Premier Inn Norwich City Centre - Duke St

Good selection of breakfast choice and good vibes
Staff is friendly and happy to help
Highly recommended for hotel stayers and walk-ins

Staff friendly and helpful. Unlimited breakfast meal deal very good for setting you up for the day. WiFi is speedy. I enjoyed my stay.

Brilliant customer service from Suzanna, Wendy and Rob. I would specifically like to mention Suzanna who went above and beyond for me. I am so grateful and would definitely recommend staying in this Premier Inn next time you are in Norwich.

Location was fine, atmosphere, food, the room, the bed, the facilities & the staff were all great. The big thing that affected my score was the kitchen extraction system. I stayed in room 119 which overlooked the back of the kitchen area & the extractor. It was very noisy all night & even with the double glazed window closed over, the noise just couldn’t be drowned out so unfortunately I didn’t sleep, ALL NIGHT. A real shame because apart from that, everything else was good.

Excellent reception and service. Made so welcome from start to finish of my evening.
Emily and Beth are absolute stars!!

Hotel well positioned for shops/theatre. Hotel is clean and staff are friendly. Meal deal good value, plenty of choice on menu.

Friendly and helpful reception and staff. Clean room and bathroom. Comfortable bed.
Handily positioned in the centre of town.

All staff were extremely friendly and helpful. The room was lovely and very quiet. A good location for visiting Norwich.

Use hotel on a regular basis whilst on business. Location is spot on and large multi storey car park next door is really convenient. Hotel is great and the staff are amazing.

I stayed as family and Kyra was amazing and super friendly. She helped me with the vending machine. Kyra was on fire. Definitely will come back

We only stayed for one night but found the hotel to be clean, comfortable and welcoming. Check in was quick and easy. Our room had everything we needed, although biscuits on the hospitality tray would have been nice. The self service breakfast was delicious with a good selection of items and drinks. Bar area was comfortable with prices that you would expect from a hotel.
We will definitely use this hotel again in the future and it suits our needs.

Premier inn does what it says - a good nights sleep! Bed comfy as ever tea in ready supply and all the basics there. These days having a window is a plus and there was even air from outside to cool things. Only tiny Moan was that the bath water runs at only a sensibly low temperature while I like mine hot hot but I know that’s a safety feature
Warning that phone reception is less than great which leads me to …….
Big shout out though to grace on reception - prompt service at check in bit more important she rescued my meeting with cousin after 35 years by doing everything she could to check where I was and keep him from exploding (as I said I’d be there but had gone out🙄) she maintained confidentiality but still helped us make it happen so BIG thank you. I’ll come back here next time I’m in Norwich (even tho i also like the one near the station!)
Btw - On that - duke street is so handy for the lanes of Norwich without being in the midst of its frenetic late night scene

This was our usual great experience with Premier Inn. In addition we found the breakfast to be the best hot buffet we've had at a Premier Inn. The amounts in the buffet dishes were relatively small, so it was replenished very frequently meaning it was all freshly cooked. In addition everything, including the plates, was hot. It was really delicious, so thanks to Chef Robert and Wendy.

The hotel room was ridiculously hot with no heating on! The window barely opened more than an inch so you had to use the fan to push warm air around the room.
It’s a shame really as the hotel is in a great central location but I wouldn’t recommend anyone stay there. For the cost of the room we had almost no sleep at all. There has to be better options in Norwich.

Sarah and Angel’s customer service were above excellence. Their helpfulness and kindness were above par. Thank you Sarah especially for helping take a picture of our group.

Amazing staff- Sarah and Angel are amazing , so helpful and extremely kind. Really Reccomend this premier inn, fantastic.

Amazing staff, really friendly and helpful. Atmosphere within the bar was amazing as well. Really appreciate those who helped us out

It was our fist stay at this Premier Inn. We chose this hotel as it was a five minute walk to the Holloway where we had a gig.

The hotel does not have onsite parking however there is a multi story car park a couple of minutes walk.

You know what you’re getting with a premier inn. We have stayed in a fair few in different cities.

We stayed in room 106. The room was very clean as was the bathroom. The bed was so comfortable it was just what was needed after a gig.

We checked out oretty early as I wanted to drag the husband around the shops!

Would we stay at this hotel again?! Most definitely

Kyra was so amazing , credit to the company. I enjoyed my stay and will deffo return. Cleaninless was amazing , and breakfast was incredible

Quality !
This is my first visit to Premier Inn we Duke Street, all the staff were very polite and attentive, especially Emily who seated me took my order and my payment.
Very friendly and polite as you would hope from Premier Inn, her colleagues who she insisted needed to be included in any review were of a very similar standard, she did give me their names but I seem to have misplaced the card. The food was delicious, I once again had the spring rolls and the ravioli. Parking is at the neighbouring multi story car park. I would be more than happy to stay here again.