally clean and WIFI was good. The rate for both rooms was cheaper than one room at another Premier Inn and the service was so much better here!! Very quiet, even at breakfast. I have coeliac so all my food was cooked separately. The young girl was very accommodating and again she was very pleasant and friendly. Altogether a very nice stay. The beds and pillows are quite hard, but I think that is down to our personal preference and the staff more than made up for it.

An excellent stay. Really good location especially for the carnival. Staff were friendly and helpful. Very much a team. Room was clean and warm with lovely walk in shower.
Perfect breakfast with good choice of hot & cold food, fresh fruit was lovely. Another coffee machine might be handy. Large car park. Outside seating.

Came to see the Carnival and this is the perfect location as the carnival pass outside = s no need to spend too long outside

I use this site often for family visits. But this was to see the carnival. Excellent service as always. Perfect for our visit.

Lovely clean rooms, kind helpful staff. Lovely extra touch with the sweets for our little girl on Halloween night. Breakfast was to be expected from a premier inn, it was ok all well cooked though.

We stayed overnight en route to Cornwall to break up the journey and was a great choice because the hotel was exactly what we required.

After my stay at the Premier Inn at Junction 24 Gateway Bridgewater,I personally feel I have to write this review.
The service received was outstanding from all the staff,Emmy,Leah,Josh,such a great team.
They excel with their professionalism & attention to detail within their job roles/customer service.

Fully recommend staying here,keep up the great work guy’s.

Thanks

Graham Pullen

Having stayed at premier inns throughout the country over the past 20+ years, Bridgwater gateway is one of the best, this is down to the welcoming and genuine nature of all of the staff. It’s always the little things that make a difference and nothing is ever to much trouble for them. They really are the type of staff that make staying with the premier inn a home from home experience, which when you spend as much time away from home as I do is very comforting.
Keep up the good work.
Emmy, Lotte, Leah, Beau, Jack and Aeron.

Hotel room was great no complaints. WiFi was also really good. The restaurant is quite nice and the service faultless from Leah. She is a credit to the company, very attentive and nothing was too much. If i had a restaurant of my own I would want her working for me. 10/10

Very comfortable night’s sleep, in a very clean room. Every staff interaction we had was friendly and welcoming, from check in to the restaurant. Breakfast was delicious! The whole stay was extremely good value for money.

For my first solo trip away for work, I was pleasantly surprised with the hotel. All the staff were welcoming and friendly, with nothing too much to ask for them. The hotel as a whole was clean and tidy, and my room had everything I needed for my stay. I went for the meal deal for breakfast and dinner both nights, and the food was great. There was lots of variety to choose from, and upgrade options were sensibly priced.

We stayed here for 1 night whilst attending a wedding nearby. It was a great stay and definitely the best Premier Inn we have stayed in. So handy to reach from the M5 and ALL on the staff were brilliant. We received such a genuine, warm welcome and check in was so easy. The lady at breakfast was also brilliant and unbelievably friendly and excellent at her job. Nothing was too much trouble. The food was very hot and plentiful.and there was plenty of space in the restaurant. Our room was very clean and comfortable and also very quiet. Would highly recommend.

This stay has put us off staying in a Premier Inn again. We don't often stay in them but this is likely to be the last time. The main issue was the room, it was dark and poorly kept. It hadn't been cleaned properly with crumbs and bits on the carpet, it was generally quite dingy. The window had no way of opening, it was just a sealed pane, so the room was stuffy.
When we arrived we found an auto rated self check in system. I'm not a fan of these as they don't usually work very well, as was the case with this one. It turned out the room key that I had activated was likely an old one that had been mixed in with the blanks, which led to not gaining access to our room and having to have hotel staff program a new key. Here's a suggestion - if you know there's used keys mixed in either check them or bin them rather than have your guests play a game of Lucky dip after a long journey. The car park registration machine wasn't working either.

We stayed at this Premier Inn on our way to Cornwall, and on our way back, breaking up our respective journeys. The staff were friendly and helpful, in particular a young lady called Kirsty, who was so pleasant. We were most impressed with the breakfasts. The chef left nothing standing in the trays for ages, but kept refreshing with newly cooked food. As a result it was the best Premier Inn breakfast we have ever had and we have stayed in a lot of Premier Inns over the years. We find them to be dependable and would definitely, recommend this particular venue. It was very clean and exceptionally handy for the M5.

Leah Charlie and lottie were amazing,
Played Russian roulette with food orders with them if your stuck for choice let them choose lol good laugh great atmosphere great laugh be nice to them lol definitely go back

I love Premier Inn and always book with Premier Inn however we arrived a little early (2.30pm) after a 2.5 hour drive and our 3 year old daughter was unwell so we asked if the room was ready and the lady said yes but it would be £15. I have never experienced this with Premier Inn before especially when my daughter was unwell. Even if the room wasn't ready, as a person who works in customer service, I would have found ANY room to accommodate the child even for 30 mins. Poor service. And I can even ask for a refund because as always we eventually had a good night's sleep but wont be booking this hotel when we cone back early next year again. We will book the holiday inn opposite and pay a little more.

Best stuff always smiling good service
Leah,Emily 1 more girl
Always help you with everything
Good and clean and tidy rooms

Staff were really helpful, knowledgeable and polite. The evening staff, all 2 of them were ran off their feet though. Running reception, dealing with the restaurant, signing people in, serving drinks and food. Took a while to get seen, but that’s not the staff’s fault, that’s managements for not having enough staff on. Especially for a Saturday night. Most of the time it’s head office not giving managers on site enough staff, and try to cut corners to save money. Even the 2 chefs looked knackered.

Staff member from that evening, as she was great. Don’t think she’d need a gym membership the amount of walking she ended up doing. She must of been absolutely exhausted afterwards. Same with the staff member Leo

If staff are always having to work like that, I don’t think they’d keep staff for long. Especially if they’re on minimum wage

Evening meal and breakfast was great, nothing to complain about. At lease they had about 4 staff on for breakfast, not including the chefs.

WiFi was shocking. Was faster using my 3G signal. They might as well not bother having it installed. We know why though, coz they want you to spend money on their Premium WiFi. If you can have another phone or tablet you can hotspot off, and put it on the window ledge to get a better 4g signal I’d do that. If you’re on business and stopping here, take note that the WiFi’s rubbish.

Room was clean and fresh, didn’t see any cobwebs or dust. But then again I didn’t look under the bed. Bed sheets were clean. Had to use a second pillow though. My partner just used one, so depends on the person. TV worked fine. Room got a little warm even for September, so had to put the air-con for a little while. Yes I know a Premier Inn that actually has air-con. One big downsides of all Premier Inn’s even abroad is they don’t have a fridge in your room to keep anything cool.

Parking was free, which was great. Not all of them are. Just make sure you log your car registration at reception.

I was really disappointed with the service at this Premier Inn, room clean, location ideal however, restaurant service below par! Booked my table for 6.15 pm so, not overly busy and 3 staff serving. Sat at my table for 15 mins without being approached for my order. I had already declined the menu as I knew what I wanted and stated this to the Manager who told me to sit at a table and someone would be with me shortly. So, 6.30 pm came and I ended up getting up from my table to find a waiter to take my order. I found "Daryl" and he asked me the same questions I was asked upon arrival at the restaurant, even though told him I had been waiting 15 mins and not even a drink at my table. To put the icing on the cake, Darryl then thought it would be a good idea to serve a gentleman, who came 10 mins after me, at least, and gave him his drink that he left his table and ordered from the bar, after my order had already been taken! He even glanced over in my direction to see if I had seen him give the gentleman his drink before me. I did Daryl. I also had to get up from my table again, to ask the Manager for some mayonnaise which he said he would bring over. My cloak of invisibility must have still been working because he didn't bring me any, I then asked a young lady for some mayo which she did bring to me in less than 5 mins. Food was tasty. No tip - you have to earn it not make people think they are invisible and insignificant! Thank goodness only staying one night on business.

Really impressed with our stay. Our room and breakfast were outstanding. Staff friendly, helpful and efficient. Room was clean, fresh and had everything we needed.
Parking and public areas were clean and well kept. We will definitely visit here again if we were in Somerset. Thank you for a fantastic stay.