Premier Inn Norwich East - Broadlands/A47

Quiet and clean

Very comfy hotel, lovely reception team. Very quiet. Restaurant was disappointing with pasta dish being more of a child's portion and sauce was a basic tomato. My salad was covered in red pepper even though asked for salad without.

If I could give no stars I would. We booked 2 rooms months ago. Arrived here to find one room on the ground floor and one on the first....hello, there's a reason we booked 2 rooms. We are together!...so, I asked for an additional key for our room...but, they had run out of keys. A hotel that had run our of keys....really!. Even when we checked in, they gave us the emergency key....and the room was so dated, not refurbished for years. I didn't realise Premier Inn still had rooms that had not been refurbished in donkeys years. No sockets by the bed for charging phones etc, really dated furniture. Just horrid. Can't wait to check out in the morning and never come back!!

Check in was disorganised. Restaurant forgot food order and waited an hour and half to be told it hadn’t been cooked. Manager and staff were rude to me and others in the restaurant when they asked about their food. Went across the road to the Hungry horse and got served in 10 minutes. Resulted in son eating really late and he was so tired his sleep was unsettled

Incredibly friendly and helpful staff. Big shoutout to Connor M. for his excellent service and personable can do attitude.

Lovely stay! Especially enjoyed last night’s meal. We received a warm welcome from the reception team and our rooms were nice and clean. But what really made me want to write this review was the restaurant. It was amazing — the young waiters and chefs were lovely and friendly, and my mixed grill both looked and tasted outstanding! The chefs are especially a real asset to this company. Wait times were short, and the steak was cooked perfectly. I’m really happy overall.

The only downside was that the exterior of the building looked a bit dated, but apart from that, it was a great all-round experience. 🤩

Thank you!

Duty manager Sophie was excellent and offered great service and hospitality would come again. Room was clean and tidy and the breakfast was well stocked and well run.

We had such a great stay at Norwich East. Its great location, free parking, food was good, every team member was very friendly, room and restaurant very clean.
Special mention to Alex who went above and beyond to made sure everything was running smoothly. She checked us in and mentioned meal deal. This is such a good option for families as even kids eat free for dinner and breakfast. She was at breakfast service and then even on desk when we checked out. The only negative is that our room was very dated. It didn't look anything like online pictures.

Amazing hotel with such an amazing team. Everyone at this hotel works so hard - reception was very welcoming, housekeeping team always said good morning to me when they saw me on corridor. I purchased meal deal and this is such a good value for money - £26.99 for 2 courses, drink and breakfast. I definitely recommend it. Food was very good and I can't wait to visit this hotel again. Thank you team East Broadlands

Had a lovely stay here. The room was clean, spacious and well-equipped with all the essential amenities. Offers great value for money with a nice breakfast buffet available for a small additional cost and a lovely dinner selection too. A special shout out to Azad and Alex for their warm welcome and for going the extra mile to accommodate my needs right through to checkout.

It is one of the worst hotels I have stayed in. Could this be the worst Premier Inn in the country?

On the first night, when ordering food, we waited 60 minutes for the first meal. We had to wait an extra 20 minutes for the remaining meals, which came cold. After 50 minutes of waiting, we gave up and collected the drinks, which were ordered at the bar.

Breakfast is very cheap and definitely not cheerful. The eggs resembled a rubber toy.

Corridors within the hotel have a strange smell which resembles cannabis.

The hotel's upkeep is poor, which will be dangerous for disabled users. The outside is littered with rubbish.

Arriving 40 minutes early on the second week of my business trip - the first of five days, I was told the room was ready, but I had to pay £15 to gain access. I explained that I was booked for three weeks in the hotel and could I get in to my room early? No you have to pay £15.

I asked if I could go and wait in the bar area to which I was told it was closed but tried going to the Hungry Horse which is a competitor across the road.

if you’re booking and paying for your own accommodation, avoid it all costs unfortunately most the clientele contractors and disappointing that’s reflected on the customer service.

We have stayed at the Premier Inn Norwich East for two nights attending a wedding in the area. The proximity to the wedding venue was for us the main reason to chose this hotel. Overall, the hard product is very similar to other Premier Inn properties we have stayed before. The room was clean and a fan was provided as the hotel does not feature air conditioning. Whilst we have been lucky that the weekend was not overly hot I can see the absence of air conditioning becoming an issue over the summer month. Also the bathroom is due a refurbishment.

I have stayed here three times and I was always satisfied. It was a good experience and I will definitely come again. Even though it seemed like it was not enough of them on shift. I still give it 5*.

Really nice no problems staff are really friendly 100% recommend. Not to far from the Norwich town. Not far from restaurant at all.

I have stayed at this hotel many times as I usually visit Norfolk for pleasure about twice a year and I tend to stay here. The rooms are clean and tidy and comfortable. The only minus really is that the higher floor rooms especially get very hot in the summer as there is no air conditioning. This has got worse as the hotel has been extended twice so is much bigger than it was originally so captures more heat from the sun.
The adjoining restaurant offers the usual type of things and as of a couple of years ago is only for use of people staying in the hotel. On the minus side, they seem to always be slightly short of staff, especially in the kitchen as there is often a long wait for food even though it is never very busy in the restaurant. Also , there are permanently things not available due to 'supply shortages' . This is not the fault of anybody at this hotel and seems to be a constant Premier inn issue these days. All of the staff work really hard though and are friendly. I tend to stay at this hotel because of it's central location being pretty much in the middle of the county of Norfolk and close to Norwich - there's a park and ride less than a mile away.

We were there 3 nights (Thursday-Sunday). Bathroom fan humming all night Thursday despite light being off so hardly slept 1 night, reported problem to reception told wouldn’t be fixed till Monday, other half ended up fixing it by turning light socket switch off at night to stop the noise. Dinner very little choice on menu as the kitchen were out of some of the items on menu, breakfast disaster struggle to find plates to start with, rubbery eggs, rock hard hash browns, hard cold tomatoes, rubbery bacon, unable to eat any of it, no sausages,no pastries couldn’t find milk for cereal or anyone to ask for some. WiFi very hit and miss .

lovely staff on arrival at reception but had to play find the staff at meal times
Food was fine ,normal Premier Inn breakfast and quite reasonable evening meals Room was clean and tidy but bathroom needed an overhaul and update .Bed comfortable

We had a great time at this Premier Inn. The staff were very friendly and helpful. The room was very clean and well maintained. The room was very quiet. Parking was excellent and it was very well situated. The breakfast was very good and the restaurant was very clean.

I've stayed here a few times. The room was comfortable and very clean as usual.
The restaurant is now for hotel guests only. This works well when staying for dinner as the menu is varied and the food is good. The full english cooked breakfast choice is excellent but is now let down by food sitting under heat lamps for long periods which results in no runny fried eggs, dry hash browns, sausages and bacon etc.

Excellent customer service during the evening of Saturday 6th September 2025 from Donna and Jake.
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Regards
RJW