Premier Inn Isle of Wight Sandown - Seafront

Poor quality breakfast. Rooms outdated but were clean. Staff exhausted due to the long shifts. Signage poor. Location was good no atmosphere at all.

Premier inn is always our go to budget UK hotel. You always know what you get and most hotels are the same.
However. this Premier Inn was poor to say the least.
Whoever the lady was at check in at about 5 pm on Sunday the 30th November needs to realise that she should not work in a customer facing role or at the least should be re- trained!! She let the Premier Inn brand down badly!
Upon checking in we were told that the restaurant was closed without any explanation or apology!! Having travelled a long way this was disappointing. We were allocated a room which was smelling or dirt and had cobwebs along the walls. The smell was general dirt, sweat or dog not sure which one but it was revolting and made us feel sick.
We went down to the reception to ask for a room change and received no apology from the receptionist who was on another planet and was unable to hold a conversation.
The lift area smelt like a farmyard. Didn't know that staying at this Premier Inn gave a free farmyard smell experience. It wasn't nice to say the lest!!
I have complained to Premier inn as this was disappointing and await their reply.
We are not serial complainers and stayed in Winchester the following night which was great.
Very disappointing in Salisbury and won't return.

The hotel is in a great location at a great price. Staff were very friendly and helpful. The room was clean and tidy and we had a good nights sleep.

Right off the bat this hotel is wonderful to stay at! Caitlin on reception was so attentive and gave us the friendliest welcome. She is a credit to the team. The room was so fresh and clean, just what you expect from a Premier Inn. The hotel is a bit of maze but there are signs up showing where to go. We didn’t have food here so can’t comment on that but Florios is a great Italian spot! The hotel was quiet and had a very calm atmosphere.

Checked in and the staff was great, very friendly guy named Harley had a smile on his face and made sure we was happy with our rooms and had all we needed for our stay . My room was Comfortable with a great sea view , would definitely stay again.

My colleague and I had a lovely experience at this location. The Atmosphere was beautiful, every morning we had breakfast and sat next to the window and had a wonderful view of the beach. On check in Harley and Aaron were polite, professional and courteous and were able to answer all questions we had regards not only our booking but the local area. We were fortunate enough to have beach facing rooms which afforded us fantastic views of the bay.

Clean and tidy room, friendly staff and a great bar and restaurant, has a great atmosphere, the food is absolutely great

Lovely clean and tidy hotel with friendly and helpful staff.
Bit disappointed with the drinks choice in the restaurant with only bottled beers or ciders available.
For those of you that have a bluelight card or defence discount card, don't expect a discount in the restaurant as is normally the case as they don't honour it here. Food was lovely though. The car park was busy as it is shared with the nearby mcdonald's. But on our trip I always managed to find a space.

Mum and I stayed in this Premier inn for 2 nights 11th-13th November.
This was our first time in a premier Inn , I was really impressed, the staff were really helpful and kind, especially Jackie at Reception, all the staff made our stay really memorable.
The room was clean and comfortable, and the hotel is in a prime position.
The food was great, especially the breakfasts.
Thank you for a great experience.

Had another wonderful stay at this hotel, stay here quite regularly. Rooms are spacious and very clean, food is excellent and very tasty. Saff are wonderful, very helpful and work so hard, had the pleasure of meeting Caitlin and John who work there, so helpful and friendly, I was travelling on my own this time and they really helped my stay be more enjoyable and not so alone.

Superb location, very clean, very friendly receptionist. Room great as always and what a view, you won’t get any better. Breakfast great. Only thing I wish when you book a sea view room you could open a window just a bit as would love to drift off to the sound of the sea. Definitely be back thank you.

The room was lovely. The bed so comfy. The location is great. But...the breakfast... this was awful, hardly anything to choose from as it had all gone and not been replenished. We paid 11 pounds each and hardly had anything as nothing was available.
No staff that we saw actually keeping a check on what was left and what needed topping up. Felt like a total rip off.
Would never pay for a breakfast at a premier inn again

First time visiting scarborough .. use premier inns a lot and this was one of the best ones i've stayed in . Budget friendly and lovely & clean . Staff were helpful & the location was great , 10 min walk from the beach or 5 mins if you use the victorian tramway . lots of shops walking distance , a local newsagents is literally next door . starbucks across the road and a mcdonald's just up the street ! also recommend the cafe across the road , Emma's . they serve really tasty english breakfasts there .
I don't drive so the location was perfect for me and my son , 10 min walk from the train station .. we could get to the beach , the castle and restaurants easily . We stayed Tuesday to friday , the hotel was nice and quiet and the beds were comfy . Had 3 good nights of sleep . recommend visiting winking willy's for fish and chips and the ice cream at the harbour bar is amazing ! Plus a visit to the castle is a must :) will 100% be returning .

Great hotel with a great location! The perfect budget option for a stay on the Isle of Wight. Restaurant adjoins the hotel so is handy for quick bites and meals which are brilliant!

We are staying 2 nite isle of weight sandom hotel manager Waqar give us wonderful service
We are very happy with his service
Thanks

A very poor stay. The hotel room was very noisy because there was a connecting door with the adjacent room, so noise passed through easily. When I asked if I could change rooms, the member of staff told me that if I want quiet I should go somewhere else, because Scarborough has an alcohol and drink problem including in the hotel and that I should expect lots of noise. But that goes against the so called 'rest easy' and guaranteed sleep promise that we pay for by going to Premier Inn. I stay at premier inns a lot, including at airports and other city centres, and have never had issues before but I won't be staying at this hotel again. The member of staff was extremely dismissive of my complaint.

Love the location of this premier though the outside appearance is far from inviting. We stayed in room 132 which we found out was directly above the wheelie bins outside. These were extremely noisy at night time and if you want a lie in, avoid on Thursday…bin emptying day. Also, the bedroom doors are obviously self closing which makes for a noisy stay when those in adjoining rooms let them constantly clunk shut. Moaning over, you won’t find a better location in Scarborough and the rooms and cleanliness are what we have come to expect from a Premier. Free breakfasts this time was a bonus!

I stayed here before and rebooked based on that experience but that was a mistake. On the positive side the front of house were great, the bedrooms and bathrooms are spacious and clean but where it falls down is food and drink. The breakfast used to be great but the bar and kitchen are now run by another company. The bar closed at 9.30pm and the breakfast was not up to the standard you might expect as a thyme restaurant in other Premier inns. The hot food ran out, as did butter (waiting on a delivery), 1 working toaster for all guests, bins were overflowing. Next time I consider booking a Premier inn I will check if they have outsourced their bar and restaurant.

The check in team on the first day had disgusting attitude and were unhelpful and very rude. They did not want to help us at all with an issue we had in the room. The bedroom was dirty and clearly had not been properly cleaned before we stayed in there. The car park, although free, is small and is used by the adjacent McDonalds so every evening it was difficult to park. The hotel had supply issues with the breakfast so 2 out of the 3 mornings, there were A LOT of items missing across both the cooked and continental selections. Would not recommend this branch of Premier Inn and will not be staying there again!!

Only good part of the hotel was the team member John. He was amazing with the kids and was a credit to the company!

Well done Waqar. Nice sea front. Well done Waqar. Nice sea front Well done Waqar. Nice sea front Well done Waqar. Nice sea front