Premier Inn Loughton/Buckhurst Hill

For the price we paid there were several issues with our stay, things in room not working, no hot water, cold because to turn heater off, no lift. Not worth the amount charged, well overpriced.

My wife and I are seniors. We live in Ireland and travel to and around the UK frequently. We tend to use Premier Inn Hotels a lot. On our most recent visit nearly a month ago, we spent 2 nights at the Hanger Lane Premier Inn and found it very good and this was mainly due to the caring staff.
We then moved to our favourite Premier Inn at Loughton/Buckhurst Hill for 5 nights. As always we were welcomed there with open arms by Nihal, Farouk, and Rosie. They did everything to make our stay very comfortable and enjoyable. There was a new (to us) member of staff in Reception named Harisha. He too was most efficient and helpful. One evening as we went to leave the hotel to go to our car in the car park, there was a heavy downpour of rain. I left my wife in Reception and was about to run to my car and bring it to the hotel door when Harisa stopped me. He went to his backpack and took out a folding umbrella. He handed it to me and said, "I will not need this until I go home at 11pm".
WHERE WOULD YOU GET THIS TREATMENT?

Good location, plenty of parking and decent pub with food next-door. Bathroom was in poor condition although it was clean. Holes in wall not filled well, scuff marks and soft, spongy floor.

I needed a room to work in the evening during a 2 day conference. The room was spotless. The staff friendly and helpful. A good experience.

V. friendly staff. Good breakfast, cooked fresh to order. Room facilities basic but comfortable. Plenty of parking but spaces could have been a little wider.

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I have had a great experience here! I had so many requests when I entered the building and Harsha couldn't have been more helpful. He went above and beyond, not experienced this level of customer service anywhere else.

What a great place to stay, the staff are really helpful and friendly, the rooms are clean and comfortable. Breakfast was incrediable, thank to the wonderful lady in the kitchen. Thank you all. We will deffiently be back.

Poor facilities

We had a wonderful experience checking in thanks to Preet. They were so warm and friendly, and made sure all our questions were answered and our needs were met. Truly excellent hospitality.

This is not the first stay at this hotel and upon arrival we were greeted with a friendly and warm welcome from Nihal who had recognised us from last year stay which was lovely. Check in was easy and the room was clean and cosy. We booked breakfast again and was not disappointed and was of a high standard same as last time. The hotel overall is clean and today, great refreshments in room as we had a premier plus and the little extras make the stay great. There is a vending machine with snacks and drinks and at reception they are happy to replenish coffee/tea etc. parking is great also. We again have had a relaxing stay and was a last minute booking due to family emergency, but would definitely return and feel Nihal is a great bonus to the hotel as is always so friendly and helpful.

Parking and access was brilliant however the hotel is really tired and in desperate need for refurbishment. Carpets ripping and old/dirty, paintwork needs doing.

However what really stood out for us and made the stay really good was the staff. The check-in staff, checkout staff were great and Farouk in the restaurant was brilliant who really looked after us and ensured we had a very comfortable and enjoyable time in the restaurant. The staff is what made this stay memorable for us.

The staff that work here are just so lovely! They made our stay and get the 5 stars. The hotel is tired and our room smelt a bit musty and damp but the staff and the amazing cooked to order breakfast were fantastic.

Lovely convenient hotel
Clean , great staff , comfy place . Would stay again
Convenient for my visit. Great parking - u can park in restaurant next door if there’s is full

Great experience at this Premier Inn
very friendly and helpful staff
excellent freshly cooked breakfast every day
10 out of 10.

This is our 2nd time to stay here and travelling with my OAP disabled mother. How lovely to be recognised by Sonya and Nihal on reception. They both have excellent customer service and make you feel so welcome. Nothing seems to be too much trouble. We will definitely return. Bathroom super clean and beds very comfortable. No air con but as the room was not in direct sunlight it didn't get too warm and there was a good quality fan available.

The staff at reception staff were very welcoming and friendly. They rooms were clean and tidy. We had a comfortable stay at this hotel. They staff were very helpful especially Nihal who helped me with my room booking as I needed an accessible room for my parents and my room was just next door to them which was ideal. Nice and tasty selection offered for breakfast. The service staff, especially Farouk and Pritam were very helpful and gave a service with a smile and lots of kindness. Thank you all for making our stay comfortable and welcoming.

The room had no air con it was a fan,there was only one towel with no spares for a couple that was staying there,hardly any of the tv channels worked also you had one pillow each..For the price they charge per room you would expect a little more!! Disappointing

As always excellent service at a Premier Inn. Only complaints are, not provision for secure motorcycle parking (although the staff did go out of their way to help) and higher than usual prices, £170 for one night!

The staff on the front desk were very friendly and welcoming. The housekeeping staff were also friendly when passing in corridors. Overall the stay was pleasant although would say price was slightly on the expensive side as the room was not particularly clean / fresh looking and the generators outside were loud. That being said, the location is ideal.