Premier Inn Newbury Town Centre South A339

Nice clean landscaped surrounds - one of the better PI settings I've seen, and a pretty safe location I would say. However I rang 11 times in the 24 hours before my stay to try and request a quiet room and each time 'the Virtual Receptionist' answered and told me I was being put through to (the human) receptionist. However every time the phone then rang for two minutes and then went dead. Where were all the humans?

I did eventually get a quiet room but it was adjacent to an extractor unit or generator which vibrated and hummed loudly all evening and most of the night and made the headboard of the bed vibrate at high speed (!).

The window couldn't be opened at all but the room didn't get stuffy and there was no outside noise (such as traffic) during my stay. Other guests were pretty considerate (it was Monday night).

The reception experience was very impersonal and the impression given was that the guests sort themselves out via touchscreens and do not require human interaction. This experience was cold and impersonal: you need to be greeted by a human and not a computer when you arrive at a hotel.

Used this hotel on many occasions to meet up with family and always get an excellent service with clean comfy rooms. The staff are always friendly especially Jane and Tammy who always make you welcome and your stay special.

Lovely place to stay. Spotlessly clean. Super friendly staff who can’t do enough to help you - Tammie, Magda, Charlie, Jane and Manu are a credit to Premier Inn. The breakfast and evening meal was delicious and great value too.

Fast check in with lovely woman at desk. Car park on site with charges. Room was clean and spacious for a family of 4. Quiet rooms no outside noise at night. Breakfast was lovely and service was good. Can’t complain. We use premier inn often and we would use this one again!

We used the hotel as a stop off on the way to Southampton Port. We received a warm welcome and the staff were extremely helpful. Evening meal and breakfast were great and the room very comfy. We will definitely recommend this hotel.

Highly recommend. Our family had a fabulous overnight stay. Three rooms all at the top end of what you expect from a Premier Inn. We had a delicious and memorable celebratory evening meal with special thanks to the exceptional staff. Breakfast time was well managed, no queuing, everything you expect was available and there was a relaxed atmosphere. Everywhere was very clean. Praise again for the friendly, attentive staff. Secure on sight car park. We wished we were staying longer.

Great stay, lovely location, came for the racing. We were treated to bubbles as we arrived. Jane offered us free parking & WiFi & looked after us throughout our stay.

Great location, lovely staff. Breakfast was cooked fresh which was a lovely touch.
Close to a big Tescos Will definitely be returning.

This premier inn is in a really great location with great routes onto major roads.

Ample car parking although can be tight if driving a larger van or small van. Parking charges are currently £3 per night.

Booking in is horrendous. There is no front desk. You are expected to use auto check in machines. I have used these with no issues at other premier inns. They had run out of printer paper and failed to sync the keys for all three parties booking in.

We pressed the button for assistance but none came. We ended up needing to walk into the restaurant to flag a member of staff.

The staff were friendly but clearly too understaffed too actually provide a good service.

Rooms were standard for premier inn with a lovely comfy bed.

The real problem was the restaurant. Breakfast is standard but the evening meal would get 0 stars. At around 1700 we tried to book a table for 1800. We were told they only allow 8 people per 30 minute slot and that the earliest they could fit us in was 2000.

At 1800 we walked past to see only 2 tables in use but were still told to come back at 2000.

We arrived at 1950, were shown to a table and and by 2000 orders had been taken. Our food arrived at 2120, and some of it was cold.

An hour an twenty minute wait for food is unacceptable. Staff tried their hardest but it is simply too understaffed.

We had pre ordered a meal deal, and by 2200 desert still hadn’t arrived and with early starts all round we decided to leave without.

Excellent hotel lovely grounds clean comfortable rooms breakfast lovely and Jane and Tammie were lovely and friendly evening meal good for the money and lovely friendly staff

Had a great stay over at the Newbury South Premier Inn. It’s out of the way so it’s nice and peaceful. The beds are so comfy and the air conditioning was great.
Jane the manager couldn’t have been more polite and helpful.
The chef Jess makes a fantastic breakfast.
Highly recommend 5*

This is the third time here and agin excellent service , the room was clean , a slight mix up with a family room but it was probably my fault but the lady on reception managed to sort it quickly and efficiently. All the staff were friendly and helpful a special mention must go to Charley who went the extra mile to make our stay ( 9 family members of all ages ) satisfying and trouble fr

One member of staff was very rude to me and my dad on our last morning before check out (15th September), she didn't seem aware of how to deliver good customer service, or even what Premier Inn services offered: she didn't know the breakfast was 'unlimited' and told me I couldn't eat anymore - I pointed out it is unlimited yet she couldn't have cared less, and proceeded to monitor us eating the small plates we had. The night before we were woken up due to a fire alarm at the Premier - at 3am, so of course we didn't have a good night sleep 'guaranteed' or feel our best the next day, I couldn't even go back to sleep after the fire engines left around 4:30am, and we were already preemptively stressing about driving to Oxford...yet when we asked this lady about Premiers 'good night sleep guaranty' policy: which was written in light up words by the reception desk, after I read through the policy beforehand - she was completely dismissive, giving us a baffled/snarky attitude saying it was a fire, and how can we want a refund when it was out of their control, when the reality was the fire alarm was caused by staff negligence, letting a recently operated microwave catch fire and setting the alarm off. She acted so harshly to us despite her knowing full well we were woken by a fire alarm, then made it out like we're asking something ridiculous, leading to my dad storming off and me following before we drove on, we were denied any help, sympathy or options to resolve our issue. So I now have a big problem with Premier's 'good night sleep guaranty' - this was easily the worst night sleep I've ever experienced at a hotel, but we received no recompense even with this very broad policy - we had a terrible night sleep, and only wanted the last night refunded. Either way, had this lady been more understanding or wanted to try help, I'm sure me and dad wouldnt have stormed out feeling dismissed, a little kindness would have gone a long way that day. having worked in retail/hospitality for years, I expect to be treated how I would treat a customer, so without mincing my words this staff member should be fired, she had no respect to us or the hotel she works in - I give props to the other staff knowing this is who they have to work with. Thank you for the first two good night's.

Previous experience at this Premier Inn was very good but not this time. The room access cards failed three times and no apology was made. Also the staff were very slow in responding when the bell was rung at the reception desk. Really unhappy that we were not able to have a table by the breakfast bar which is a necessity for a person of limited mobility. One excuse was that we turned-up less than half an hour before the breakfast closed, the other that all the tables were taken, when we saw one was vacant throughout our breakfast. Once again no apologies were offered - presumably because the staff members didn't believe it was their fault or they were only obeying orders of management.

Always stay here excellent staff especially Tammi happy friendly always accomdating clean great location food is great

Really lovely stay. All the staff are really accommodating. Felt right at home, nice as a solo traveled. Dinner was great and again breakfast was amazing really nice selection.

What a lovely stay !
We booked here and everything was so perfect from the moment we checked in until dinner and breakfast service. The room was big and cleaned with everything you need.

This hotel is a great location for ease to the racecourse. The thing that lets this hotel down is the management, literally no one to be found on arrival, we had to walk in to the restaurant to find a member of staff whom was really friendly. He then went and located a surly looking lady who came out of an office to be incredibly unhelpful, returning quickly back to her office obviously in an attempt to avoid any further conversations with guests!
Never been to a premier inn like it, normally the checking in team (even at busy hotels like Gatwick) are really pleasant and accommodating. It’s not the first time we have had a poor check in experience at this hotel. I even attempted to get said woman back out of the office by pressing the help bell which she duly ignored.
Such a shame as some of the other staff in this hotel can’t do enough for you, there is clearly a lack of management that allows others to give such poor service.

Great hotel and location. A standard Premier inn, you get what you expect from a Premier inn. Clean hotel with friendly staff, comfortable beds and a great night's sleep.

We were walk ins during breakfast, staff were accommodating and friendly. The breakfast itself was good, the hot breakfast was empty, on 1st arrival but it was soon refilled. Main issue for us was the £3 flat rate for parking considering the are promting kids eat for free to bring in the customers and we were only doing the breakfast.